[mdemps9190]

Just asked about consolation parlays. Between her saying one moment please and her typing again it took a solid 30 minutes.

me : what are consolation parlays?
Karen : Welcome to our live chat service.
Karen : How may I help you today?
Karen : One moment please.
me: .......
me : what are consolation parlays
Karen : I will be right with you.
Karen : You can contact our wagering department at 1-866-778-9157
Karen : Thy will explain what it is.
me: i don't want to call
me: why do you guys never have the answer
me: can you have one of them email me the response?
Karen : May I have your email address?
me: EDITED
Karen : I'm sorry for the delay. I'll be right with you.
me: what?
me: are they going to email me?
Karen : Probably tomorrow.
Karen : Sir
Karen : you can go to our website www.youwager.com
Karen : you can see all the explanation on that.
me: i looked on the website
me: do you have a direct link
me: because i couldn't find it
Karen : You can look under Teasers
me: yeah, not there
me: i'll just wait for an email
me: i just don't know why you guys can't answer any questions I have. This isn't even the first time
Karen : Thank you for waiting. I'll be with you in just a moment.
Karen : Let me find that out.
Karen : One moment please.
me: wow
me: this is retarded
Karen : I'm sorry for the delay. I'll be right with you.
Karen : Thank you for waiting. I'll be with you in just a moment.


UNBELIEVABLE

[gavin]

did anyone get their magazine they send out every fall? came today

[peeiempee]

She doesn't know what it is. My experience with YouWager was positive. Deposited 1000 got it to 5000, asked for a withdrawal and it came within 4 business days. No hassle, good lines. Definately recommend

[mrd694]

youwager is top notch your just being an ignorant prick. all you had to do was google that and not treat the cs rep like shit. what you worried about your $10 bet? the only thing i worry about is if a book will pay me

[Dark Horse]

She told you right away how to get the answer. But you didn't care enough to find out. Then, because you treated her like sh*t, she let you wait forever. Big deal.

If I were you I would be careful ordering food. With the way you, apparently, treat people with simple jobs, you could have a nice chunk of saliva added to your order.

[mrd694]

She told you right away how to get the answer. But you didn't care enough to find out. Then, because you treated her like sh*t, she let you wait forever. Big deal.

If I were you I would be careful ordering food. With the way you, apparently, treat people with simple jobs, you could have a nice chunk of saliva added to your order.

I have seen a coupe of these threads pop up lately about people complaining about bad service on some dumb questions. It's always at books that pay no problem and with times like these we should not take that for granted

[edineireb]

Its nice if you have a friendly CS but the most important is play with a book who pays.

Take the example of Heroes,Bet911 the CS was great but they don't pay, Youwager is a top book but like some others top book nothing is 100% perfect

[big joe 1212]

an "awful" experience would be not getting paid, slow payed, or getting ripped off.

this does not fit the bill!

[mdemps9190]

This is all true. I was irritated and generally am pretty polite, the only thing that I've noticed is that youwager specifically doesn't seem to hire very good english speaking CS reps. It was more the fact that she wasn't even forming complete sentences or anything. They are a solid book, it was just an awful CS experience. I got an email this morning and that worked out fine.

[Boscoe]

She doesn't know what it is. My experience with YouWager was positive. Deposited 1000 got it to 5000, asked for a withdrawal and it came within 4 business days. No hassle, good lines. Definately recommend

peeimpee.... what was your withdrawal method?

[Extra Innings]

[sundin4prez]

yes there live chat sucks and they cold call like mother fukers but other then that they seem to be pretty good

[C.S.]

Here is the info you were looking for.
http://www.youwager.com/help/sportsbook-close-parlay

As for the English... finding clerks with very good spoken is tough enough... good written English is even harder.

[mathdotcom]

Customer service is shoddy, there is no doubt about that, but everything else about jazette books are A+

[C.S.]

mathdotcom,
don't know if you were just joking but there is no (and never was) jazette connection

[Climate]

This is all true. I was irritated and generally am pretty polite, the only thing that I've noticed is that youwager specifically doesn't seem to hire very good english speaking CS reps.
.It was more the fact that she wasn't even forming complete sentences or anything. They are a solid book, it was just an awful CS experience. I got an email this morning and that worked out fine.

Ok, so you're an inconsiderate, prejudiced, ignorant prick. Take time to understand that English is not their first language, CS reps don't usually understand gambling in detail, and they are better off not explaining it because guys like you will try to get them fired if they miss anything when they explain it to you. You're not going to find Becky-Sue from Wisconsin answering phones in Costa Rica.

There is a good chance they are supporting other family members with this job. She doesn't want to lose this job, because her family may have trouble eating, and she may not want to sell her vagina to support her family.

I lived with a family of Central-Americans years back in El Salvador. Think it through, everyone's not as privileged as you are.

[mdemps9190]

I just think that english speaking players are probably the majority at these books, thus they should have people who can work well with them. Don't try and bullshit me and say that Costa Rica isn't full of people who speak english. Either way I agree i was a bit of a douche, but that doesn't take away from their terrible customer service. Stop trying to act all righteous anyways, you're on a freaking gamblers forum and you don't know anything about this CS rep.

[PureGuava]

i don't think it's going to be a good book

[tommygun]

i totally agree with you mdemps9190, crappy customer service is very irritating, if they are going to work there and on customer service answering phones/emails/live chat at least learn the shit!

[Extra Innings]

I no longer call BetJamaica or go on LiveChat with them ... customer service counts Men

[Climate]

I just think that english speaking players are probably the majority at these books, thus they should have people who can work well with them. Don't try and bullshit me and say that Costa Rica isn't full of people who speak english. Either way I agree i was a bit of a douche, but that doesn't take away from their terrible customer service. Stop trying to act all righteous anyways, you're on a freaking gamblers forum and you don't know anything about this CS rep.

Honestly speaking, everyone is a douche at one time or another, me included. Secondly, I understand your frustration because I go through the same thing, and it is frustrating when you can't communicate with the rep, and everything you say they hear different. The books should get someone, at least in charge who can grab the phone and straighten things out in clear English. But hiring people a little cheaper makes those nice bonuses possible too.

It's just a problem that requires understanding on everyone's part. I know I got a little righteous, but that's because I am righteous. No apologies for that.

[Mudcat]

I have had very good experiences with YouWager.

[mdemps9190]

They are a good book, only the CS was rough for me. I honestly think that their betting platform is GREAT though.

[tommygun]

Have no problems at Betfair, fast, effective and are actually English!

[robertg]

I've always managed to get really good service on live chat. But sometimes there are some delays that can be attributed to the language barrier. Very good book though. my personal favorite.

[GGZOLA]

they are strange; I scalped the shit out of them a over a year ago when they had really weird lines. Accused me of being in a new jersey syndicate? Thankful to get all $$ out safe, good-bye.

[NYER5680]

Youwager not bad speak with Montana he has always been good to me.

[dark star]

The only problem I've had with Youwager was the excessive phone calls

[brxbmbers42]

I got a buddy who is a much bigger player than me that played at youwager for a couple months. Somehow they got my phone number and used to call me at all hrs of the night trying to get me to sign up. Really pissed me off. Anyways my buddy took a 4000 dollar bank withdrawal from them. And they gave him two 4000 dollar bank wires by accident. He never played with them again afrid that anything he deposited would be taken to make up mistake.

[robertg]

I got a buddy who is a much bigger player than me that played at youwager for a couple months. Somehow they got my phone number and used to call me at all hrs of the night trying to get me to sign up. Really pissed me off. Anyways my buddy took a 4000 dollar bank withdrawal from them. And they gave him two 4000 dollar bank wires by accident. He never played with them again afrid that anything he deposited would be taken to make up mistake.

That makes "your buddy," a THIEF!

[tommygun]

I got a buddy who is a much bigger player than me that played at youwager for a couple months. Somehow they got my phone number and used to call me at all hrs of the night trying to get me to sign up. Really pissed me off. Anyways my buddy took a 4000 dollar bank withdrawal from them. And they gave him two 4000 dollar bank wires by accident. He never played with them again afrid that anything he deposited would be taken to make up mistake.

Haha hell yeah!

[HedgeHog]

[quote=mathdotcom;5675731]Customer service is shoddy, there is no doubt about that, but everything else about jazette books are A+[/quote]

Thread is about YouWager, not the shit brand known as Sportsbook.com. And you think they're A+???

[acarmelo1]

Paris is Burning all night long

[HedgeHog]

Just asked about consolation parlays. Between her saying one moment please and her typing again it took a solid 30 minutes.

me : what are consolation parlays?
Karen : Welcome to our live chat service.
Karen : How may I help you today?
Karen : One moment please.
me: .......
me : what are consolation parlays
Karen : I will be right with you.
Karen : You can contact our wagering department at 1-866-778-9157
Karen : Thy will explain what it is.
me: i don't want to call
me: why do you guys never have the answer
me: can you have one of them email me the response?
Karen : May I have your email address?
me: EDITED
Karen : I'm sorry for the delay. I'll be right with you.
me: what?
me: are they going to email me?
Karen : Probably tomorrow.
Karen : Sir
Karen : you can go to our website www.youwager.com
Karen : you can see all the explanation on that.
me: i looked on the website
me: do you have a direct link
me: because i couldn't find it
Karen : You can look under Teasers
me: yeah, not there
me: i'll just wait for an email
me: i just don't know why you guys can't answer any questions I have. This isn't even the first time
Karen : Thank you for waiting. I'll be with you in just a moment.
Karen : Let me find that out.
Karen : One moment please.
me: wow
me: this is retarded
Karen : I'm sorry for the delay. I'll be right with you.
Karen : Thank you for waiting. I'll be with you in just a moment.


UNBELIEVABLE

I think Karen deserves a raise, given the pricks she has to deal with on a daily basis.

[Boscoe]

I think Karen deserves a raise, given the pricks she has to deal with on a daily basis.

lol... being in customer service is bad enough, but dealing with nothing but degenerates? no thanks.