[blix177]

So I was bored, and wanted to see would they say they deal duel lines. We can learn a lot from how to run a CS from Bodog. Making them say duel line, or customer profiling is like making a hostage negotiator say use the word "NO".

-What I gotten was a lot of question dodging.
-Logic changing
-Random checking (concept if I take long enough they might leave)
-Finger pointing. (They do it so we should do it too!)

BTW this whole process took over an hour. They really didn't want to deal with me.


20:47:17 System says, Connected to chat.bodog.com
20:47:17 System says, Session ID:
20:47:22 System says, Rowie R. has joined this session!
20:47:22 System says, Connected with Rowie R.
20:47:22 System says, Welcome to Bodog Customer Service, my name is Rowie R. How may I assist you today?
20:47:30 Blix says, Hi Rowie.
20:48:09 Rowie R. says, Hi Blix, How can I help you today?
20:48:22 Blix says, When I log into my account, I see different odds to lines offered compared to when I am not logged in
20:48:47 Rowie R. says, I can certainly help you out with that in just a moment. To start, can I please get your Bodog account number or your email address?
20:53:37 Rowie R. says, Thank you for that information.
20:53:43 Rowie R. says, Let me verify the answer to your inquiry, one moment please.
20:58:08 Rowie R. says, Please note that the odds are quoted in your Bodog Sportsbook in one of three formats: American (moneyline), fractional, or decimal. You can change how odds are displayed on the website, that is the reason why they differ.
20:58:35 Blix says, no that wasn't what I mean.
20:58:47 Blix says, 967
Chicago White Sox
Mark Buehrle (L)
-1½ (+145)
20:58:56 Blix says, that is the odds I see for my account
20:59:07 Blix says,
967

Chicago White Sox
Mark Buehrle (L)

-1½ (+140)
20:59:20 Blix says, that is the odds I see for before loggin into my account
20:59:40 Blix says, +1½ (-165) vs +1½ (-160)
21:01:13 Rowie R. says, Let me check that for you. One moment please.
Random Checking 1
21:09:48 Rowie R. says, I apologized for the long wait I am still checking the odds to lines for you, one moment please.
21:10:04 Blix says, np watching lost\
21:10:28 Rowie R. says, Thank you.
21:14:53 Rowie R. says, The reason why you are seeing different odds to lines offered in your Bodog account and when you are not logged in because we have updates and changes on every games.
21:15:45 Blix says, You update the games, shouldn't the odds be the same as before I login.
21:16:06 Blix says, I mean I login I see A odds, I log out I see B odds, I log back in I see A odds again
21:16:22 Blix says, Even right now I see different odds, and these are for finish games
21:16:40 Blix says, Detroit Tigers
Jeremy Bonderman (R)
+1½ (-215) my account odds
21:16:53 Blix says, before I login odds
21:16:55 Blix says, 971

Detroit Tigers
Jeremy Bonderman (R)

+1½ (-200)
21:17:00 Rowie R. says, Yes. It depends with the Book Managers discretion.
21:17:21 Blix says, what does that mean?
21:17:49 Blix says, bodog is my bookmaker
21:18:23 Rowie R. says, Please note that lines change constantly to accommodate all bets and it depends on the book managers' decisions.
21:19:12 Blix says, but don't you find it weird that it only changes when I login
21:19:21 Blix says, I mean this should be a bug
21:19:46 Blix says, I would like it fix, because the games I want to bet on, is getting jacked on the odds
21:20:03 Rowie R. says, No Blix. It is not a bug.
21:20:38 Blix says, tell my book manager I would like the same odds, as the ones before I login
21:22:18 Rowie R. says, Please be advised that the odds that are quoted at the time your bet is made and confirmed are the odds that will be used to settle your bet, regardless of any line changes after that time.
21:22:48 Rowie R. says, That means, any changes made by a book manager, it will not affect your bet.
21:23:37 Blix says, My English isn't too good, so you might not be understand what I am saying.
21:24:09 Blix says, Say I want to buy Indy Colts, I see the line for +3 (-110) before I login
21:24:26 Blix says, but when I login I see +3(-115)
21:24:38 Blix says, I log back out I see +3(110)
21:24:55 Blix says, so basically I have to put more money to win the same amount
21:25:06 Blix says, That isn't too fair right?
21:25:24 Blix says, Why does it keep changing when I login.
21:28:03 Rowie R. says, If you bet on Indy Colts,for example, with the line +3(-115), then you logged back in and see +3(110), you don't have to put more money to win the same amount because it will not affect the bet that you place.
21:28:46 Blix says, u got it reversed
Logic Changing

21:29:40 Blix says, I log in I see (-115) I log out I see (-110), So I will be laying 115 to win 100 when I am logged in, and 110 to win 100 when I am logged out.
21:30:08 Rowie R. says, Again, Blix, these changes and update are Book Managers decision to accommodate all bets.
21:30:58 Blix says, But how do you feel about it? I mean if you go to ** Donald, and everyone gets to buy a Big Mac for $4 dollars, and when it is your turn the cashier ask for $5 dollar.
21:32:11 Blix says, would you be able to ask the book manager to change me to everyone else odds?
21:32:27 Blix says, I mean I don't want to pay $5 dollar for a $4 dollar burger
21:32:53 Rowie R. says, Let me check one moment please.
Random Checking 2

21:39:09 Rowie R. says, I apologized for the long wait, I am still checking on the details about odds to lines so I can better assist you. one moment please.
21:39:37 Blix says, Take your time. Lost season finale is 2 hour long =)
21:43:14 Rowie R. says, Please be advised Blix that lines are changing constantly to accommodate both sides. This situation happens to all other sportsbook in Las Vegas or Mac au.
Finger pointing

21:43:54 Rowie R. says, Kindly consider as well that changing lines happens with all other sportsbook to balance the action for both sides.
21:45:15 Rowie R. says, From time to time you may want to check the lines for a specific game before it starts so you can determine which lines you would prefer to place your wager. I appreciate your patience and understanding on this.
21:45:21 Blix says, I never had this happen to me in Vegas.
21:45:38 Blix says, My friend buys colts for -110, I should get colts for -110
21:46:28 Blix says, So your saying all sports book does this?
21:47:41 Rowie R. says, Yes. All sportsbook changes lines in regards to your bet for -110, maybe your friend place a bet on that lines when it was available.
21:47:47 Blix says, And the lines are not changing, I login with firefox, and have chrome browser not logged in.
21:48:01 Blix says, I see both lines at the "sametime"
21:48:28 Blix says, changing requires a different set of time.
21:48:43 Blix says, I mean I have both browser on, and I see different lines.
21:52:44 Rowie R. says, Thank you so much for patiently waiting.
Stale again hoping I left
21:52:49 Rowie R. says, It is because the lines are not updated yet and your browser are maybe in a stale browser.

21:53:14 Blix says, No, I press refresh on both of them.
21:53:51 Blix says, So the browser are not stale.
21:56:54 Rowie R. says, I very much understand where you are coming from on this one. And I have already addressed your concerns in line to our procedures and to the best of my knowledge.
21:57:09 Rowie R. says, Would there be anything else aside from this that I may help you with?
21:57:56 Blix says, So your saying profiling players is part of company policy?
21:58:04 Blix says, I mean you could have just told me upfront.
21:58:17 Blix says, and I wouldn't spend an hour pulling teeth heh.
21:59:29 Blix says, And you ran off checking, when you knew the answer too.
21:59:33 Blix says, That wasn't too nice.
22:03:39 Rowie R. says, Please do understand that lines changing are part of sportsbooks and is based on the book managers' decision. They may take into consideration business decisions, resources available and any other information that affects the outcome of the game.
22:04:08 Blix says, Yes. I understand, it is part of business.
22:04:23 Blix says, But when I asked you one hour ago, with this problem, couldn't you have just toldme
22:05:14 Rowie R. says, Again, let me assure you that your wager will be settled according to the lines you placed your bet on. Would there be anything else aside from this that I can help you with?
22:06:03 Blix says, You sure like to dodge questions. Your company policy should address this.
22:06:08 Blix says, I guess that would be all.

[Mr Windy City]

scumbags. Bodog is a shit book, no idea why anyone would give them money.

[Majman]

They are a crap book. I've learned that too well.

[skrtelfan]

Yeah, that's been their M.O. for years. I tried something similar at least 5 years ago and they pulled that whole "lines are changing all the time" thing. Of course in Las Vegas trying to deal dual lines would yield a big fine from the gaming commission.

One way to prove they deal dual lines would be to log into your Bodog account with one browser, then view the public line set with another browser so that it hasn't saved your log in cookie, and shoot a video of it so it's obvious that the lines are being loaded simultaneously. I'd be interested in seeing how their CS responded to a video like that.

[Mr Windy City]

Bodog is a joe public book. If you like to play dogs Bodog is good for that. And that's about it.......Not saying you wont get paid from there because you will. BUT there is at least six different books that offer better lines and cheaper vig than Bodog.

[Hareeba!]

Bodog is a joe public book. If you like to play dogs Bodog is good for that. And that's about it.......Not saying you wont get paid from there because you will. BUT there is at least six different books that offer better lines and cheaper vig than Bodog.

Agree
probably pretty safe but just not a worthwhile book for serious punters

[bachngocduong]

bodog only good for some underdog game

[unusialsusp5]

they seem scared to post lines that stick or offer parlay betting on some games.(red line around them). i don't know what they're scared of. are they just trying to grind out another 1-2 pct profit off unsuspecting clientele. also post lines very late liked they're scared of someone beating them bad. if they would just cater to their customers they would get more volume and more profit.

[ouman101]

they seem scared to post lines that stick or offer parlay betting on some games.(red line around them). i don't know what they're scared of. are they just trying to grind out another 1-2 pct profit off unsuspecting clientele. also post lines very late liked they're scared of someone beating them bad. if they would just cater to their customers they would get more volume and more profit.

Yeah, I noticed the late lines and putting the red lines around certain games. I quit using them because they would post their lines so late sometimes, you could never get an early line that you thought was favorable. Plus, sometimes they do a thing where instead of adjusting a line a half point, the line just keeps costing more. Example: instead of -3 1/2 (-110) they'll just keep increasing the -3 line (-135). It got to the point sometimes where at most places you could buy the half point and it would be cheaper than what they were offering. I know I should have had a few books to pick off the lines I liked, but this was when I used my Bodog acct mostly for playing poker.

If Bodog wants to be a serious sportsbook then they need to change all of the above problems.

[HoulihansTX]

Total shit book.

Only bet dogs there, IMO. But with what you are dealing with, they probably profiled that you only bet dogs, and subsequently change odds.

I bet that chick Bodog Becky wont post in this thread.

[gman2114]

Lots to think about.

[Mr Windy City]

they seem scared to post lines that stick or offer parlay betting on some games.(red line around them). i don't know what they're scared of. are they just trying to grind out another 1-2 pct profit off unsuspecting clientele. also post lines very late liked they're scared of someone beating them bad. if they would just cater to their customers they would get more volume and more profit.

The red line you speak of means the game is CIRCLED. Which means, no teases or parlays with that line. Most normal books will do this if there is an injury and a player is out or weather is a factor in the total. BUT BODOG DOES THIS CONSTANTLY! Believe me they have great volume and plenty of profit as it's a major public book, it's just not a great book for serious players.

[katstale]

Too funny, I did try to get DogBecky to let me back on square lines--even for just a few weeks--she ignored me. You will cease to do this funny stuff once you are on HBP medication. lol

[Sshocker17]

Most of Bovada (former Bodog) has crappy lines.
I hate it, especially Hockey. Their juice is 30% total.
-115 (american odds) on both sides. wtf.

or maybe it's just how it is when i log on.

[BigDofBA]

Juice is usually always -115 there.

People say betting dogs is the way to go there but I disagree. Lines are still better elsewhere.

For example, there was a soccer game the other day I was betting on and Bodog had the team I wanted at +130. Pinnacle had the same team at +151.

Last night Jax was 13.5 everywhere except Bodog. While Bodog had them at +14 the juice was
-125. That's not really a deal considering you could buy half a point and pay the same if not less.

I used to check about 5 games to bet on there and when it actually took me to the screen to place my wager, like 4 of the lines would change. It would say, this line is no longer availble. I would have higher juice or the line would move half a Point. Total BS.

[Sshocker17]

Their standard juice varies from 10% to 15%. But most of NFL, NBA, NCAA are at standard 10% juice

Their line management can shift line and juice however they want.

but what i'm talking about is
yesterday, i was getting 10% standard juice for NHL.
-110 -110, -120 EVEN, -115 -105, etc

today, im getting 15% standard juice for NHL
-115 -115, -130 EVEN, -120 -110.

"C'mon MAN" what the hell is going on? yesterday was so awesome. stop teasing me with 10%, then changing it to 15% the next day.

[Sshocker17]

Okay, so I got an explanation on why those juice keep changing...


"

Thank you for contacting Bodog Customer Service.


We would like to thank you for contacting us today. Regarding your question, the standard juice for any sporting event is -110. When it comes to NHL games, the juice can vary based on the time the odds are posted as well as other factors. We offer an overnight line on all NHL games that use a 30 cent line and it will be reposted at 11:00am the following day.

Moneylines and Totals will use a 20 cent line when the daily line is updated. When two teams are evenly matched, this is when you will see the standard line.


Should you require further assistance, please do not hesitate to contact us."

[Sshocker17]

okay, i just confirmed.

their NHL lines moved from 15% standard juice down to 10% juice at 11AM EST.
kind of gay.
because i am pretty sure i've made some bets around 10:50am EST before.

[tommygun]

sounds very similar to what BET US were doing

[skrtelfan]

They always deny dealing dual lines and taking one sided action, and will tell you "lines are always moving" or similar BS.

[RickySteve]

It's not unethical and it amuses me that you squares get upset over it.

[prop]

duel lines are dual lines? I guess answer depends on what type of punter you are.

[815Sox]

Bodog is what it is.... a book that is well known, attracts the "public" (whatever that is) and has a reputation that you will get paid. They have bad lines often (exception being dogs in football) but their average customer doesn't care.

I prefer 5dimes, I keep a small amount of money in bodog so I have access to the dog lines when I want them. I don't bet large amounts, so its not a big deal for me to have a little bit of cash in that book.