1. 06-29-10 12:06 PM #1
    logronio
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    bet365 stole my money

    Hello,

    I have made a registration on 28.05.2010 in Bet365.com
    There is a bonus there - 100 % up to 50 EUR. I have made a rollover requirement for the bonus, and I have made a withdraw for 719 EUR, I have receieved only 469 EUR. They required from ID verification, I have given them everything they want. I have received an email that I have met the rollover requirements for the bonus and they told me that I can withdraw my money, my deposit bonus is free to withdraw.

    So I have made a withdraw for 719 EUR on 08.06.2010.
    I received only 469 EUR, they stole me 250 EUR. I have contacted them and they told first that they withdraw my money by 2 parts. So when I recieved the first part of my money (469 EUR) I had to receive the second part for 250 EUR, they told me that there is no poblem and I will get my money. After 2 days I have contacted them again and they told me that they will not give me the second part - 250 EUR because of some rules, terms and conditions. this is a fraud.

    Please help me.
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  2. 06-29-10 01:42 PM #2
    Justin7
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    Fill out a complaint, we'll try to help you.
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  3. 06-29-10 02:53 PM #3
    playz
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    Did they require ID and proof of address? Or just ID?
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  4. 06-29-10 05:18 PM #4
    Toit
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    Quote Originally Posted by logronio View Post
    Hello,

    I had to receive the second part for 250 EUR, they told me that there is no poblem and I will get my money. After 2 days I have contacted them again and they told me that they will not give me the second part - 250 EUR because of some rules, terms and conditions. this is a fraud.

    Please help me.
    Did they specify what specific rule you broke?
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  5. 06-30-10 03:31 AM #5
    Ruifgalmeida
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    that is not normal could you tell more what method did you use deposit
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  6. 07-01-10 06:20 AM #6
    logronio
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    where do I have to make the complaint?
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  7. 07-01-10 06:27 AM #7
    logronio
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    They require from me only ID
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  8. 07-01-10 06:28 AM #8
    logronio
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    and I have received a 4 digit code on my address, so there is address verification too.
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  9. 07-01-10 12:56 PM #9
    lys3rg0
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    http://www.sportsbookreview.com/Spor...Complaint.aspx
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  10. 07-01-10 01:08 PM #10
    CoZalon
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    U sure u completed the turnover :P ?
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  11. 07-01-10 04:14 PM #11
    davidchong
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    bonus removed
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  12. 07-01-10 08:02 PM #12
    Toit
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    Quote Originally Posted by davidchong View Post
    bonus removed
    Bonus was only 50€ as far as I can see.
    Maybe bonus plus winnings?
    It would help if the topic-starter could be a bit more specific as to what rules Bet365 claims he has broken.

    A thread like this is shite without proper input from the person starting it.
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  13. 07-01-10 11:39 PM #13
    davidchong
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    they split your balance in two, one real money deposit and the other bonus money...
    broken rule> most problable is you move money from one wallet to another,. (sports to casino or poker(
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  14. 07-02-10 05:36 AM #14
    Ruifgalmeida
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    Quote Originally Posted by davidchong View Post
    most problable is you move money from one wallet to another,. (sports to casino or poker(
    no that is not a problem with them.
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  15. 07-02-10 05:17 PM #15
    jimbob03
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    thats funny ive never had problems with them
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