I signed up to Canbet in March, taking advantage of the sign up bonus when joining. I have just tried to withdraw 2100 pounds and they claim I still have money to wager through.
However their wagering requirements are outragous and barely obtainable and I am not allowed to withdaw until it is completed.
The wagering requirements were 6 times the bonus of £25, so £150. For a wager to count you have to use their bonus money which they claim is the last £15 pound to be used in the account. So for example if I have £2100 pounds in my account I have to wager the whole amount in a single Wager or several wagers using the whole balance to count £25 towards the roller over requirement
Too add to this the amount gets released in £10 increments so as you can see towards the end I would be wagering my whole balance to achieve £15 or even £5 pounds towards the wagering requirement.
This is ridiculous, and suprised they can even legally do this.....they state it is in the terms and conditions?
I have sent them an email, they replied just stating I have £69 left to wager and I cannot withdraw anything until this is complete. Following that I have ask them to give me a realistic way to acheive this bonus and the break down of the bets I would have to place. I am yet to hear back from them?
Can anybody help me here, what options do I have here???