I am from the UK. I requested my first withdrawal from Canbet to Moneybookers and they asked for my ID docs. I sent them the scanned docs but they replied:
Unfortunately we were unable to approve your documents as these are cropped. We need un-cropped copies of all your documents.
By un-cropped we mean that we need to see the full image of the documents even the empty paper on the sides. Any document that has been cropped will not be accepted. Also, please take a photo of yourself holding your Driver’s License or passport close to your face. Please ensure the photo and data are visible, otherwise we will not be able to verify your identity. We may request for you to resend the photo and this will delay your validation process. Also, send the passport or drivers license scanned copy in color.
Everything is perfectly normal as far as I know, no problems of any kind with them upto this email. Is this normal?! I mean I could even go to the trouble of doing a very good scan in colour again (the ones I sent them weren't so bad in the first place) but then "take a photo of yourself holding your ID close to your face"??? Is this guy having a laugh? I transact through a hundred sites online and have never been asked for something like this. Among sportsbooks, Pinny's Declaration Form is as far as it goes for me.
Anyone with experience with Canbet? What can I do? Its the principle of the matter really. Isn't this harassment of us sports betting players (and online consumers in general)?
Thanks for any help.