The facts underlying your complaint are as follows:
The AGCC have investigated the fact that you are missing the Promotion bonus of £25 and have concluded that the reason for this is that all bonuses are intended for recreational gambers. (This is clearly stated in the Terms & Conditions). Professional players or players considered to be abusing the bonus system by any means may have bonuses revoked at the discretion of BetUK management
Unfortunately for you, you are flagged by Bet UK’s traders as being a non-recreational gambler, meaning the bonus was not granted by BetUK Management.
As you appear to be somewhat confused as to why you are classed as a non-recreational gambler, the AGCC investigated your account history. Doing this proved that you are what is known as a Tipster. Bet UK’s terms and conditions describe a tipster in the following way:
The exact term: 1.4.2 Tip Lines
Tipsters are people who publish their betting picks. Some do this for free in newspapers and others charge subscription fees for their service. The result of these tips is that, like arbing, large numbers of people place bets on a selection and we have to cut our price, meaning genuine customers do not get the best price.
Due to this Bet UK are more than within their rights to deny you the £25 bonus as it is stated within their terms and conditions which you have agreed to adhere to when playing on the site.
Having considered the entirety of the information which has been provided to us, both by you and by Bet UK, we are satisfied that the operator acted in accordance with its approved procedures in its handling of the situation. As such, we will not be taking any further action on your complaint.
Your rights as a complainant are set out in Regulation 341 of the Regulations and are clearly set out on the Commission website which may be accessed from the following link
http://www.gamblingcontrol.org/index.php?page=23 . If you wish to pursue your complaint further, the matter would first be considered by the Chief Executive Officer of the Commission and, if you are still not satisfied with his preliminary determination of the matter, you may request referral of your complaint to the Commission for a hearing under its Regulation 342. When deciding whether to pursue the matter further please also consider Regulation 343(2), which advises you of the possibility of your being required to pay part or all of the costs incurred by the Commission and Bet UKin this matter.
Kind Regards,
AGCC