[SomePlayer]

I registered on Unibet 23 June 2010.
I'm very good skill games player.
I played skill games on Unibet.com, and won some money.
I have to withdraw three times: 40 euro, 540 euro, and 650 euro and every time
I received that money on my e-wallet on Web$. It tooks about several hours
to receive money.
But next time, when I tried to withdraw about 500 euro another thing happens.
Unibet requested my passport, driver license and so on. I've send it to them, than they
requested printscreen of my e-wallet page, I've send it to.
After that my account was blocked.

I wrote a lot of letters to Unibet support but they didn't answer.
Finally, I tried to talk with support in their "Live chat" and here is list of that chat:

Welcome to Unibet (English), Laura will be right with you.
Laura
Welcome to Unibet! How may i help you?
SomePlayer
Hi
SomePlayer
my account was blocked and I can not play skill games now
Laura
username please?
SomePlayer
PlayMaker2010
SomePlayer
tell wat's going on
Laura
it seems you account is blocked permanently and the funds will not be paid out
SomePlayer
what?
SomePlayer
how it can be?
Laura
this is security department decision and cannot be changed
SomePlayer
but why?
SomePlayer
what I have done wrong?
Laura
It seems that you have broken the unibet rules Sir
SomePlayer
tell me the rule, that I have broken, please
Laura
one moment please
Laura
unibet does not need to explain its decisions.
SomePlayer
will you tell me the rule, that I have broken?
Laura
2.3Unibet reserves the right, at its own discretion, at all times, to:
Decline to open a Unibet Account and/or to close an existing Unibet Account, without any explanation whatsoever;
Laura
I am sorry Sir, we do not have to explain it further.I am sorry
SomePlayer
But you should understand well, that it's just simple stealing.
SomePlayer
I have wone that money fair.
Laura
No. we have all rights to do this and we do not break any laws.
Laura
You accepted the UNIBET rules when you registered and you have failed to follow them
SomePlayer
you can close account, but you can not refuse withdraw of my money
SomePlayer
it's more than 1000 euro
Laura
2.3Unibet reserves the right, at its own discretion, at all times, to:
Decline to open a Unibet Account and/or to close an existing Unibet Account, without any explanation whatsoever;
Decline to accept deposits without any explanation whatsoever;
Suspend and/or cancel the participation of an Account Holder in promotional activities, competitions or other services, whenever Unibet is of the opinion that there are legitimate concerns that a Unibet Account is, has been or may be used for illegal, fraudulent or dishonest practices.
Request documents to verify the identity, the authorisation to use a specific Card and/or other facts provided by the Account Holder, before expediting deposits and/or withdrawals;
Transfer and/or license, without prior notice, data regarding an Account Holder to any other legal entity, in any country, ultimately managed and controlled by the Unibet Group Plc., subject to Unibet guaranteeing that the said data at all times is transferred and managed in accordance with applicable laws, data protection acts and/or similar.
Transfer and/or license, without prior notice, the rights and the liabilities regarding an Account Holder to any other legal entity, in any country, ultimately managed and controlled by Unibet Group Plc., subject to Unibet guaranteeing the liabilities being honoured.
Hold and manage funds belonging to Account Holders in accordance with generally accepted guidelines for cash management regarding such funds; this may include a Financial Institution and/or a Payment Solution Provider being entrusted to hold funds in the name of and/or for the benefit of Account Holders;
Forfeit and/or confiscate funds available on a Unibet Account and/or refuse to honour a claim, in the event that, directly or indirectly, the Unibet Rules have been violated and/or other unauthorised activities have occurred in connection with a betting event and/or the operation of a Unibet Account. This is subject to any of the said events being in connection with the Unibet Account and/or the claim in question.
Laura
Forfeit and/or confiscate funds available on a Unibet Account and/or refuse to honour a claim, in the event that, directly or indirectly, the Unibet Rules have been violated and/or other unauthorised activities have occurred in connection with a betting event and/or the operation of a Unibet Account. This is subject to any of the said events being in connection with the Unibet Account and/or the claim in question.
SomePlayer
so, as I can see you are not afraid of public discussion of that problem
Laura
We have done nothing wrong, so there is no reason to be afraid. if you wish to complain you may write to LGA
SomePlayer
so, it's your decision
Laura
13.6.2In the event of a dispute, it is advisable that the Account Holder lodges a complaint with Unibet's customer service. The parties should do their utmost to reach an amicable settlement within a reasonable time. The complainant may also lodge a complaint with the LGA.
Laura
ok
SomePlayer
it's just money stealing
Laura
may i help you with anything else please?
SomePlayer
no
Laura
i have introduced you with the respective rules
Laura
Thank you for contacting Unibet! Have a nice day!



-------------------------------end of chat

So, help me please to get my money.

[rki999]

Try the solve this problem via SBR Stuff.

[SomePlayer]

I'll try it.
But maybe someone knows some other ways to solve that?

[ararat2010]

call them - try to speak with necessary person - be gentle...

[Wolfman]

Would also approah it in that way.

[juanluis]

Stealers someplayer, fight and good luck.

[winM]

Try avoid them! They r low limits bookmaker!

[Utku]

Were you playing backgammon?

[Champi]

I hAve absiolutely same problem with ZedBet
Locked account and stealed funds without explanation.
But maybe Unibet are open to speak with SBR?

[lukahh]

zedbet? come on. 2good 2be true odds. obviously such shop is deposit only. maybe occasional withdrawal to lure more from you.

unibet is different story. they are regulated and in good standing. account closure is possible of:
- playing and winning against same player
- collusion with someone to win against other players.
- ip - breaches, double account etc.

if you did nothing of the above, call them and speak to management. write to regulator and complain via SBR.

[SomePlayer]

call them - try to speak with necessary person - be gentle...

could you tell me who is "necessary person" in my situation?

Were you playing backgammon?

no, just dicearena skill games


to lukahh: I know about the rules, and I 100% have no second account on Unibet.

[chachi]

Good luck ... they summarily closed / paid my account balance out a few years back when I won a few bets in a row and refused to enter into discussion as to why, CS was abysmal imo.

[SomePlayer]

chachi, I don't understand what is: "CS was abysmal imo".

[AimingHigh]

chachi, I don't understand what is: "CS was abysmal imo".

He means that the customer service was really, really bad. (cs = customer service; imo = in my opinion).

I've had a quick look at their website, and they seem like a really large outfit. They're part of a plc (public company). They're also eCogra approved, so it might be worth submitting a complaint there. Here's the link to get you started: http://ecogra.org/Disputes/PoliciesandProcedures.aspx

[SomePlayer]

Ok. I'll try it. Thanks.

[chachi]

Sorry ... too many acronyms

[lukahh]

to lukahh: I know about the rules, and I 100% have no second account on Unibet.

you will be fine then. ecogra and sbr complaint form should move things for you.
in case you speak with someone from management of unibet - explain you never worked in any collusion, keep it calm, inform them on complaint actions and politely request they look into your issue.

[venhitman]

what nationality are unibet? the ******* european union doesnot make anything to defend our rights as customers to these bookmakers and the bookmaker give money to most regulators to do nothing , something must be done, what games do you play? if i was good i would play only chess for money ha ha

[SomePlayer]

venhitman: I play in different kind of solitaire.
lukahh: I'll try to call them.

[Utku]

Telephone call is much more effective than e-mails. CS can easily ignore an email but at least they have to talk to you on the phone.

[Utku]

I guess what happens to you here is the same thing with good blackjack players in Las Vegas. When they see a long term winner, they kick him out.

[Mexes]

I never had any problems with unibet, but a few weeks ago after my last payout I received a sportsbook limit.
that sucks... but it is nothing new..

[Teddy_KGB]

Any updates? I asked on the live chat, and they said that the account holder has actually been informed.

[ararat2010]

Unibet is still within first bookies imo...

[SomePlayer]

Any updates? I asked on the live chat, and they said that the account holder has actually been informed.

Are you talking about me? There is still no letters from Unibet. Account is still blocked. And still no money.
I don't know what is "account holder has actually been informed".

I guess what happens to you here is the same thing with good blackjack players in Las Vegas. When they see a long term winner, they kick him out.

I can not understand that. Unibet receive a fixed percent from any bet in skill games. They are always in profit, and they pay to players not their own money.

[Utku]

But they prefer players with same skill level playing against each other instead of some pros pomping the money out of the server. Players with same skill level play more generate more rake.

[virtozo]

for a B+ rating Unibet is confiscating a lot of funds...something smells here...not good.

[DIF]

I'm not saying that "some player" has multiple accounts but it seems that they paired him / her in any way. I really hope you get your money SOME PLAYER. Its yours, not Unibet " You deserve your winnings.

Here is my story about Unibet;
Unibet is one of the easiest companies to beat the sports betting and they are slow to change the odds after the game market. They go on a heavy banging on this. When clients have won against them for some months, the customer becomes sharply limited at the games. The only thing you can do in that situation if you want to continue buying good odds, is opening new accounts (in other people's names) Unibet exploit this to the max, the caller also home to people and make sure you are you. This is a strategy by Unibet. Stealing money to customers who won big against them. They put themselves in win-win situations to the client. Losing the customer, everything is ok. If the customer wins a lot of money to start their strategy to try to link customers to the same IP address, etc.. The strategy is to block the accounts and steal their money. However, this is nothing new in the industry, but that such a large company Unibet should do this is just too damn. Then consider themselves suddenly other smaller players do the same. Unibet's behavior could have dire consequences for the entire sports betting industry and must be fought. For those who open an account with Unibet in just one name and with only one IP address, it is usually not a problem. The problems come when Unibet became suspicious of one's identity and to play in an efficient manner.

[virtozo]

I really dont understand this same IP rule, if me and my brother place bets using our home wireless network with same company it means that our money are 'eligible' for being confiscated?!? Why didnt unibet close accounts from same ip before any bets are placed and refund the balance...they wait maybe you loose, if not oops they 'discover' you share IP with some other account. I think the authorities have to come with a firm rule about shared IP. You share IP goodbye from the start, not wait and see.
Unibet should be downgraded quickly!!

[przecinek]

I don't understand why Unibet has been downgraded only to B and not to C at least, if they offer no explanation whatsoever.

Even BetUS always offers (albeit dogdy) anwsers and they are C-

[chachi]

yes virtozo - and if you both wager max allowable on same line, almost guaranteed they will presume you are trying to circumvent the limits

[horja1]

Any update on this? I am using Unibet and I am interested how this ended ...

[Ganesh]

Any update on this? I am using Unibet and I am interested how this ended ...

Me too.

[yobinad]

It's a shame that sportsbooks still do this kind of robberys to players and no one helps the players.
Lga or IBAS are allways on the sportsbooks side.
We can't do nothing against the books.
So, my advice is: Play on Betfair

[vercer]

yobinad ,maybe you also have advice about this?

http://video.sbrforum.com/video-1060...promotion.html