I made several deposits totaling approximately $10,000 on Win4Real.com. It was mostly up and down and then I won a couple large parlays and sports bets. My luck continued to run well and did very good in the casino. I managed to pump my balance up to almost $90,000. A few days later I tried logging into my account and it had been disabled. When I contacted support they could offer no explanation. Emails were not returned and I was basically accused of cheating several times but offered no other explanation as to why my account was closed and money seized.
This event took place approximately a year ago and ever since I have been searching for ways to get my money back. I knew there was little I could do from the US since these sites are based offshore. I just recently found SBR and am hoping somebody can help me. Below is a chat transcript between me and one of the Win4Real.com REPS as of yesterday:
Please wait for a site operator to respond.
You are now chatting with 'Robyn Black '
Your Issue ID for this chat is LTK164027921048X
Robyn Black : Hi!
Robyn Black : Let me assist you
Me: Oh
Me: Hello
Me: My account was disabled and I had a large balance in there and was given no explaination
Me: as to why
Robyn Black : ok
Robyn Black : May I please have your account number (player ID) and password?
Me: XXXXXXXXX
Me: XXXXXXXXX
Robyn Black : thank you
Robyn Black : please hold
Robyn Black : I do not see any comment in the account
Me: so why is it locked?
Robyn Black : it doesn't say
Robyn Black : a supervisor will be here in the next 4 hours
Robyn Black : he will be able to assist you since there are no comments
Robyn Black : could you contact us later
Me: No there was a very large amount of money in the account and this is just unacceptable
Me: this is not a way to treat a customer and I will be sure to go complain to a sportsbook watchdog website
Robyn Black : I see none
Robyn Black : that's why I ask you to contact a supervisor
Me: This chat conversation is being recorded for verification and security purposes.
Me: My balance is zero?
Me: Well look at my history, you will see where you confiscated my winnings without merit or explanation!
Me: Unless you have already covered this up.
Me: I want my transactions emailed to me right now!
Robyn Black : I told you what you can do
Robyn Black : to get further assistance
Me: I'm not waiting 4 hours
Robyn Black : I do not have access to certain things
Me: You dont have access to my transaction history?
Robyn Black : ok
Me: How can you not have access to something as simple as transaction history?
Me: Just so I am understanding you clearly, you are unable to pull up my transaction history?
Robyn Black : not when the account is inactive
Me: haha ok.
Me: You have a nice night.
Stay far away from this website they are a bunch of no good crooks. Win to much and you wont get paid.