I have not used their book in years since their lines suck and their payouts have been way slow in the past. Anyways I entered the sbr poker tourney and needed my account number. I could not remember my ALL IMPORTANT ACCOUNT NUMBER I spent an hour yesterday speaking with Betshitty customer service over 2 phone calls trying to get them to give me my account number. After the first call they could not locate my account number so I tried to register for a new account. Their site said I could not open a new account since there was a similiar one on file. I called them back and once again asked for my account number. They could not locate my account. The amazing thing is I have not moved in 18years and my phone number has been the same since 1994
Since SBR poker requires your account number before the tourney starts I PM'd Sam and notified him of my problem.
I played the tournament came in 3rd and won $60. At that point I called Betshitty back and bitched enough until I got a manager on the phone. For whatever reason she found my account and gave me the number. I PM'd Sam with the number late last night. Lou tells me today that do to the rules I will not receive my prize. I understand the rules but this a freaking freeroll.
I would think that given the PM trail and that I was trying to get my account number but Betshitty was unable to locate it that an exception would be made.
Thanks for the understanding and excellent service. Hey Lou - Since you were of no help to me hopefully you will use the $60 to buy a gift for a needy child.