Sportingbet (SBR rating C-) fails to honor "free bet" promotions to four players.
The sportsbook told one player that his action was not deemed "recreational" which makes him ineligible for the reimbursement. Despite the offer to all players, bettors should be aware that the book will decide after the player invests in the promotion if it will credit as advertised.
Player:
Took advantage of email offering 50gbp refund on losing soccer bet (advertised on website), bet placed and settled as losing on 17 Aug. SB fail to pay refund, live chat say refund will not be paid but give no reason
Player 2:
I signed up to Sportingbet on 23rd July 2008 and on doing so was given details of their current introductory offer - the so-called 'Free bet challenge'. I began on their 'Free bet challenge' introductory offer which offers 10 free bets, one for each winning bet you place and a £50 bonus free bet if you win all of your first 10 bets. I took them up on this offer in good faith and placed 10 bets on the first day after I'd signed up to the offer. During this day I had two winning bets. In accordance with the T&C for the offer, I contacted them to request these free bets. I received no response to them to confirm the free bets had been credited to my account. I continued on the next day to place a further 13 bets, five of which were winners. Again I contacted them to request the free bets.