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Ferrari: Thank you for contacting BetOnline Live Chat Service. How may I assist you today?
Paweł: Hi I have a question did I make my bonus rollover?
Ferrari: Hello Pawel
Ferrari: For security purposes, could you please provide your password?
Paweł: password?
Ferrari: Yes, please confirm your password.
Paweł: I cannot give you password to my account.
Ferrari: Pawel, it is a requirement to confirm your password in order for us to confirm that we are chatting with the account holder. I have your password in our records, but we need you to confirm it.
Ferrari: Keep in mind we handle very sensitive information; therefore, we reinforce our security measures
Paweł: meybe you have my password but it should be encoded in md5 or in the other way? I can give you any other information about my account to verify me.
Ferrari: I need you to understand that this policy is clearly stated in our site. Players must identify themselves by confirming their accounts and passwords
Ferrari: Keep in mind that we place the highest emphasis on ensuring a secure online gaming environment for us and for our customers. . Your personal and financial privacy is guaranteed.
Ferrari: Even though some measures might be an inconvenience, it is for your protection and ours.
Ferrari: By that being said, please confirm your mother maiden name.
Paweł: Ok but when I asked you about my bonus rollover last time I didn't give you my password. So I am a bit confused.
Paweł: This is only bonus rollover question.
Ferrari: Once again, Pawel, you can confirm it yourself by verifying our Policies and Rules. It is mandatory for players to identify themselves by confirming their account and password
Ferrari: Nevertheless, I kindly ask you to confirm your mother maiden name instead.
Paweł: ok I will check Policies and Rules and than contact with you again Regards
Ferrari: Sure.
Ferrari: Bye!