bumping this thread for my chat today, kind of long but an interesting read. i especially hate the part where they said they tried to contact me but i never got a phone call or email (did they send a carrier pigeon?)
Please wait for a site operator to respond.
You are now chatting with 'Drew'
Drew: Hello. How may I assist you?
me : hello. i requested a $xxxxx withdrawal on monday but the money is still in my account?
Drew: What method was this please?
me : free check withdrawal
Drew: Was this requested via chat or telephone please?
me : chat. she said 6-8 day wait which i thought was unusual. when i withdrew money in the past it was out of my account right away.
Drew: Ok I have it here. It seems an account manager attepmted to contact you to see if you would be willing to accept ** or ** instead?
Drew: Apparently this issue is that we have surplus on the check methods. As such yours will take longer then usual if it were to continue through the processor
me : how did he attempt to contact me? i never got a phone call or email?
Drew: We can have this ** or ** done within 48-72 hours however, not including weekends.
me : if i do ** can i get xxxxx instead? is there a fee?
me : actually ** would be better/cheaper
Drew: There will be no fee for the $xxxxx, as it was first requested as a free check. However to increase the amount will make it to another payout request, meaning full fees will be charged. Fees on $xxxxx are $xxx
me : ok let's do it for xxxxx
me : ** please
Drew: No problem. I will get that back into processing right away.
me : how will i get the pickup info?
Drew: It will be added as a popup on your account within 48-72 hours
me : ok thanks and have a nice day
Drew: You too Mike