[Henrik Ellesoe]

THIS COULD HAPPEN TO YOU:

Two weeks ago I received an e-mail from Unibet saying that 30.000 DKK (4200 euro) had been transferred to a Swedish bank account. I am from Denmark and immediately asked them why they transferred my money to an unknown foreign account. After endless phonecalls and mails to their Customer Service the reply came to someting like this:

"You account has been hacked, nothing we can do. Report it to your local police and if they bother to contact us, we will take action".

I requested a Account Statement and to my surprise it included the sentence: "RISK: account name does not match punter name" so Unibet knew that they are paying money to the wrong person, but still completed the transaction / emptied my account !

And now I am "lost": How can I prove that my account has NOT been 'hacked'? Isn't it Unibet that should proved that is was? How can I be sure some Unibet guy hasn't just sent my money to a friend in Sweden? How can Unibet transfer my money to a foreign account knowing that it is not the right person? The Danish police has other (and I imagine more important) things on their minds -presumably they will not take action, so I have just lost 30.000 DKK and there is - apparently - nothing I can do !

Guys, help me - this could happen to you at Unibet - what do you suggest I do?

rgs
Henrik Ellesoe

[allang84]

its there job to check the bank account they are releasing funds to, take them to the cleaners, file a report here and also take legal advice, this is down to them not u.

they are a shower of sh**e

[Justin7]

Wow, that is insane.

If the accounts don't match up, I would first ask Unibet to try to reverse the wire. If (when) that doesn't work, you'll need to file a claim in UK.

Unibet has gone downhill the last year. They no longer work with SBR to resolve disputes. You might submit this one to SBR though -- it is serious enough that they might want to avoid bad press.

[Toit]

Why do they only want to take action after the local police 'bothers' to contact them?
It's obvious the mistake is on their side, even if somebody somehow managed to get access to your account details.

[HiTMaNN]

Why do they only want to take action after the local police 'bothers' to contact them?
It's obvious the mistake is on their side, even if somebody somehow managed to get access to your account details.

Because they ****** the guy and they know the police is not going to do anything. They stole your money for sure we all know books are SO stringent with releasing money ESP when it is to a different name. Unibet is ******* you

[noyb]

unibet is licensed by the lga in malta, right? or has that changed?

in the rules of the lga there is (or was, but prob still is, but check out their website) a segment about books not being allowed to process withdrawals to a third party. show these rules to unibet and contact the lga. also, make sure this get escalated higher up with unibet. the higher up you go, the more power these people have to actually use their own judgement and do a refund. the lga is basically worthless when it comes to books disappearing, but in this case they might be more useful.

also, really do contact your police. if you really have, contact them again. they really (at least in my country, which is similar to denmark i guess) can't just brush you off saying they have more important things to do. if the hacker is stupid enough to have used a swedish bank account he's likely from sweden and you have much better chances of getting anywhere than with the usual eastern-european hacker in some eastern european country.

[Chopsticks]

Try betxpert and other danish and other scandinavian sites too as that is perhaps their biggest market.

[batigol]

This is unbeliveble !!! I would have started legal proceedings against them, and tried to solve the problem through an attorney. In addition to seeking to interest. I also had problems with an unknown bookmaker, which has not responded to my inquiries regarding the payment of them until I sent an e-mail, as this is the last request before I filed a lawsuit. After that, coins were in my account within 2 days. For starters I sent them an e-mail as a warning message that will solve the problem through the court if they do not resolve. Sorry for my english !

[Birre]

Wow this is sick.

Unibet asks for a lot of documents to verify your account (bank statement, passport, secondary ID, utility bill, ewallet screenshot and sometimes notarized documents) but they will happely transfer money to a third party bank account??

I can't think of any book who will send money to another person other than the name of the account holder.


File in a complaint to ecogra, they have some succes with helping players (unibet has the ecogra seal)

http://www.ecogra.org/Home.aspx

[FourLengthsClear]

That is shocking!

Sadly I can't see the OP getting anywhere with this without police involvement. Without it Unibet/LGA could always hide behind the possibility of collusion between the 'hacker' and the account holder.

[Thremp]

Looks fake.

[username474]

I didn't think any book under any circumstance would send funds to a third party account.

"You account has been hacked, nothing we can do. Report it to your local police and if they bother to contact us, we will take action".

^This does not look like anything any book would send.

[Thremp]

That was a summary. But regardless, 3rd party payouts would make money laundering trivially simple. Pretty ridiculous everyone wants to buy into this thread without any evidence.

I suppose it could happen. Though was there an account verification involved. IIRC Unibet requires one. So you would have to have been a victim of identity theft (or previously verified) for this to even occur. Just seems incredibly far fetched to buy into before any evidence is presented.

Then again the BP hacking case sounded like that.

[the_situation]

file a complaint. what a joke those low level books are.

[Ruifgalmeida]

wow this doesnt look like unibet beaviour I still dont believe this.
Eurobooks only allow transfers by the same method that you deposit

[noyb]

That was a summary. But regardless, 3rd party payouts would make money laundering trivially simple. Pretty ridiculous everyone wants to buy into this thread without any evidence.

I suppose it could happen. Though was there an account verification involved. IIRC Unibet requires one. So you would have to have been a victim of identity theft (or previously verified) for this to even occur. Just seems incredibly far fetched to buy into before any evidence is presented.

Then again the BP hacking case sounded like that.

it happened to me once. exact same case, different book. the book refused to refund at first, but did refund later.
no idea how my account was hacked, it was an isolated incident and no other accounts were affected. it was an happy end, but just to show these things do happen.

[trendon]

I didn't think any book under any circumstance would send funds to a third party account.

"You account has been hacked, nothing we can do. Report it to your local police and if they bother to contact us, we will take action".

^This does not look like anything any book would send.

That sentence is simply laughable. I hope that didn't come from them.

[coutman]

i am playin with uni for 4 years.. interesting..

[Thremp]

it happened to me once. exact same case, different book. the book refused to refund at first, but did refund later. no idea how my account was hacked, it was an isolated incident and no other accounts were affected. it was an happy end, but just to show these things do happen.

A book processed a third party withdrawal?

I should contact my Colombian friends. Glad it worked out though!

[bracerman]

Forget the LGA. They are useless and will not help.

[Thomsen]

I have used Unibet for years and I always thought that it was a seriuos sportsbook but this story rocks my world !

I will send the story that Henrik Ellesoe presented above to Inga Lundberg, Media Relations at Unibet for a comment. If the story is true I will terminate my account immediately (and I suggest others do too) - a sportsbook has to be able to secure their customers against 'Third Party Withdrawl'.

[Willie Bee]

Guys, help me - this could happen to you at Unibet - what do you suggest I do?

rgs
Henrik Ellesoe

I have used Unibet for years and I always thought that it was a seriuos sportsbook but this story rocks my world !

Henrik, you first might want to check Thomsen's recent banking transactions since he apparently has access to your household computer. Good luck.

[FourLengthsClear]

Henrik, you first might want to check Thomsen's recent banking transactions since he apparently has access to your household computer. Good luck.

LOL.
Mystery solved, me thinks.

[noyb]

Henrik, you first might want to check Thomsen's recent banking transactions since he apparently has access to your household computer. Good luck.

haha, nice catch.

[Thremp]

Looks fake.

I rule.

[Thomsen]

Hey Guys - can't leave you alone for a few hours before you try to solve the Kennedy assassination, why Mona Lisa smiles and what happened at Area 51 ! User name Thomsen and Ellesoe are genuine - no problem there - but I have only been registed at SBR a short time and can you tell me why Ellesoe (apparently) is inaccessible - doesn't SBR allow two users on same IP?

And lets "get back on track": seems like the major sportsbooks have HUGE problems with 'Third Party Withdrawls'. I have accounts at Bet365 and Expekt and they both want passport / driving license and the latter even wanted a copy of my electricity bill before the payout ! I thought Expekt were mad - but now it seems like a good idea. Have any of you guys met similar weird pay-out requirements?

To counteract 'Third Party Withdrawls' why doesn't the sportsbooks make a rule that pay-outs can only be made to the same account that made the pay-in?

Wouldn't that solve all the problems?

[Hareeba!]

Hey Guys - can't leave you alone for a few hours before you try to solve the Kennedy assassination, why Mona Lisa smiles and what happened at Area 51 ! User name Thomsen and Ellesoe are genuine - no problem there - but I have only been registed at SBR a short time and can you tell me why Ellesoe (apparently) is inaccessible - doesn't SBR allow two users on same IP?

And lets "get back on track": seems like the major sportsbooks have HUGE problems with 'Third Party Withdrawls'. I have accounts at Bet365 and Expekt and they both want passport / driving license and the latter even wanted a copy of my electricity bill before the payout ! I thought Expekt were mad - but now it seems like a good idea. Have any of you guys met similar weird pay-out requirements?

To counteract 'Third Party Withdrawls' why doesn't the sportsbooks make a rule that pay-outs can only be made to the same account that made the pay-in?

Wouldn't that solve all the problems?

basically that's what all the best ones do

[FourLengthsClear]

Hey Guys - can't leave you alone for a few hours before you try to solve the Kennedy assassination, why Mona Lisa smiles and what happened at Area 51 ! User name Thomsen and Ellesoe are genuine - no problem there - but I have only been registed at SBR a short time and can you tell me why Ellesoe (apparently) is inaccessible - doesn't SBR allow two users on same IP?

And lets "get back on track": seems like the major sportsbooks have HUGE problems with 'Third Party Withdrawls'. I have accounts at Bet365 and Expekt and they both want passport / driving license and the latter even wanted a copy of my electricity bill before the payout ! I thought Expekt were mad - but now it seems like a good idea. Have any of you guys met similar weird pay-out requirements?

To counteract 'Third Party Withdrawls' why doesn't the sportsbooks make a rule that pay-outs can only be made to the same account that made the pay-in?

Wouldn't that solve all the problems?

ID verification is becoming more and more stringent all the time.
Most European books do insist that withdrawal is by the same method as the deposit(s) was made. They all should do so.

SBR doesn't like multi-accounting because of its points based loyalty program.

So what is your gripe/grudge against Unibet?

[Ibrakadabra]

Whatever stupid overkill security measure that is taken is normally a pain we all have to go through because of those exploiting whatever system there is. Thatīs the story of life in modern society.

It has to be accepted and I donīt think bookies (unless they have a shady agenda...) would collect all of this unless it was for a reason.