[phixion]

Hello! Yesterday I deposited 370€ on my Expekt sportbook account. I deposited with moneybookers. Today I log in to place a bet, but there was no money in my Expekt account. Strange. I`m going to moneybookers account, but no money there either.. I contact Expekt with live chat and they told me that my money was transfered to expekt poker account. What?? I`m going to poker account but there is 45€ left:S I told them that I wasnt me, because I use only sportbook. They start investigation about that case:S Is there any posibility for me, to get my money back? Is there anybody I can turn on to investigate this fraud?

Kind regards

[lukahh]

wait a few days to see end of Expekt investigation. if unsatisfactory, submit a complaint on SBR.

Expekt is reliable operation.

[King_Suckerman]

Agree..give them chance to sort it.

[YorkHunt]

How was the poker game you played?

[phixion]

Ok. Thank you. I just to have unlimited trust to them until now. No problems with withdraw and other stuff. Great bookie for me... I changed my password not so long ago. I`m using just sportbook so nobody know my username at all. Around me there is not a lot of peoples that they know I`m betting (just 2, but I trust them 100000000000000000000000000000000%, and even they dont know my username). So I dont know who loged in my account:S I hope they will find him by IP or something....

Kind regards

[zebras99]

Even if the IP will be different , you will never prove to expekt that it wasn't you from some other computer or didn't give your password to your friend. I'd say that your money is gone and don't expect too much from expekt.

[phixion]

I`m aware of that, but I can`t explain how that happened. I`m using sportbooks few years now but I didn have experience like that until now. I`m using others bookies too, so you can understand I am scared as hell...

[Greekbet]

Expekt is a trustful company.It s possible someone hacked your account.

[phixion]

YorkHunt: you dont have to make fun from this serious problem for me.

Thanks to other guys that they helping me. My Expekt account is locked now, so this probably mean that they investigeting...

[batigol]

ohhh......I believe that they will settle in your favor

[phixion]

Do you really believe that? I`m asking that because that ˝ohhh˝... Do you have some experiences with similar cases?


Kind regards

[batigol]

No I really believe if is everything regular with yuor hand. Good luck !

[phixion]

Thank you. Yes from my side is everything regular, don`t worry I will paste feedback from Expekt when I will got it..

[zebras99]

I`m aware of that, but I can`t explain how that happened. I`m using sportbooks few years now but I didn have experience like that until now. I`m using others bookies too, so you can understand I am scared as hell...

Check your PC for keylogers or some other sh*t and be sure to change all other bookmaker passwords. Then you should be safe with other accounts.

[mikeanite]

Hello! Yesterday I deposited 370€ on my Expekt sportbook account. I deposited with moneybookers. Today I log in to place a bet, but there was no money in my Expekt account. Strange. I`m going to moneybookers account, but no money there either.. I contact Expekt with live chat and they told me that my money was transfered to expekt poker account. What?? I`m going to poker account but there is 45€ left:S I told them that I wasnt me, because I use only sportbook. They start investigation about that case:S Is there any posibility for me, to get my money back? Is there anybody I can turn on to investigate this fraud?

Kind regards

maybe you should ask one of ur house mate if they use ur account

[meckis]

Never had any problems with expekt

[kkkkk]

some days ago same story with bwin now with expekt. its happens too often up to me.

[Ben Dover]

seems to happen too often to you mate.
Maybe you should try not using them (not a books) once in a while.

GL

[Ben Dover]

look at my ass..

[Ibrakadabra]

A lot can be said about Expekt but them stealing would be highly surprising.

[lacoste]

I use expekt for several years, they never limited or not paying me.

[Hareeba!]

I use expekt for several years, they never limited or not paying me.

I used them for several months until I was so severely limited that it wasn't worthwhile any more.
(same story for every Euro. book)

They had good odds and they paid but the delay in waiting for confirmation of bets was a pain the arse.

[FourLengthsClear]

Do you really believe that? I`m asking that because that ˝ohhh˝... Do you have some experiences with similar cases?

Kind regards

It is very rare for a book to refund the player in a case like this.

[dikefale]

Thank you. Yes from my side is everything regular, don`t worry I will paste feedback from Expekt when I will got it..

Have you ever played poker at their site,did you download poker client?

[phixion]

First feedback from Expekt:

Dear Customer,

Kindly note that your account is temporarily inactivated until an investigation is carried out.

It appears that you have received / dumped chips to / from other players.

We require a valid explanation in order to conclude this matter.

You are also kindly requested to send in a copy of a photo Identity Card/Passport and proof of payment. We require this information to verify that the deposits are legitimate.

[horja1]

... sounds like someone used your account to fund his account ...

[lukahh]

if breach was not made at your end, you will get the money back ast they will freeze the balance of the other player.

[althelegend]

If you explain that you have never played poker or downloaded any poker software from Expekt that may help.
There have been several reported cases of hacking involving moneybookers and the transfering of funds to bookie accounts. The hacker will often open/use an account with a very similar username to that of the target customer.
Be sure you have good security on your pc and take extra security measures with moneybookers to protect your account if you continue to use them.

[phixion]

Hi. Little update in this case. Investigation is still goin on and they gonna contact me when will be finished. When I`m contacting them via livechat, they telling me I must wait until investigation is finished. When is gonna be that, they dont know. What do you thing, is this normal taking so long?

[phixion]

More than a month now and still no reply by expekt:S:S:S

[cc440unn]

Hello! Yesterday I deposited 370€ on my Expekt sportbook account. I deposited with moneybookers. Today I log in to place a bet, but there was no money in my Expekt account. Strange. I`m going to moneybookers account, but no money there either.. I contact Expekt with live chat and they told me that my money was transfered to expekt poker account. What?? I`m going to poker account but there is 45€ left:S I told them that I wasnt me, because I use only sportbook. They start investigation about that case:S Is there any posibility for me, to get my money back? Is there anybody I can turn on to investigate this fraud?

Kind regards

its really look strange buddy (no offense)

you dont really look clean in this story

[cc440unn]

i mean

who said them you just dont wanna accept your poker lost and make like if it was somebody else who have made the transfer to the poker account and lost 300 euro ????

this is probably why this is so long

[Ruifgalmeida]

if your IP already made a download of the poker software , they will keep your money and accusing you of chip dumping

[lukahh]

is there SBR investigation ongoing on this case?

[phixion]

is there SBR investigation ongoing on this case?

No...