1. #1
    thadchr
    thadchr's Avatar Become A Pro!
    Join Date: 11-18-08
    Posts: 1,335
    Betpoints: 3577

    I'm about to quit using BetJam for good if they dont quit pretending to have livechat

    Seriously... I don't think I've been able to access a representative one single time in the 3 years I've had an account there. Yes, I know their are phones, but if I'm forced to talk with incompetence, I'd at least like a written record of it. All I want to do is send them money. I suppose they can't care too much about one lost customer, but I'd expect better from an A book. And that's not even to mention the auto-reply e-mails I get when I send any question whatsoever... none of which ever address the question(s) I'd asked. By no means should it cause me this much stress.



    Sorry for the rant guys.

  2. #2
    CollegePro
    CollegePro's Avatar Become A Pro!
    Join Date: 02-23-09
    Posts: 4,006

    it works all the time for me

  3. #3
    Carseller4
    Carseller4's Avatar SBR PRO
    Join Date: 10-22-09
    Posts: 19,627
    Betpoints: 4817

    My experiences with Betjam live chat are along the same lines.

    Absolutely terrible.

  4. #4
    ZetaPsi808
    July 2011 Poster of the Month
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    Join Date: 09-18-08
    Posts: 12,119
    Betpoints: 1982

    I just call them. there is always a live person to pick up

  5. #5
    thechaoz
    2019 SBRs Toughest Poster
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    Join Date: 10-23-09
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    Great baseball lines, absolutely terrible and slow live chat. Don't even bother, just go online or call

  6. #6
    craigpb
    craigpb's Avatar SBR PRO
    Join Date: 06-19-08
    Posts: 657
    Betpoints: 7682

    Best to just call or email to get the best answer.

  7. #7
    sq764
    sq764's Avatar Become A Pro!
    Join Date: 04-17-07
    Posts: 1,026

    Quote Originally Posted by thadchr View Post
    Seriously... I don't think I've been able to access a representative one single time in the 3 years I've had an account there. Yes, I know their are phones, but if I'm forced to talk with incompetence, I'd at least like a written record of it. All I want to do is send them money. I suppose they can't care too much about one lost customer, but I'd expect better from an A book. And that's not even to mention the auto-reply e-mails I get when I send any question whatsoever... none of which ever address the question(s) I'd asked. By no means should it cause me this much stress.



    Sorry for the rant guys.
    i got live chat once in about 50 tries, no lie

  8. #8
    Smoke
    Smoke's Avatar Become A Pro!
    Join Date: 10-09-09
    Posts: 48,111
    Betpoints: 1510

    Their customer service is horrible

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