1. #1
    lecubs28
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    BetMania holding funds hostage?

    Just a heads up -- I deposited $1000 to this book and took a $500 free play bonus. After placing maybe 3 or 4 wagers, my limits were cut in half. At that point I just wanted to withdraw my balance - I'd rather use the money to play at other books with bigger limits.

    As I had not used any of my $500 free play (which is still in my account) I requested that the bonus be canceled and my balance paid out, minus the free play. I was told that even though I hadn't used the bonus, I had still agreed to take the bonus, so I must use it and complete the rollover.

    Of course, the rollover remains the same, despite my decreased limits.

    I filed an SBR complaint and Lou sided with the book - even though I haven't used the bonus, I must complete the rollover.

    I see this as my money being held hostage. The book clearly does not want my action, as they see me as a winning player. Why not just send me my money then? If they believe I am placing profitable wagers, why do they force me to keep betting to complete the rollover?

    I'm disappointed with the book's decision to hold my money -- going to take a long time to complete the rollover with such tiny limits. Also disappointed because it doesn't seem like SBR fought very hard for me here.

  2. #2
    GigaOuts
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    SGB Global is worse, you can not even keep track of the rollover. It is pretty much never ending rollover. Say good bye to your $$$ if you deposit into SGB Global. Those scum at SGB Global are desperate too, they will call you soon as they have your phone #, try to con you to deposit the maximum that you can afford, don't fall for it.
    Last edited by GigaOuts; 11-27-12 at 04:05 PM.

  3. #3
    SBR Lou
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    Quote Originally Posted by lecubs28 View Post
    I filed an SBR complaint and Lou sided with the book
    Are we thinking of the same complaint - Can you kindly paste where a decision was rendered? Correspondence with you as recent as three days ago indicated the dispute was still open. I'm a little surprised by your comments as you're someone I've personally helped in the past as well ... but I do recognize that you may simply be following the play-book of others in attempting to use the forum as a perceived shortcut to getting what you want. Can't say I blame you there at all, maybe a bit surprised though?

    The dispute is indeed still open, my apologies if my correspondence with you led you to conclude otherwise - thank you for sharing your feedback. In the interest of transparency I will log updates in this thread if you authorize me to do so?

  4. #4
    Halifax
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    Quote Originally Posted by GigaOuts View Post
    SGB Global is worse, you can not even keep track of the rollover. It is pretty much never ending rollover. Say good bye to your $$$ if you deposit into SGB Global. Those scum at SGB Global are desperate too, they will call you soon as they have your phone #, try to con you to deposit the maximum that you can afford, don't fall for it.
    Bullshit.

  5. #5
    Triumph
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    I thought you had a real complaint like a no pay or slow pay, most books will hold you to the roll over if it was stated at the begining. They will pay if you win.

  6. #6
    Hankwins
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    do people actually deposit $1000 and wanna bet $500 a game?

  7. #7
    denn333
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    Yes, i deposited 900 and bet 500 per game quite often.

  8. #8
    lecubs28
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    Quote Originally Posted by SBR Lou View Post
    Are we thinking of the same complaint - Can you kindly paste where a decision was rendered? Correspondence with you as recent as three days ago indicated the dispute was still open.
    Lou, thanks for your reply.

    At no point did you say that a final decision had been reached. I had assumed that any progress had stalled though, since the complaint was made on November 4th, and the tone of the emails I had received prior to posting this conveyed to me that nothing was going to change. I must have misunderstood.

    I'm a little surprised by your comments as you're someone I've personally helped in the past as well ... but I do recognize that you may simply be following the play-book of others in attempting to use the forum as a perceived shortcut to getting what you want. Can't say I blame you there at all, maybe a bit surprised though?
    Which comments are you surprised by? Indeed you have helped me greatly in the past, and I do appreciate it. I was surprised by how this case was handled. I got the sense that SBR was not working as hard on this case, based on the time it has taken and the departure from SBR's typical MO (if a player is limited, bonus should be pro-rated and player allowed to cashout). This seemed like a very simple case to me, so yes, I stand by the fact that I'm disappointed that my funds have been frozen for the past three weeks. SBR plays an important role as a sportsbook watchdog, and I'd have liked to see greater advocacy here.

    My intention in posting this is to raise awareness of what BetMania is doing. I disagree with the way they've handled this, I told them that, and they stuck with their decision. Players should be aware of this -- if I had known, I wouldn't have taken a bonus on sign up. Not using this as leverage to get what I want -- the conversation I had with a supervisor today made it pretty clear that they're going to hold their ground.

  9. #9
    SBR Lou
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    Hi lecubs,

    Thanks for your post. Your limits are not small in relation to your balance, which is what BetMania has illustrated to this point. I can understand thinking they may not be worth your time; but sometimes books don't take the easiest route in getting a player they consider undesirable out of their hair.

    Hopefully I'll have a more concrete update after speaking with mgt again.

  10. #10
    mtneer1212
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    If his limits were cut in half then his bonus and rollover should be cut in half. Seems like a fair resolution.

  11. #11
    dark star
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    All things being equal this is a good book

  12. #12
    FreeFall
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    I had a positive stay at BetMania and yes they did limit and tell me to leave.

    What were your initial limits? I thought they were a 250 limit kind of book. Did they slash them to 25?

    From the past Lou/SBR normally gets the book to lift the limits to help you clear your rollover. What are your current limits?

  13. #13
    TryingMyBest
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    They just took away my free half point for being "non recreational". I bet $100/game on average

  14. #14
    BranchDavidian
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    Quote Originally Posted by TryingMyBest View Post
    They just took away my free half point for being "non recreational". I bet $100/game on average
    Ahhh yes. The old "non-recreational" vs "pro" ripoff. What we have here is books using a non-defined term to take away what they advertise to draw customers in. A term has been defined to describe this behavior --- bait and switch! I wonder how BetMania distinguishes between these $100 "pro" bets of yours, and the $100 bets of the majority of their other customers that bet on the exact same team with the exact same odds? I believe the payout for you is the same as for their "recreational" players. It just drives me crazy that books publish offers ( odds ) to the public, but then want to punish some players for taking one of the numbers that the book offered. If a book doesn't want their customers to take what they offer, they shouldn't be offering.

  15. #15
    TryingMyBest
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    Talked to a manager and got him to turn it back on. Still only had one instance where the BP group didn't do the right thing

  16. #16
    bubba
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    sounds like book is being unreasonable here.

    Player is willing to forfeit the bonus and just wants his money. Player doesnt want to play at book with these reduced limits and HAS NOT EVEN USED THE FREEPLAY. If they dont want his action, it seems like a good time for them to part ways and lowering limits scream we dont want your action.

  17. #17
    lecubs28
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    UPDATES:

    Teaser limits are $25
    They have taken away my free half point -- only for recreational players

    Rollover requirements still being enforced.

    This is straight up scambook behavior.

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