1. 04-02-10 07:59 PM #1
    BillyCostigan
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    BetJamaica's Live Chat

    Has anyone here ever talked to someone on this thing? I'd say it's a 50/50 proposition at best. I love that internet sportsbooks now offer live chat, but BetJamaica is behind the line here. When they do answer, they are extremely slow.

    Most of the time, they just flat out don't answer. If this was a one-time thing I wouldn't say anything, but it happens all the time. Does anyone else have this problem?
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  2. 04-02-10 09:18 PM #2
    tltaylor89
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    Lol you get the same person everytime some lady.Excellent service thought.
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  3. 04-02-10 09:18 PM #3
    tltaylor89
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    Lol you get the same person everytime some lady.Excellent service though
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  4. 04-02-10 09:19 PM #4
    big joe 1212
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    I have success about 25% of the time.

    They should just get rid of the thing if they don't like to use it!
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  5. 04-02-10 09:25 PM #5
    michael777
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    their live chat is terrible
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  6. 04-02-10 10:15 PM #6
    jboy4
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    Totally agree, tried to talk to someone today and sat there 5 min waiting, finally just called them. So far, cant complain about anything else though. That is a good thing though, when the live chat is the only thing bad about them.
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  7. 04-02-10 11:01 PM #7
    wisky
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    yep takes some time to get thru
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  8. 04-03-10 12:10 AM #8
    Lint Pockets
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    They might as well just get rid of it because each time you ask them a question over live chat they just tell you that you need to call them. I asked a question about how i forgot my account info and they said i had to call them, i told them i wanted to make a deposit and once again told me i had to call them lol
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  9. 04-03-10 12:13 AM #9
    soxwin1917
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    Quote Originally Posted by Lint Pockets View Post
    They might as well just get rid of it because each time you ask them a question over live chat they just tell you that you need to call them. I asked a question about how i forgot my account info and they said i had to call them, i told them i wanted to make a deposit and once again told me i had to call them lol
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  10. 04-03-10 12:13 AM #10
    Johnny 55
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    i get them 10 % of the time, good book though.
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  11. 04-03-10 12:15 AM #11
    siabdo23
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    if its annoying how about just by email then
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  12. 04-03-10 04:06 AM #12
    sportsbetwin
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    Bet jam and matchbook are the worst for live chat
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  13. 04-03-10 07:28 AM #13
    robmpink
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    BJ's live chat is as good as its poker room.
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  14. 04-03-10 07:37 AM #14
    The General
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    I'd recommend calling them via phone and enjoying a nice experience in that manner.
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  15. 04-03-10 09:30 AM #15
    Al Masters
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    I have been using them a long time and like them, especially for MLB and their payouts,but you must remember they are in Jamaica and with all that good Weed and Hash, many of the clerks come in high and probably smoke a blunt on there breaks also, this makes them wanna chill out,include the extreme heat and no air conditioning in the office,so now you got a clerk who is happy to talk on the phone with a customer but does not want to start wacking away on a Keyboard,to much physical effort and concentration needed, kinda ruins the buzz.
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  16. 04-03-10 09:35 AM #16
    GamblingMike
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    Yeah, it is brutal trying to get someone on their live chat.
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  17. 04-03-10 09:37 AM #17
    G's pks
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    Quote Originally Posted by michael777 View Post
    their live chat is terrible
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  18. 04-03-10 09:37 AM #18
    G's pks
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    Quote Originally Posted by GamblingMike View Post
    Yeah, it is brutal trying to get someone on their live chat.
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  19. 04-03-10 09:39 AM #19
    G's pks
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    Quote Originally Posted by siabdo23 View Post
    if its annoying how about just by email then

    they are not very good at answering e-mail questions...
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  20. 04-03-10 10:13 AM #20
    BigdaddyQH
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    You are dealing with people in a poor foreign country that probably have the equivalent of a 6th grade education. What do you expect? They still are one of the better books out there.
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  21. 04-03-10 12:14 PM #21
    sq764
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    I've tried their customer service at least 8 times and not once every caught a liver person
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  22. 04-03-10 01:01 PM #22
    SBR Lou
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    Quote Originally Posted by BigdaddyQH View Post
    You are dealing with people in a poor foreign country that probably have the equivalent of a 6th grade education. What do you expect?
    I think that's painting with an awfully broad brush.

    That being said, their live support is indeed not as reliable as their phone and e-mail support.
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  23. 04-03-10 01:10 PM #23
    acarmelo1
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    Quote Originally Posted by BigdaddyQH View Post
    You are dealing with people in a poor foreign country that probably have the equivalent of a 6th grade education.

    Fuk You
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  24. 04-03-10 02:36 PM #24
    diamond
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    Tried it once, not a good experience with them.
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  25. 04-03-10 05:28 PM #25
    big joe 1212
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    Quote Originally Posted by robmpink View Post
    BJ's live chat is as good as its poker room.
    coming soon........
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  26. 04-03-10 10:31 PM #26
    robertg
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    bet jm = b book at best.
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  27. 04-03-10 11:15 PM #27
    sq764
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    Quote Originally Posted by acarmelo1 View Post
    Fuk You
    proving the point LOL
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  28. 04-04-10 04:50 AM #28
    MBENZ
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    Man this internutty has made this a lazy world,you guys bitching should be thankful you didn't have to deal with busy signals and pk-1 lines back in the day.
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  29. 04-04-10 05:16 PM #29
    BillyCostigan
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    Is BetJam not affiliated with The Greek? Why not just incorporate that Poker Room into their website?

    And the reason I expected the chat to be decent is because virtually every reliable offshore book(and most unreliable ones!) do an excellent job of providing the chat service.
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  30. 04-04-10 08:28 PM #30
    jackkkk2009
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    betjamaica's live chat is newer than matchbook's love chat i guess. they are both OK, but in my point, mathcbook's live chat is little better.
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  31. 04-04-10 09:45 PM #31
    Keith Richard
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    I prefer Matchbook's live chat over BJ. I usually find emailing them works better for me.
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  32. 04-05-10 05:41 AM #32
    billyboy73
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    They are very slow, but usually always get someone. If it's that important, I just call, and always get someone. Still a great book reguardless.
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  33. 04-05-10 07:55 AM #33
    thespeculator
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    send an email , they reply within 30 minutes, and the letters are well written , if you are having problems understanding accents, i have found betjam to have great service,
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