1. 01-09-11 07:52 PM #71
    HedgeHog
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    Classic chat log. Gotta love Tony!
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  2. 01-09-11 08:04 PM #72
    jbrison
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    I doubt I ever see this so called *********** from them...Ive never gotten anything from a sportsbook I can cash before thats why I only use ** and ** withdrawls. I still do not have access to my account to see if and when it gets sent. I do thank sbr for helping me out Im not an asshole at all you would be mad too if they closed your account and treated you like shit. I was an awesome customer to them and they tried to steal my money. Without sbr's involvement I doubt they would have even said they were going to try to do anything. So thank you guys!..I am officially done with making these kind of assholes rich in costa rica...good luck to all who thinks 5 dimes is a great sportsbooks ...A+ my ass
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  3. 01-09-11 08:08 PM #73
    blackbeSSt
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    Quote Originally Posted by jbrison View Post
    I doubt I ever see this so called *********** from them...Ive never gotten anything from a sportsbook I can cash before thats why I only use ** and ** withdrawls. I still do not have access to my account to see if and when it gets sent. I do thank sbr for helping me out Im not an asshole at all you would be mad too if they closed your account and treated you like shit. I was an awesome customer to them and they tried to steal my money. Without sbr's involvement I doubt they would have even said they were going to try to do anything. So thank you guys!..I am officially done with making these kind of assholes rich in costa rica...good luck to all who thinks 5 dimes is a great sportsbooks ...A+ my ass
    can i have your 6 points since you won't be around here too much longer
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  4. 01-09-11 08:10 PM #74
    jbrison
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    sure how do I do it?
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  5. 01-09-11 08:11 PM #75
    blackbeSSt
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    Quote Originally Posted by jbrison View Post
    sure how do I do it?
    click on the gold coin in the bottom left corner of my post
    Points Awarded:

    jbrison gave blackbeSSt 6 SBR Point(s) for this post.
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  6. 01-09-11 08:12 PM #76
    socalaaron
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    I consider myself to be a very part time recreational player. On the surface 5dimes really appeals to me. But when you see all of these occasional nightmare situations with chat logs from Tony included, as a potential customer (I have made several small deposits with 5dimes in the past) this stuff really scares the crap out of me. I know that 5dimes is rated as an A+ book and that they also have the reputation for paying people no matter what. My question is, as a customer of 5dimes what do you need to do to avoid a negative situation like this when a conflict occurs? Is acting civil and professional with CS enough? Or is it a situation where 5Dimes is in control and they are always right and the customer is always wrong? Is there any room for compromise? I'm not coming down on 5dimes or any establishment but I am trying to get an idea of the lay of the land. Thanks for your input in advance.
    Last edited by socalaaron; 01-09-11 at 08:54 PM.
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  7. 01-09-11 08:19 PM #77
    HedgeHog
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    Quote Originally Posted by jbrison View Post
    I doubt I ever see this so called *********** from them...Ive never gotten anything from a sportsbook I can cash before thats why I only use ** and ** withdrawls. I still do not have access to my account to see if and when it gets sent. I do thank sbr for helping me out Im not an asshole at all you would be mad too if they closed your account and treated you like shit. I was an awesome customer to them and they tried to steal my money. Without sbr's involvement I doubt they would have even said they were going to try to do anything. So thank you guys!..I am officially done with making these kind of assholes rich in costa rica...good luck to all who thinks 5 dimes is a great sportsbooks ...A+ my ass
    You'll get your check a-hole, but I'm sure it won't be as fast as you like. You have only yourself to blame for your account closure and you even told Tony to keep it closed. You even whine about SBR not acting fast enough and your case is already resolved in record time. Your impatient, cry baby act is wearing thin...
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  8. 01-09-11 08:21 PM #78
    TexansFan
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    5Dimes is one of the best books out there. Call for a check on Monday it's on my doorstep Wed morning.
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  9. 01-09-11 08:21 PM #79
    jbrison
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    yeah I doubt he would run his mouth like that to my face...and maybe if I stole a few hundred bucks from you I bet you would be pretty pissed off too huh? and of course I want him to keep it closed..why would I want to continue to gamble with a company like this are you kidding
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  10. 01-09-11 08:22 PM #80
    jbrison
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    yeah your check is on your doorstep wednesday only if tony approves it and you beg him for it
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  11. 01-09-11 08:24 PM #81
    HedgeHog
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  12. 01-09-11 08:25 PM #82
    SBR Lou
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    Quote Originally Posted by socalaaron View Post
    I consider myself to be a very part time recreational player. On the surface 5dimes really appeals to me. But when you see all of these occasional nightmare situations with chat logs from Tony included, as a potential customer (I have made several small deposits with 5dimes in the past) this stuff really scares the crap out of me. I know that 5dimes is rated as an A+ book and that they also have the reputation for paying people no matter what. My question is, as a customer of 5dimes what do you need to do to avoid a negative situation like this when a conflict occurs? Is acting civil and professorial with CS enough? Or is it a situation where 5Dimes is in control and they are always right and the customer is always wrong? Is there any room for compromise? I'm not coming down on 5dimes or any establishment but I am trying to get an idea of the lay of the land. Thanks for your input in advance.
    Tony is blunt but fair. The player cursed out a member of staff, without hearing the tape we don't know what prompted the tirade but it resulted ultimately in his account being closed. 5Dimes is paying him his balance and sending him on his way. Like in any other well run business, a manager looks out for his employees.

    Most of these live chat war disputes don't require SBR's involvement to be 'resolved', it's often just a matter of feelings being hurt or disagreement on 5Dimes' delivery. Whether you're in the right or wrong, being civil and polite, and refraining from dropping F bombs goes a long way.
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  13. 01-09-11 08:27 PM #83
    Justin7
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    jbrison,

    You're on track to get everything you want. I have a strategic suggestion: leave this thread alone for exactly 7 days. If after that, you don't have a cashable ***********, go at it.

    Even A+ books are run by humans. If you're going to get everything you want, don't give them a reason to change that.
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  14. 01-09-11 08:28 PM #84
    jbrison
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    that goes both ways correct?...a manager should never use the f word and cuss at you too right?..then threaten to not send your money by saying he changes the rules for just you and "you must now have to have $1,000 in your account"?
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  15. 01-09-11 08:31 PM #85
    jbrison
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    that sportsbook isnt even close to an A+ thats a joke...Scotty at Betjamaica is an A+ guy and sportsbook. At least he talks on the phone and not only via live chat
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  16. 01-09-11 08:31 PM #86
    BigDaddy
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    Quote Originally Posted by jbrison View Post
    that goes both ways correct?...a manager should never use the f word and cuss at you too right?..then threaten to not send your money by saying he changes the rules for just you and "you must now have to have $1,000 in your account"?
    he thinks he is GOD.
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  17. 01-09-11 08:33 PM #87
    BigDaddy
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    Quote Originally Posted by jbrison View Post
    that sportsbook isnt even close to an A+ thats a joke...Scotty at Betjamaica is an A+ guy and sportsbook. At least he talks on the phone and not only via live chat

    true

    tony is scared to talk on the phone i found that out a few years ago

    he must have some girly voice or something and he can play his tough guy roll on chat
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  18. 01-09-11 08:34 PM #88
    jbrison
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    its funny how sbr only tells one side of the story...if someone was stealing from you I bet you would drop the F bomb. Sorry I dont worship this guy. I wish gambling was legal in the united states for online sportsbooks so he would go broke
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  19. 01-09-11 08:35 PM #89
    jbrison
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    I agree with you Big Daddy...I honestly bet he can't speak good enough English too
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  20. 01-09-11 08:46 PM #90
    fury
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    Quote Originally Posted by socalaaron View Post
    I consider myself to be a very part time recreational player. On the surface 5dimes really appeals to me. But when you see all of these occasional nightmare situations with chat logs from Tony included, as a potential customer (I have made several small deposits with 5dimes in the past) this stuff really scares the crap out of me. I know that 5dimes is rated as an A+ book and that they also have the reputation for paying people no matter what. My question is, as a customer of 5dimes what do you need to do to avoid a negative situation like this when a conflict occurs? Is acting civil and professorial with CS enough? Or is it a situation where 5Dimes is in control and they are always right and the customer is always wrong? Is there any room for compromise? I'm not coming down on 5dimes or any establishment but I am trying to get an idea of the lay of the land. Thanks for your input in advance.
    Most players will never even speak/chat with Tony, you'll be fine. 5dimes is a top rec book.
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  21. 01-09-11 08:48 PM #91
    empty cookie jar
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    that dang ole tony....what a bastard, was better when he ran things in jersey
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  22. 01-09-11 09:21 PM #92
    mvp123
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    ive spoke with tony myself on the phone and he was very polite and rectified a matter for me but will say this , alot of times when you ask to speak to him directly heis hard to get and i think 5 dimes cs has dropped some since i first put money in there yrs ago . And sbr is a great site oe forum who will stick up for you if you are correct and go about your bussiness in the right manner and jbrison should do as justin said imo .....but playing 7k in internet roulette just boggles my mind
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  23. 01-09-11 09:35 PM #93
    urge2kill
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    Guy gets what he wants and he's still crying about it
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  24. 01-09-11 09:40 PM #94
    BigJohnny
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    The guy is probably still steaming over the 7K he lost on ONLINE ROULETTE.
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  25. 01-09-11 09:55 PM #95
    BookTaker
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    I think If I went to a casino in Vegas and called a female staff member a Fckn Btch I would get kicked out by security even if I lost money with them in the past. And wouldnt be let back in. Just because I am a customer does not give me the right to disrespect the employees with bad words. Some people just have way too much pride and they make themselves look like stupid little crying babies because they cant get things their way, right away. That place aint burger king. I think all people have to do is realize that customer service reps are humans and they can make mistakes and also sometimes issues cant get resolved in one second. Sometimes it can take a few minutes or hours to check on things to fix them. So a person does not lose anything by being a little patient and treating the cs rep with respect. That actually makes a person want to help you more. People treat people the same way they are treated. So i guess all a person has to do to not get kicked out of certain companies is just be respectful. Treat people how you want to be treated. He will get paid, thats for sure but good luck finding another place with all the options 5D has for players. And faster payouts than most other places.
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  26. 01-09-11 09:57 PM #96
    flyingillini
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    Quote Originally Posted by BookTaker View Post
    I think If I went to a casino in Vegas and called a female staff member a Fckn Btch I would get kicked out by security even if I lost money with them in the past. And wouldnt be let back in. Just because I am a customer does not give me the right to disrespect the employees with bad words. Some people just have way too much pride and they make themselves look like stupid little crying babies because they cant get things their way, right away. That place aint burger king. I think all people have to do is realize that customer service reps are humans and they can make mistakes and also sometimes issues cant get resolved in one second. Sometimes it can take a few minutes or hours to check on things to fix them. So a person does not lose anything by being a little patient and treating the cs rep with respect. That actually makes a person want to help you more. People treat people the same way they are treated. So i guess all a person has to do to not get kicked out of certain companies is just be respectful. Treat people how you want to be treated. He will get paid, thats for sure but good luck finding another place with all the options 5D has for players. And faster payouts than most other places.
    This is the post of the day. You are absolutely right on with this.
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  27. 01-09-11 10:01 PM #97
    jbrison
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    a casino in vegas pays right away and doesnt try to steal your money...you take the ticket to the desk and you get paid. you have no idea what the situation was booktaker. So why make judgement calls like that. Tony called me every name in the book so that makes it ok right?...so if I walked up to you on the street Booktaker and stole all the money in your wallet that would be ok?..you wouldnt get mad or impatient to get it back?..your an idiot...next time get the facts or dont comment
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  28. 01-09-11 10:02 PM #98
    jbrison
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    absolutely wrong on this...when a mistake is made and they would rather close your account that pay you id say that isnt being treated how I would treat someone else
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  29. 01-09-11 10:03 PM #99
    fury
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    Quote Originally Posted by jbrison View Post
    a casino in vegas pays right away and doesnt try to steal your money...you take the ticket to the desk and you get paid. you have no idea what the situation was booktaker. So why make judgement calls like that. Tony called me every name in the book so that makes it ok right?...so if I walked up to you on the street Booktaker and stole all the money in your wallet that would be ok?..you wouldnt get mad or impatient to get it back?..your an idiot...next time get the facts or dont comment
    So what did you say to the CS rep at 5dimes?
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  30. 01-09-11 10:05 PM #100
    SoCalFisher
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    Quote Originally Posted by flyingillini View Post
    This is the post of the day. You are absolutely right on with this.
    Did it make you release after doing some black?
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  31. 01-09-11 10:05 PM #101
    jbrison
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    after being told they would not check to see why I did not get my casino rebate of $134 and they told me they do not make mistakes things esculated...they closed my account and said I would not be allowed to reopen it so I said thats ******* bullshit cuz i have money in it....then of course tony changed some rules around so I would no be getting it
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  32. 01-09-11 10:10 PM #102
    LordVodka
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    All these offshore books are located in 3rd world countries. They could give a rat's ass about treating the customer with respect like America.
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  33. 01-09-11 10:10 PM #103
    fury
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    She hung up 3 times, yes? What did you say each time she hung up?
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  34. 01-09-11 10:12 PM #104
    Ace_of_Spades
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    I'm currently playing here and every time i win a bet, i'm thinking about get booted off or having my account frozen and having to speak to Tony. I really don't want that hassle.
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  35. 01-09-11 10:13 PM #105
    Ace_of_Spades
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    5Dimes should be downgraded, Tony and other employees who are rude are killing their reputation.
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