Just to give you a heads up. In November I made a couple of deposits and got a 100% match bonus. I lost that money. No big deal. Bonus was 160 dollars (round number)
This morning I deposited a total of 500 and got my balance up to 2400 playing multihand blackjack in their casino. I was told when trying move the money to the sportsbook I will not to be able to make a withdrawal because I have not met the rollover requirements in their casino. I need 6600 or so. Long story short, I played and rolled over 54,000 in their multi- hand black jack room that apparently did not qualify for their bonus. Their website claims the only thing that is excluded is multi hand poker. (I was later told that mulit hand poker is multi hand blackjack) How is the customer supposed to know this. Blackjack is BJ and poker is poker??
When told this I then went to play video poker and lost mostly everything I had. I was then told that did not qualify for their rollover bonus either. I can forward any emails if someone wants to see.
Their customer service was flat out terrible and they refused to transfer me to a manager when I asked because "there was no one there to talk to." I told them there were more than happy to take the bonus money that I had already lost out of my account.
I have played at almost every sportsbook and casino out there and they are most shady organization i have ever dealt with.
-Steve