SBR followed up with Moneybookers, who stated that 21KBet is not a registered gaming merchant and that it was investigating on its own the player reports of no-pay. Nevertheless, both personal and business accounts are able to receive and send funds through the Moneybookers platform. The advantages of being a registered gaming merchant is to not have any outgoing transfer limits; the distinction is not relevant in this case, as neither party has suggested a transfer limit has been reached.
Thirteen users have reported being slow-paid $11,514 by 21KBet. The sportsbook has been initiated with a rating of D- within the SBR Sportsbook Blacklist.