1. #1
    gorandvorana
    gorandvorana's Avatar Become A Pro!
    Join Date: 07-18-08
    Posts: 2

    BET365 win bet transform to VOID

    I watch game Al Hilal v Enimba Aba Aftican CL on ArtSport
    This game not been on betfair and i play on bet365...
    Free Kick on Enimba Aba and i place bet that Enimba Aba score next. Klick on bet and wait, when bet comfirmed Enimba Aba score. Delay 7 maby mor sec...

    My bet confirmed in 20.43.05 CET but operater on chat tell me that he not pay bet placed after 19.43.05. GMT
    Is 20.43.05 after 19.43.05 GMT


    SS of WIN bet


    SS of VOID bet

    That is steal....

    This is transcript on chat...
    info: Thank you for contacting bet365 Live Chat. An advisor will be with you shortly.
    info: You are now chatting with Daniel W.
    Daniel W: Hello, welcome to Live Chat. How may I help you?
    Goran: my bet is void
    Goran: why?
    Daniel W: Do you have the bet reference?
    Goran: GC24034645F
    Goran: if this number
    Goran: reference
    Daniel W: One moment please.
    Daniel W: The bet has been voided as a late bet.
    Goran: how late
    Daniel W: The bet was placed after the result was known.
    Goran: a click on chanse
    Goran: how i can place bet
    Goran: after result was known
    Daniel W: One moment please.
    Goran: i click on bet
    Goran: and after 6 sec
    Goran: bet was confirmed
    Daniel W: Any bet after 19:43:05 GMT was late.
    Goran: my is 20.43.05
    Goran: 6 sec
    Goran: after confirm
    Daniel W: One moment please.
    Goran: you can take my money
    Goran: but that not fair
    Goran: i pres bet on chance
    Goran: what you exept i place
    Goran: 500 e
    Goran: if not chance
    Daniel W: The bet was placed after the goal was scored.
    Daniel W: Our rules state:
    Daniel W: "If for any reason a bet is inadvertently accepted after an event or match has commenced (other than live in-play betting clearly indicated on our website), bets will stand providing the final outcome is not known, and that no participant/team has gained any material advantage (eg. a score, sending off for the other team, etc) at the time the bet was placed. If the outcome of an event/market is known bet365 reserve the right to void the bet, win or lose."
    Goran: how i can place bet
    Goran: after gol score
    Goran: you take my money
    Goran: not fair
    Goran: when goal score bet is imposible
    Daniel W: One moment please.
    Goran: i place bet bere goal
    Daniel W: Your bet has been settled in accordance with our rules.
    Goran: maby 7 sec
    Daniel W: You placed the bet after the goal.
    Daniel W: Therefore you knew the outcome.
    Daniel W: That is a material advantage.
    Daniel W: Therefore the bet is void.
    Daniel W: Is there anything else I can help you with today?
    Goran: ok i place SS on every forum on net
    Goran: you not fair
    Goran: i read tat before
    Goran: now a know
    Goran: you not fair
    Daniel W: Is there anything else I can help you with today?
    Goran: no you stole my money
    Daniel W: This is not true.
    Daniel W: The bet has been voided correctly.
    Daniel W: Is there anything else I can help you with today?
    Goran: corretly for you
    Goran: not for me
    Daniel W: I have explained the situation.
    Goran: why then online bet
    Daniel W: If you wish to take this further you can email us.
    Goran: how i can bet on goal before
    Daniel W: Our e-mail address is support@customerservices365.com.
    Goran: i know
    Goran: but how i can bet after goal
    Goran: you block
    Goran: bet before goal
    Goran: if you want take my money ok but dont tel me
    Goran: that i can bet after goal
    Goran: i watch match
    Goran: on art sport
    Daniel W: This is not the issues.
    Goran: and i know that i place bet
    Daniel W: The fact is the bet was placed after the goal.
    Goran: before goal
    Goran: and now you tel me that I place bet before
    Goran: fact is that you lose and not give me money
    Daniel W: You need to email us to take this issue further.
    Goran: and i only can cry
    Goran: what if I lose
    Daniel W: There is no other assistance I can offer.
    Daniel W: As stated in the rules, the bet would be voided regardless of whether it had won or lost.
    Daniel W: If the outcome of an event/market is known bet365 reserve the right to void the bet, win or lose."
    Daniel W: Is there anything else I can help you with today?
    Goran: no
    Goran:
    Daniel W: Thank you for contacting Live Chat. Please click on the ‘Close’ button to rate the service you have received and to request a transcript of this chat if required.
    Last edited by gorandvorana; 07-18-08 at 05:47 PM. Reason: SS

  2. #2
    bigboydan
    bigboydan's Avatar Become A Pro!
    Join Date: 08-10-05
    Posts: 55,430
    Betpoints: 1157

    First off, Welcome to the SBR forum sir

    The images aren't working at all for some reason.

    If you need some assistance with this matter, please feel free to fill out a complaint form. Once you do that we can inquire to them on your behalf to find out the story about your dispute.

    SBR Founder Join Date: 8/10/2005


  3. #3
    gorandvorana
    gorandvorana's Avatar Become A Pro!
    Join Date: 07-18-08
    Posts: 2

    I write complain form
    Tnx...

  4. #4
    cristianbet
    cristianbet's Avatar Become A Pro!
    Join Date: 11-18-06
    Posts: 109
    Betpoints: 54

    It's obvious you tried to burn em with a late bet

    you "took chance"?

    there's no way Bet365 will pay you such amount

  5. #5
    tomwakefield
    tomwakefield's Avatar Become A Pro!
    Join Date: 06-30-08
    Posts: 81

    Out of interest, do you make a habit of making screenshots of your winning bets, or were you aware that you might have trouble making it stick and you wanted some supporting evidence?

  6. #6
    HeeeHAWWWW
    HeeeHAWWWW's Avatar Become A Pro!
    Join Date: 06-13-08
    Posts: 5,003
    Betpoints: 71

    Quote Originally Posted by tomwakefield View Post
    Out of interest, do you make a habit of making screenshots of your winning bets, or were you aware that you might have trouble making it stick and you wanted some supporting evidence?
    That's bet history, you can get that any time. Having said that, I screenshot every bet (one key click with hoversnap), just in case.

    Pretty clear this is past-posting though imo.

  7. #7
    tomwakefield
    tomwakefield's Avatar Become A Pro!
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    Posts: 81

    Quote Originally Posted by HeeeHAWWWW View Post
    That's bet history, you can get that any time. Having said that, I screenshot every bet (one key click with hoversnap), just in case.

    Pretty clear this is past-posting though imo.
    But he took the screenshot when it was settled as a winner before it was voided, which was in a very limited timeframe, as five minutes later he got the void snapshot. Why take a snapshot of a winning bet if you don't think there's anything wrong with it?

    Its a different matter screenshotting a bet when you place it - something which I do when I remember, but haven't made it part of my routine yet.

    Maybe I'm just cynical.

  8. #8
    HeeeHAWWWW
    HeeeHAWWWW's Avatar Become A Pro!
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    Quote Originally Posted by tomwakefield View Post
    But he took the screenshot when it was settled as a winner before it was voided, which was in a very limited timeframe, as five minutes later he got the void snapshot. Why take a snapshot of a winning bet if you don't think there's anything wrong with it?

    I think bet365 immediate bet confirmation after placing doesn't show enough bet details for proof, so if (like me) you're in the habit of screenshotting everything you have to go to bet history to get it.

  9. #9
    Teddy_KGB
    Teddy_KGB's Avatar Become A Pro!
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    So strange, you bet your 500 EUR (which is the maximum limit, it's another strange thing on a 10.00 odds on an unknown arabian match..... at the time when the goal was scored... very credible story. I can imagine you.. you were sitting at your computer on the whole match, at the 1st 3 goals they did not accept your late bet, but finally they accepted this bet.. Wish I saw your face when they credited your "winning" 4500 EUR, then voided it! And then you come to cry here.. LOL!

    Your lucky is that bet365 will not close your account with your money, but you would deserve it..

  10. #10
    Teddy_KGB
    Teddy_KGB's Avatar Become A Pro!
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    I forgot : I see you love to make screenshots... please make a screenshot about your previously bets, where you took next goals on arabian matches with high odds .. if you can provide it, then I will believe you! Because if you bet high odds with 500 EUR , you must be an arabian soccer expert

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