[SportsBettor123]

General Info
Chat start time Jan 4, 2011 2:04:54 PM EST
Chat end time Jan 4, 2011 2:49:41 PM EST
Duration (actual chatting time) 00:44:47
Operator Kathleen
Chat Transcript
info: Welcome to Sports Interaction chat! You are currently number 1 in the queue. Your wait time will be approximately 0 minute(s), 30 seconds. We will be with you shortly!
info: You are now chatting with 'Kathleen'
info: Your Issue ID for this chat is LTK152056863584X
Kathleen: Hi Michael, how may I help you?
you: Yes Ma'am, I am patiently waiting on my paperwork to be reviewed by your security department, so they can reactivate my account.
you: I am wondering why these actions have to be taken before my account can be reactivated.
you: As far as i am concerned reactivating an account is the same as a new customer creating a new account and these documents are not necessary to created an account.
you: The only time you all ask for these documents is in order to request a withdrawl, not to open an account.
Kathleen: This is requested by the Security Department and can be asked at any time, even to have an account re-opened. Also, the account can only be opened once all documents are reviewed. This can take up to 5 business days and you will be emailed once done so.
you: Please, understand that i am missing out on a lot of opportunites due to this process.
you: These games do not happen everyday
you: Is there anyway that I may speak with Joseph?
Kathleen: I understand but this is in the hands of the Security Department and can only be opened once they review all information. They are reviewed by them in order as they are received to make it fair for all clients.
you: I understand. Is there any way I may speak with Joseph with the Security Department?
Kathleen: Joseph is not in today but he would inform you of the same information however.
Kathleen: Rest assured, once all is verified you will be emailed.
you: I have no doubt that you all will get it done eventually. But, this does not make up for all the opportunites that I am missing out on do to this prolonged process.
you: May I speak with somebody in the Security Department?
you: Kathleen, are you still there?
Kathleen: There is no one in the Security Department at this time Michael. However, you may contact them at security@sportsinteracfion.com
you: I have to beg the differ. Someone is always available, and it appears to me that you are covering for your colleagues.
you: When will Joseph be back in ma'am?
Kathleen: Joseph will be back into the office again on Friday.
you: I have already contacted your security department via email, and they do not respond. All that i receive is an automated message saying that they received my email.
Kathleen: I do apologize for the delays here Michael. The Security Department have several documents to review on a daily basis and everything is time stamped as received to make it fair like stated for all of our clients.
you: Hmm, that is the final day of my waiting process. How convenient
you: Nowhere is it stated in the terms and conditions or in the rules that one must Register their documents in order to reactivate an account.
Kathleen: You requested to have the account closed and as per the terms and conditions, we may ask for documentation at any time Michael. Generally it can take up to 5 business days but sooner or longer and this all depends on the volume to be verified. I wish I could help you out here but everything needs to go through our Security team. I do apologize.
you: Can you please inform me under which number in the terms and conditions that this rule is stated?
Kathleen: We are licensed by the Kahnawake Gaming Commission and part of our License Agreement requires us to adhere to strict rules regarding customer security and identification. The Terms and Conditions, as well as the Rules, state that documentation is required for all accounts. The documents we request are only for age confirmation, address verification and confirmation that the payment source(s) used at Sports Interaction are in the owner's possession.
Once registered and certified, you will not have to send these documents again. The only time you may be asked for additional information is if a new address or payment source is used.
Rest assured that all information is processed securely, treated as strictly confidential and will not be made available to any third parties.

Kathleen: However, I will get the exact quote from the website. One moment.
you: That only clarifies what YOU just told me. It does not clarify that it is stated in the rules and regulations and in the terms and conditions.
Kathleen: I am checking for you to read on the website Michael.
you: That is what i asked Kathleen.
you: I have been through these rules and regulations and terms and conditions numerous times, and nowhere does it state what you are implying, ma'am.
you: The only way to fix this problem is for your Security Department to add this information at a future time. As of now the rule you are implying is not there.
Kathleen: Thank you for your patience. Please go to this link http://www.sportsinteraction.com/spo...ules/#Accounts and go under Security.
Kathleen: Furthermore, you will be emailed once all of the information is verified.
you: Please tell me why i can not access this page via your website.
you: Yes i can, i apologize.
Kathleen: You may log into your Sports Interaction account and under Help, go to Rules.
Kathleen: No problem.
you: I have already that ma'am and nowhere does it state the rules you are implying.
you: It only states that you may ask for proper identification to ensure the validity of any transaction conducted on the account.
you: My issue in no way relates to that statement.
you: For the record, i can not log into my SI account. This is the issue at hand.
Kathleen: The account is on hold until the documentation is reviewed. The Security team have the account on hold until the identification is verified.
you: Obviously ma'am, as i am not able to access my account.
you: NOWHERE in the rules and regulations or terms and conditions does it state that this process is necessary.
you: I have not made a fraudulent credit to the account in any way, so the security of my identity should not be taken into consideration when I'm simply just trying to reactivate my account.
Kathleen: It states that identification may be required. You asked for the account to be closed so we are taking precaution to have everything verified before it is re-opened.
you: Kathleen, you are paraphrasing.
Kathleen: I do understand where you are coming from but they make the decision and nothing will be done until all is verified. We can keep going in circles here but nothing can be done until they review the account.
you: It states that identification may be required to ensure the validity of any transaction conducted on their account.
you: Kathleen, it has come to my attention that you CAN NOT help me as you are oblivious to the rules, regulations, terms and contions. You were not helpful in ANY way.
you: Good day, Ma'am.

[Lint Pockets]

well moron instead of being a dick maybe you should let them do their job and review the documents. do you have any idea how busy a security department is on a daily basis? second of all maybe if you didn't want this hassle you should of never requested to have your account closed. finally, i have dealt with SI customer service numerous times and they have been nothing but helpful and professional to me.

[SportsBettor123]

In no way shape, form, or fashion was I being a dick. NOWHERE is it stated that this process is necessary to reactivate an account. I am trying to reopen the account with the same email address as before. Furthermore, if you are not willing to read the entire conversation, please do not give your ignorant opinions about my actions.

[Fishhead]

Quality shop with excellent customer service, good to hear.

[SportsBettor123]

SportsInteraction has resolved the issue and my account is now active. Kathleen went out of her way after the conversation was over to help me resolve the issue. Thanks a bunch!

[Fishhead]

sportsinteraction has resolved the issue and my account is now active. Kathleen went out of her way after the conversation was over to help me resolve the issue. Thanks a bunch!

Top shelf shop!

[OnlyMayo]

How is there deposits and payout options? I hear good things about them. Thinking about joining

[Lint Pockets]

SportsInteraction has resolved the issue and my account is now active. Kathleen went out of her way after the conversation was over to help me resolve the issue. Thanks a bunch!

she shouldn't of solved anything for an ignorant clown like you, she should of let your account sit there and rot.

[Thremp]

Document verification on the backend is simply an excuse to steal.

[tommygun]

You were such a bastard to the lady!

[mrfancy]

I'm currently waiting for a withdrawal on this site, been about two weeks and I sent in my scanned id's and info a while ago. They keep giving me a different answer everyday and are clearly lieing, how in the world is this book a b? it should be no better then a c-

[SportsBettor123]

The employees seem to blatantly lie to their customers on a regular basis. Yes, we as customers are aware of security issues, but this does not give them an excuse to treat their customers with this much disrespect. People try to explain to me how busy the security departments are at these books, and if you ACTUALLY read my conversation you will see that she stated NO ONE was available in the security department. The only member of the security department whom I've ever been in contact with, I was told would not be there until that Friday(this was on a Tuesday). For the security department to be "SO BUSY" and have "SO MUCH WORK TO DO", they sure do seem to take a lot of time off. To all of you who's only concern seems to be how much of a "bastard" or a "dick" I was. As I still disagree, you would come off as a "dick" if you were blatantly lied to yourself. Think about it before you give your useless opinions. MRFANCY, they will most likely give you your money eventually if all of your paperwork is correct, though they do love to prolong the process for unnecessary reasons of their own security.

[Legions36]

I'm currently waiting for a withdrawal on this site, been about two weeks and I sent in my scanned id's and info a while ago. They keep giving me a different answer everyday and are clearly lieing, how in the world is this book a b? it should be no better then a c-

You will get paid 100% for sure no sweat at all

[Legions36]

The employees seem to blatantly lie to their customers on a regular basis. Yes, we as customers are aware of security issues, but this does not give them an excuse to treat their customers with this much disrespect. People try to explain to me how busy the security departments are at these books, and if you ACTUALLY read my conversation you will see that she stated NO ONE was available in the security department. The only member of the security department whom I've ever been in contact with, I was told would not be there until that Friday(this was on a Tuesday). For the security department to be "SO BUSY" and have "SO MUCH WORK TO DO", they sure do seem to take a lot of time off. To all of you who's only concern seems to be how much of a "bastard" or a "dick" I was. As I still disagree, you would come off as a "dick" if you were blatantly lied to yourself. Think about it before you give your useless opinions. MRFANCY, they will most likely give you your money eventually if all of your paperwork is correct, though they do love to prolong the process for unnecessary reasons of their own security.

Wow everything got cleared up just like was said and your still acting like a fool to everyone, i mean come on whats your problem dude. They are a good outfit. Your just a person that isn't satisfied with anything and its cause customers like you that they give us other customers and attitude, everyone can thank guys like this why everyone else gets sh-it And just so you know the verification process will take up to 5days it did for me and probably everyone else, btw if you look at there rules page you will find this information there cleary. Well respond here and give me some ignorant response you scumbag. Also whats your concern who takes off for vacation or for what hours they work, please maybe you can schedule someone for your liking.

[mtneer1212]

I hear so many stories, good and bad about this group...... some love em, some hate em.

[mrfancy]

Glad to hear I'll get paid out. There just toying with me saying the documents are not clear and whatnot. So far I have sent bank statements, investment statements passport, drivers license, and utility bills. Sia then asked if I can include my lesase as proof that I've moved lol. I will definitely never play with Sia again they treated me more like a criminal then a customer and for that I am done with them. Besides whats the point of paying 10% juice now days? Stick with pinnacle or fivedimes, with those lines you can't go wrong nor will they play games with you.

[bettilimbroke999]

I do agree that SIAs "security department" needs to be working at the Pentagon rather than a fuking sportsbook. I played with SIA a year ago and received a payout (went through the whole ridiculous verification process even though my deposits had long since cleared), scanned ccs, bank statements, drivers license, picture of my gf, picture of my dog, picture of my neighbors dog with my dog, etc and finally got approved and got paid out (this is like a year ago).

Anyway I got back to playing with them a month ago and requested a payout but since I used a new cc I have to scan front/back and a registration form which is fine that's standard but they tell me it will take around 5 business days to review, Im like holy **** are you kidding me? Somehow at SIA it takes at least 5 business days to approve a scan of a cc (at bodog they'll receive the scan and approve it while you're on the phone) I mean whats the security dept at SIA going over the scan with a microscope or something?

[mrfancy]

Only 5 business days? Be lucky if its only that long, its been like ten business days and nothing, im hoping to get a reply from them within the next 2 business weeks where they can then say they need additional info, what a joke site

[bettilimbroke999]

Sent front/back scan on the 5th, here it is the 10th of course Im still "in line" to be reviewed

I also called SIA and asked if their security department was hiring, I'd like to be in charge of reviewing a front/back of a cc scan and take a minimum of 5 BUSINESS days (security dept has weekends off) to review scans that would take about 2 seconds for anyone at SIA to review.

SIA security department transcript from Jan 5th

Yea boss I got another fukin scan from another roosterlicker wanting a payout and I just dont think I've got it in me to review it THIS WEEK, I just did one last week and quite frankly Im just not ready to dive into another one just yet but hopefully next week, anyway tell him we get like millions of these a day and that even though the biggest sites review them in an hour or less we take 10 days bc we're just so fuckin swamped.

[bettilimbroke999]

Okay well as much as I've knocked SIAs security dept speed I have to give an update, they approved my front/back cc scan yesterday so it really only took 3 business days to process and then they instantly processed my withdrawal and said I can expect the check in 7-14 business days which is a long ******* time but normal by today's standards and I went the cheapo regular mail option for just $5 rather than spend $40 and get it in 2-3 business days. I wish they would do one express check withdrawal a month for a discount like they do the regular mail (2nd reg mail check each month is $25)

[AribaAriba]

they want you to blow out ur account thats y they keep delaying your pays. Just be discipline and dont bet for actions.

[bettilimbroke999]

True, but they did process it in a reasonable amount of time (3 business days) while needing additional documentation for a new cc. Bookmaker pulls this kinda shit every payout even when they dont need new documentation, youll get a withdrawal approved and they wont even take it out of your account for 3 or 4 days hoping youll dig into it, as soon as you do and get below your withdrawal amount youll get an email saying your withdrawal was cancelled bc not enough money in your account, **** Crookmaker.