Hi all,
I'm a webmaster of a Croatian betting site, had it for 5 years now and I have played in practically all bookies, even PointBet.
No bookie ever got me mad as Titanbet did today.
I took the "25 eur free casino bonus" and since it has to be rolled over 30 times before withdrawal, I went to play slots. Apparently, terms&conditions say "9. Real money is used before bonus money".
So I ended up losing 200 euros.
Ok, I know I should have read the T&C. But the problem is this: for the whole time, I didn't know what my balance was. Even now, when I'm done with the casino, my sportsbook balance is 25 eur (the casino bonus) although it should be zero.
Whenever I refreshed the page, the balance would be different.
When I first entered the casino and opened the slot game, I was amazed that my balance was 17.67 (I had 242 euros, plus 25 euros casino bonus), I spinned the wheel and won, my balance was 300.
Naturally, I thought that's the winning so I spinned some more. But, as it turns out, that wasn't the winning, maybe the winning was several euros, but this time when the balance reloaded it included my real money.
This tricked me into believing that I had 300 euros of winnings. But, I had maybe only a couple of euros of winnings.
The money is now gone, I'll live with it. But can you guys tell me, do I have some ground for pressing charges of anything like that? I never knew what my balance was, and it made me make a mistake.