Originally Posted by
richzito
Hey all,
Just wanted to get some feedback on a situation I've encountered recently with BetPhoenix. My account was compromised back in January (by someone or someone(s) I know) and as a result I changed my password and, as an extra layer of security, asked my account representative in writing to disable everything but the sports betting function on my account. This request was acknowledged the same day and I tested it the next day and everything seemed to be in order, i.e., the casino would not permit my account to play.
Fast forward to a week ago, I check my account in the morning and find it's almost $900 lighter than it should be because of unauthorized use of my account IN THE CASINO. The people at BetPhoenix, who are normally really responsive and helpful, have yet to produce any response whatsoever, much less evidence that the casino self-ban was effectively lifted, and I've asked for my money back. And I've changed my password (again).
I was told I'd have resolution to this by July 20th at 5pm EDT, but that deadline has come and gone. I'm not inclined to just wave goodbye to ~ $900, especially when I had the foresight to institute the self-ban and Costa Rican gaming regulations recognize those self-exclusions as binding.
Any advice on how best to proceed? I know that we as online gamers are responsible for protecting the integrity of our accounts, but it seems like there was some negligence on Bet Phoenix's part as well for allowing any casino transactions to take place after the January self-exclusion.
Thanks in advance.
Best,
Rich