1. #1
    boondoggle
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    AVOID moneylinewallet AVOID

    What a time wasting experience and all for nothing. Moneylinewallet is the pinnacle of amateur hour. I would be very wary of these idiots and I am regretting giving these idiots any of my info.

    My buddy tells me about how he signed up and everything was just fine. I am thinking this is great I will give them a try.

    I go to their website and sign up and here is where it gets funky. After I sign up they have to verify you by having you answer some of their questions automated. For example, where you lived 10 years ago, name of company you owned etc. I answer all of these questions and then get denied instantly. Wierd I thought so I click on online help as there is not telephone number to call which also raises a flag.

    I speak to Nicole who promptly tells me that all can be worked out if she can call and record my voice?!?! I am like what do you want to record my voice for?? She says to verify me and so I agree because I am thinking this company is legit still. She calls after I enable anonymous calls on my voip line and there is nothing on my end and in the chat she says to say my name. I say my name and the phone goes dead. Nicole then next tells me that I am verified and that they will send over my bank info to withdraw the *************** deposit which is only $100.

    Two days later, no *************** has been processed by my bank and I decide to log into moneylinewallet to see what is going on. I am "deactivated" and need to contact live support. Here is another indicator that they are amateur hour clowns. Why do they not email me when there is a problem with the ***************? They also added on FEES for the denied *************** transaction.

    So after initial *************** denied I am chatting with their support via live help online. They tell me that my *************** was denied due to error R03 - invalid account. This was on Saturday night so I am unable to call my bank until Monday (1/10/2011). My bank operates in a few states so it is not a small bank. I call them up on monday and bank rep tells me the reason it was denied--moneylinewallet added 6 leading 0's to my bank account number. So I am like this is easy to fix and so I go back on line and open up live help via chat on moneylinewallets website and tell them this. I am promptly told after waiting for 15 mins that *************** are standardized numbers and that they are 17 digits and that my bank is simply incorrect.

    Oh lord--I am like you have to be kidding me. So I then call my bank back and tell them verbatim what moneylinewallet said in online help chat. I am transferred to my banks *************** department and speak to a nice lady. She patiently listens to me recount what moneylinewallet says and then politely tells me, "Honey, I do this everyday and Diamond Global (moneylinewallet shell company name in florida) are misinformed. *************** are based on routing numbers and account numbers. Some banks have 7 digit account numbers and some have 11 digits. There is no 17 digit standardized bank account for *************** withdrawals"

    I am like wow this is crazy and for a $100 totally not worth my time. So I go back on line to moneylinewallet and tell them what my bank said. This time I am speaking to Leo. Who is dumbfounded and a bit clueless as to what to do. I suggest a novel idea--how about you call my banks *************** department and work it out. Leo ponders for a few minutes and then types "what is your banks *************** number?". I give them the number and 15 minutes later, Leo tells me all is well that their financial specialist has contacted my banks *************** department and all is well. I am activated and can make deposits again and etc.

    My account is now activated and it says on my screen I can now deposit daily max of $250 as I am only a bronze level account holder. I do not do this because I am waiting to make sure they can obtain the first ***************.

    A few days pass and its today. I log into my bank and still no *************** process so I go back to moneylinewallet and log in and immediately my account is "deactivated" and I need to contact live help.

    I start a new live help session with Derek. Derek says I now need to send an international *********** to their shell company in Florida. I tell derek that my bank told me to use bill pay and they would write a check and mail to their florida address. Derek says that is not acceptable and that I need to send an international ***********.
    I inform derek that I will not be doing this as I have no recourse if you simply "lose" the ***********. With bill pay I have recourse. After they turned down bill pay as an option they said my account would be turned over to collections. I find this funny as my credit score is 812 avg across the agencies.

    During this entire process fees were added to my account and then waived after I clearly proved it was not my fault. There is plenty of money in my account and the *************** was not my nor my banks fault. I did then start being unprofessional at this point. I cursed a few times and asked Derek what idiot contacts my banks *************** department and still fails? Again, bodog has NEVER had a problem with *************** withdrawals into that same account.

    Finally, here are some websites that I wish I had found before joining that ewallet. I would not give them your info as they are very incompetent and thus your identity or accounts could be compromised.

    this link was dated July 6, 2010 and it just wows me and shows this company still does not have it together.
    http://scottrasher.com/doylesroom-online-poker/

    this link reviewed site and told its members to avoid
    http://www.************.com/sports_f...eviewed&p=9124


    Also, after this fiasco, I went to ** online and had them deposit money into my 5dimes account in 10 minutes without any problems what so ever. The money came out of same account that moneylinewallet said did not exist.

    I do not know if moneylinewallet is scamming or simply to stupid but I would avoid.

    Boondoggle

  2. #2
    senseionline
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    ty for head up but i strongly suggest you dont using the ** or ** online if u use frequently(since u only deposit $100 at time) you will be flag just do it at store will be more safe

  3. #3
    boondoggle
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    senseionline,

    I deposited more than $100 with **. I was only allowed to deposit $100 with moneylinewallet but ** will allow you to do more and so I did and all is well with **. Thanks for the heads up.

  4. #4
    maxvalue1
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    Thanks for the heads up

  5. #5
    king
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    Quote Originally Posted by boondoggle View Post

    I go to their website and sign up and here is where it gets funky. After I sign up they have to verify you by having you answer some of their questions automated. For example, where you lived 10 years ago, name of company you owned etc. I answer all of these questions and then get denied instantly. Wierd I thought so I click on online help as there is not telephone number to call which also raises a flag.

    I speak to Nicole who promptly tells me that all can be worked out if she can call and record my voice?!?!


    Boondoggle
    I have to say I got all my question correct and was denied also. I have a buddy who works on the fraud department of a credit union and say's those question I answer and if I got them right was the company was trying to trick you into thinking you failed. On their end they see you didn't fail and want to see is if you are who you say you are and not just got lucky with the question answered.

    Also I think there is only Nicole working or a different person and all is using the same name.

  6. #6
    csm506
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    I am sure you do not want to hear this but I signed up and had no issues and went through the same process and I have not had a problem granted it has been only a few weeks. GL

  7. #7
    boondoggle
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    Quote Originally Posted by csm506 View Post
    I am sure you do not want to hear this but I signed up and had no issues and went through the same process and I have not had a problem granted it has been only a few weeks. GL

    Glad it is working out for you. Hope you do not have any problems or else I will be reading your thread

    I just tried to log in and my account is disabled and I chatted with online help hoping to get someone that knew something and to no avail. I asked what my account balance was and they have added $23.xx more in fees. So now I have been assessed two fees for their inability to perform an instant withdrawal from my bank account.

    I will contact live help tomorrow to see if any more fees have been added

  8. #8
    Ed-MLW
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    Hello All,

    My name is Ed, and I work with MoneyLineWallet. They are our client. The relationship is a bit complex and a little irrelevant. The important part is that I work closely with their customer service and security departments. And due to my marketing background, they've asked me if I can help address concerns and questions in public spaces like SBR forum. So I will do my best to answer fairly and address the concerns you guys bring up. Perhaps more importantly, I can make sure the right people hear about it, so that they can make some changes.

    That being said, allow me to address boondoggle's issue. As it stands, nothing he said isn't true. Except the part about everyone being incompetent idiots . They have processed over 50,000 deposits this year with a great deal of success. And R03 errors are the smallest sliver of the returns; the largest, of course, being R01-NSF. They are normally simple typos and are quickly remedied. In this particular case, everything seemed perfect in that regard. As boondoggle said, they contacted the bank together to confirm this. However, the bank agents they spoke to were wrong. At this point I was personally involved and called the bank myself and made my way to their *************** department. I do not believe that the MLW agents or the bank reps spoke to this department properly, because the information they provided me was different then what was being claimed as correct previously. At first they were saying "Add nothing but 1 leading zero" which is impossible for ***************. You are all welcome to fact check that. ***************/NACHA formatting requires a 17 digit number be sent, or its rejected before it even passes the processing bank. I could link a bunch of references to this, but you all seem like capable people, so you can confirm this on your own time.
    Long story short, with bad information the deposit was re-run incorrectly. Presently, it's being rerun a third time with presumably correct formatting. I will personally be contacting the user once we achieve success to apologize on their behalf.
    Again, as boondoggle stated, they are waiving all the fees and doing everything they can to get him going. I have to admit that this must be a trying experience, and not one I would enjoy being in myself. However, I can say with a clear conscious that this case is the exception and not the rule. As a few members here can attest.

    As to the signup/activation process. I must admit it is a tricky system. It takes the information provided, and checks point by point for matches against 5 major ID databases in the US. Including SSN, DMV, and Local Government among others. Also, a reverse phone look up database is utilized. So the system scours these databases and attempts to make a match. A match that is consistently similar across all databases. It then pulls up facts (from those same databases) that are not commonly found elsewhere. For example, information that would not be readily available in someone's purse or wallet. This is where the tricky part comes in. It is very difficult to make a match among all these sources. Things like middle names, initials, getting married, sharing an a name with your father who you still live with, having your phone under the wife's name, etc etc etc, these can cause the matching system to either fail in a number or ways. This is calculated into the process. Because honestly everybody fails a little bit. The trick is figuring out how badly. Getting no verification questions back for example is fatal. So there is a live agent that everybody speaks to (theres 15 of them btw not just the same person 'King'). This live agent reviews the account and what errors came up. Determines if you're good to go, then performs the final check. Which is the phone call and voice capture. Since a reverse phone lookup is included in the initial battery of verification, we call that number to confirm that whoever owns that number knows they are signing up for MLW. It's that simple. I'll admit a little intro would be nice. But in the end it was decided that for confidentiality purposes and to keep the process reliable as possible a quiet call would be best. If for example it said "This is MLW, please state your name:" Anyone, even someone being defrauded, might just say it. I know i might. Also, Nicole is the latest hire and has a lot to learn still. Especially when it comes to explaining the process.

    Final thoughts:
    The guys at MLW are not bad people. They are a bit new in the field. But at this point, they've had a great deal of transactions pass through them and they are getting good at doing their job.

    I sincerely hopes this help clarify a bit. I'll be happy to answer any follow up questions you may have for me.

    -Ed

  9. #9
    Ed-MLW
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    ...
    Last edited by Ed-MLW; 01-14-11 at 01:46 PM. Reason: Accidental double post.

  10. #10
    boondoggle
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    Ed,

    I just tried to log into moneylinewallet and my account has been disabled and as of early this morning there were two fees added to my account.

    I have tried in good faith to pay this as I have plenty of money in my account to cover $100. I have not been contacted in any way regarding this by moneylinewallet. I have had to take initiative on every step and not once did I receive any email detailing any problems but only found out after I logged in and contacted support.

    I do not feel comfortable sending a blank cashiers check/*********** to an unknown address especially after this fiasco. I mean, I gave you routing/bank #'s and you could not get the money out. How do I know that you will not lose the $100 and add on more fees.

    Boondoggle

  11. #11
    pete346
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    they did the same thing to me. i made a small deposit of $10 to inetbet casino.mybank called and said that diamond intl. was trying to withdraw but they put too many leading zeros in front. She asked me if I knew who it was and I guessed it was for MLW so I told her to okay the transaction. Later, when I logged into MLW it showed a balance of -$80. When I went to log on to inetbet I was locked out. they told me that MLW said my *************** bounced. I scanned my bank statement and sent it to inetbet and a few minutes later they unlocked my account and said they would foward the bank statement to MLW. I haven't heard from MLW since but i just checked and my MLW account and it still shows -$80 balance. btw this all happened in July 2010.

  12. #12
    Sdotbold
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    I used MLW last weekend without any problems, albeit just once, i had no problems. I hope you guys get your stuff sorted out. hearing these things makes me nervous with them having all my info. Gl guys!

  13. #13
    jimmy007oc
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    That's a complicate sign up process. I'm thinking about sign up a new account @ MLE, but now i better go w/ **/**.

  14. #14
    marcojuiceman
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    Quote Originally Posted by Ed-MLW View Post
    Hello All,

    My name is Ed, and I work with MoneyLineWallet. They are our client. The relationship is a bit complex and a little irrelevant. The important part is that I work closely with their customer service and security departments. And due to my marketing background, they've asked me if I can help address concerns and questions in public spaces like SBR forum. So I will do my best to answer fairly and address the concerns you guys bring up. Perhaps more importantly, I can make sure the right people hear about it, so that they can make some changes.

    That being said, allow me to address boondoggle's issue. As it stands, nothing he said isn't true. Except the part about everyone being incompetent idiots . They have processed over 50,000 deposits this year with a great deal of success. And R03 errors are the smallest sliver of the returns; the largest, of course, being R01-NSF. They are normally simple typos and are quickly remedied. In this particular case, everything seemed perfect in that regard. As boondoggle said, they contacted the bank together to confirm this. However, the bank agents they spoke to were wrong. At this point I was personally involved and called the bank myself and made my way to their *************** department. I do not believe that the MLW agents or the bank reps spoke to this department properly, because the information they provided me was different then what was being claimed as correct previously. At first they were saying "Add nothing but 1 leading zero" which is impossible for ***************. You are all welcome to fact check that. ***************/NACHA formatting requires a 17 digit number be sent, or its rejected before it even passes the processing bank. I could link a bunch of references to this, but you all seem like capable people, so you can confirm this on your own time.
    Long story short, with bad information the deposit was re-run incorrectly. Presently, it's being rerun a third time with presumably correct formatting. I will personally be contacting the user once we achieve success to apologize on their behalf.
    Again, as boondoggle stated, they are waiving all the fees and doing everything they can to get him going. I have to admit that this must be a trying experience, and not one I would enjoy being in myself. However, I can say with a clear conscious that this case is the exception and not the rule. As a few members here can attest.

    As to the signup/activation process. I must admit it is a tricky system. It takes the information provided, and checks point by point for matches against 5 major ID databases in the US. Including SSN, DMV, and Local Government among others. Also, a reverse phone look up database is utilized. So the system scours these databases and attempts to make a match. A match that is consistently similar across all databases. It then pulls up facts (from those same databases) that are not commonly found elsewhere. For example, information that would not be readily available in someone's purse or wallet. This is where the tricky part comes in. It is very difficult to make a match among all these sources. Things like middle names, initials, getting married, sharing an a name with your father who you still live with, having your phone under the wife's name, etc etc etc, these can cause the matching system to either fail in a number or ways. This is calculated into the process. Because honestly everybody fails a little bit. The trick is figuring out how badly. Getting no verification questions back for example is fatal. So there is a live agent that everybody speaks to (theres 15 of them btw not just the same person 'King'). This live agent reviews the account and what errors came up. Determines if you're good to go, then performs the final check. Which is the phone call and voice capture. Since a reverse phone lookup is included in the initial battery of verification, we call that number to confirm that whoever owns that number knows they are signing up for MLW. It's that simple. I'll admit a little intro would be nice. But in the end it was decided that for confidentiality purposes and to keep the process reliable as possible a quiet call would be best. If for example it said "This is MLW, please state your name:" Anyone, even someone being defrauded, might just say it. I know i might. Also, Nicole is the latest hire and has a lot to learn still. Especially when it comes to explaining the process.

    Final thoughts:
    The guys at MLW are not bad people. They are a bit new in the field. But at this point, they've had a great deal of transactions pass through them and they are getting good at doing their job.

    I sincerely hopes this help clarify a bit. I'll be happy to answer any follow up questions you may have for me.

    -Ed

    thats bs u canceled my account. I made a mistake and tried to deposit $40 in 5dimes and forgot you have to deposit $50 and you guys didnt take the money out. because of my change in B account so you now said that i owed you guys money for Money I never used

  15. #15
    relaaxx
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    if your in the US - you should not be using any e-wallets at all. you know how it will end. with the US goverment seizing funds. but i wouild not use this ewallet no matter where i lived. they do sound like idiots. this is a small problem that should have been fixxed fast. instead it is still ongoing. just easier to avoid all this crap. it's bad enough that you have to trust a sportsbook with your money, now you have to trust a 3rd party(that does not seem to know what they are doing) before you take your chances with a sportsbook.

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