Now before I explain I do want to say that after several emails back and forth I've been told that 5Dimes management has authorized me for the payout, so the problem has been resolved, however I'm curious if I"m in the wrong here, would love to hear some opinions.
At the start of 2008 I made a few deposits via *** at 5Dimes, won a little bit then b2b transferred the money to another book. My account had been at $0 since early 2008. I wanted to move back to a book that had higher limits on CFL so I decided to return to 5D's. The method of deposit I wanted to use with 5D's was a book to book transfer from TheGreek. Before I made the transfer I emailed and used the lived chat at 5dimes to ask what cashout options would be available to me if I did a b2b transfer from Greek. Via both email and chat I was told I would be able to cashout via fedex, and they even asked what amount I planned on depositing, I told them, and they told me it would be no problem to cashout via fedex when the time came because I was depositing via b2b transfer.
Fast forward to today when I go to cashout. I get an email saying the cashout request has been rejected and I must use *** for all cashout requests. They're saying that *** has been my primary deposit method. After several emails back and forth I finally received managers approval for the fedex payout but I"m worried I may have trouble in the future requesting more fedex payouts.
My side of the argument is that just because I made a couple deposits months ago via *** does not mean I should be bound to that withdraw method forever. My account was at $0 when I deposited from the greek. And if I checked with them twice (email and live chat) as to what my payout options would be if I deposited via b2b transfer that they should stick to their word and do what they said they would which is allow me to cashout via fedex.
Any opinions on this? I hate to talk bad about 5D's because I do like them, and they did fix the problem however I hate the hassle and don't like that I have to argue with them over something that to me seems obvious.