[maverick123]

Now sportsbook.com wants two forms of id sent to them. I have sent them copies a dozen times and they claim they cant "read" the Drivers lic. This is bull because I emailed my account the same scan i sent them and it comes out clear. Even when I printed a copy it was legible. The wont talk to me anymore on the "live chat", I guess I pissed them off! Here is what my chat went like.....enjoy! This guy August is a whinner!

You: When will I receive my withdrawal.
August Thorn: Please bear with me while I look up your account details.....
August Thorn: Your recently requested withdrawal from your account has been put on hold as we require certain information from you as part of the new verification procedures required by our processors. Please understand that these verification procedures are conducted for your security and with your help we can resolve this issue promptly.
August Thorn: In order to complete this request you will have to provide us with a copy of your driver’s license or passport (or any official form of ID), and a hardcopy of a utility bill showing your name and address.
August Thorn: Please fax the requested documents to 1800 201 4919 (++1-208-567-3627 if you are outside North America), or if it is more convenient you may scan your documents, attach them to an email, and send them to the following address:
August Thorn: documents@gamingsupport.net
August Thorn: Please ensure that your customer ID number is prominent on the fax or subject line of the email and please check the quality of your scan or fax to ensure that all information is fully legible.
August Thorn: We apologize for any inconvenience this might cause, however these measures are essential to protect both your security and ours. Also, for security reasons, any pending withdrawals you may have from your account will be placed on hold until the requested information has been received and verified.
August Thorn: We also understand that some of the information requested above may already have been submitted in the past. However, for security purposes our processors have requested that the information be provided again. If you are unsure of what you need to send please contact one of our customer support operators for confirmation.

You: You have my information. Please send me my withdrawal from June 11, 2008.

August Thorn: We still require your ID since the one that we receive was not eligible.
You: Please send my withdrawal from June 11, 2008. Please donot send a bad check this time.
August Thorn: We will not send a bad check, and for us to be able to send this money we still need copy of your ID>

You: You sent a bad check already and you have my information. Please send my withdrawal from June 11, 2008. It is unfortunate that the processor Sportsbook.com used took their money, but you need to process the withdrawal.
August Thorn: Yes we do and we will but for us to be able to we need a copy of your ID>

You: Please send my withdrawal from June 11, 2008. Please donot send a bad check again. My bank will not accept a bad check from Sportsbook.com.

August Thorn: We will send you a check a good check, but we require copy of your ID first.

You: You have my information. Please emaul me any documents you received that were not clear. Please send my withdrawal from June 11, 2008. Donot send a bad check.
August Thorn: We still need the copy of the ID.
August Thorn: We want to send you the money but we need to documents first.

You: You have my information. Please send my withdrawal from June 11,2008. Please donot send a bad check this time. Your immediate cooperation is appreciated.
August Thorn: We will process your withdrawal as soon as we receive the requested documents.
You: Please confirm the date when my withdrawal fro June 11.2008 will be sent. Please donot send a bad check. Banks will not accept bouned checks from Sportsbook.com. Make sure Sportsbook.com has enough available funds to cover the check sent.
August Thorn: We will process your withdrawal as soon as we receive the requested documents.

You: You have my id on file. Please send the withdrawal from June 11, 2008. Please donot send a bad check.
August Thorn: We will process your withdrawal as soon as we receive the requested documents.
You: Please send a valid check. Send a confirmation date my withdrawal from June 11, 2008 will arrive to me. Donot send a bad check, again.
August Thorn: We will process your withdrawal as soon as we receive the requested documents.
You: Thank you for acknowleging the receipt of my documents. Please go forward with the withdrawal request from June 11, 2008. Please sont send a bad check from sportsbook.com
August Thorn: You still need to send copy of the ID.
You: You have my information and documents. Please send the withdrawal from June 11, 2008. Donot send a bad check like the last one from sportsbook.com
August Thorn: Utility bill with correct billing address. MUST send again Driver license enlarge by 150% and lighten by 75%
You: Please confirm the date my withdrawal from June 11, 2008 will be sent. Please donot send a bounced check.

August Thorn: You're very welcome.

August Thorn: Thanks for chatting. If you are fully satisfied with the outcome of this chat then I am going to close the connection shortly. Please contact us again if you have any questions.
This chat session has been ended by the chat operator. If you have a moment, please fill out our feedback survey so that we may improve our service (please close this chat window to begin).


Please wait for a site operator to respond. You are currently customer 1 in queue. Thank you for your patience.
Hello, my name is August Thorn. How may I help you today?
You: i need the status of my withdrawal
Please wait while I transfer the chat to 'Patrick Morgan'.
Hello, my name is Patrick Morgan. How may I help you today?
You: Please send me my withdrawal from June 11, 2008. donot send a bad check.



Please wait for a site operator to respond. You are currently customer 1 in queue. Thank you for your patience.

Hello, my name is August Thorn. How may I help you today?

You: i need the status of my withdrawal

Please wait while I transfer the chat to 'Patrick Morgan'.

Hello, my name is Patrick Morgan. How may I help you today?
You: Please send me my withdrawal from June 11, 2008. donot send a bad check.
Patrick Morgan: When did you resend the unreadable documents that we received July 23 ?
You: July 25, July 28 July 29. you have my information. Please send me my withdrawal from June 12,2008. Thank you.
Patrick Morgan: We don't have the information updated on our system yet. The current timeframe is 48-72 hours for the documents to be added to the account once received. That's the reason that you have been asked this.
You: You have my information. Please send me my withdrawal from June 11, 2008. donot send a bad check.
Patrick Morgan: We have never missed a payout and I assure you we never will. We just need these documents to be entered into the system and your withdrawals will be sent.
Patrick Morgan: You are currently chatting with the supervisor on duty no need to copy and paste. I really want to help you with this situation.
Patrick Morgan: Do you have an LTK for the documents you resent.
Patrick Morgan: This way I can locate your fax and update this as soon as possible.
You: you guys copy and paste. Please send me my withdrawal from June 11, 2008. Donot send a bad check.
Patrick Morgan: Are you going to cooperate so we can put this withdrawal issue behind?
You: It is unfortunate that the processor Sportsbook.com used took their money. However, Please send me my withdrawal from June 11, 2008. You have my information and it is a clear document. The scan is clear and the copy if printed out is clear.
Patrick Morgan: Allow me to look into the document myself.
Patrick Morgan: Please bear with me for a moment while I look into this...
Patrick Morgan: I just saw the document faxed. There is no real ID provided.
Patrick Morgan: Please contact us when ID and utility bill have been provided.
This chat session has been ended by the chat operator. If you have a moment, please fill out our feedback survey so that we may improve our service (please close this chat window to begin).
This chat session has been ended by the chat operator. If you have a moment, please fill out our feedback survey so that we may improve our service (please close this chat window to begin).

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[sbruinedmylife]

ya they just told me that the wire ive been waiting on for 10 business days that theyve told me every single day is fine and not to worry about has come back and they are now going to resend it and i have to start the waiting process over again... suprise

[InTheHole]

We'll Maverick...now you're guarenteed to never see your money. First thing I learned when dealing with Jazette is to do what they tell you to do. Ran into the same situation and just rescanned the documents and sent them...so the check 3 days later. I'm not saying this is going to go smoothly for you but basically they are not going to send you anything without at least attempting to resend.

[sbruinedmylife]

as much as it sucks hes right they are prolly just laughing at us on the other end anyhow they make between 3-6 dollars an hour im supposed to get this new wire in 3-5 business days when it comes i will dance naked in the streets

[durito]

sportsbook.com clerks don't make anywhere near 6$ an hour

[nbaberry]

50 cents an hour is pushing it! Sportsbook.com is a total scam.

[ico2525]

Well, I hate to hijack threads, but this seems like a good place to ask for help. I too am in a similar boat. Now I know why sportsbook.com deserves it's D- rating. I have been trying to get a hold of my funds ($5k total) for 5 weeks now. Now that I've sent in the documents, I've been told by "Rick Henderson" on live chat that it'll take another 3-5 weeks. Even though I've asked repeatedly this week, I have not been told to whom I need to send my bank information because I too am eligible for a wire.

This is terrible. What can we do?

Also, "sbruinedmylife" how did you get a wire promised in 3-5 days? You guys should read some of the other sportsbook.com related posts. People have waited for 6-8 weeks. You guys are complaining about 2 or 3.