As we’ve stated in the past we deal the low juice -105 and the regular juice -110, the customer makes their decision on which line set they wish to receive, and of course everything is subject to our approval, however in most cases we will allow customers to receive the reduced juice lines.
My guess is (since I don’t have RickySteve’s account number) when he made his deposit he wanted the higher bonus which means he gets the regular line set, if a customer wishes to have the low juice he needs to let us know at the time they register or send in their deposit and we will arrange for this, but they will not be eligible for the higher bonuses.
If you check our bonus and promotions page
http://www.betphoenix.com/bonuspromos.htm you can see where we make a distinction on the bonuses for the different line sets. So anyone who is interested in receiving the higher bonuses will not receive the low juice lines. We are not defrauding anyone the information is there for anyone to see.
As for our line manager team we have full confidence in everyone in our team, a business cannot be run successfully if you do not have confidence in your staff.