1. 04-02-10 10:11 AM #1
    jderuyo
    jderuyo's Avatar Become A Pro!
    Join Date: 04-02-10
    Posts: 5
    Betpoints: 0

    unibet block my account

    Unibet block my account without reasons . They didnt gave me any explanations !!!
    what should i do? I've been a costumer for 2 years at unibet and never have a problem with them .
    Reply With Quote Reply With Quote
  2. 04-02-10 10:47 AM #2
    austin
    austin's Avatar Become A Pro!
    Join Date: 04-16-09
    Posts: 901
    Betpoints: 28

    they probably want to verify your account with your id and a utility bill. they often do so with customers from high risk fraud countries like eastern europe. get in touch with their support via email and ask what precisely they want. you will be fine (as long as you didn't break their t's and c's).
    Reply With Quote Reply With Quote
  3. 04-02-10 11:27 AM #3
    jderuyo
    jderuyo's Avatar Become A Pro!
    Join Date: 04-02-10
    Posts: 5
    Betpoints: 0

    I'm a client for more then 2 years .I uplod those documents with id , credit card ,at the beginning of my account. Also, i didn't break their t's and c's.
    My credit card expired last month, has any relevance with that?
    Btw: Thanks for your advice, austin!
    Reply With Quote Reply With Quote
  4. 04-02-10 11:33 AM #4
    Toit
    Trust me.
    Toit's Avatar Become A Pro!
    Join Date: 03-10-09
    Posts: 451
    Betpoints: 6775

    Give them a call and ask why they blocked your account, works normally better than email.
    Reply With Quote Reply With Quote
  5. 04-02-10 12:10 PM #5
    M@ximo
    M@ximo's Avatar Become A Pro!
    Join Date: 03-16-10
    Posts: 375
    Betpoints: 0

    Quote Originally Posted by jderuyo View Post
    Unibet block my account without reasons . They didnt gave me any explanations !!!
    what should i do? I've been a costumer for 2 years at unibet and never have a problem with them .

    Books usually request docs, of personal info, if its not provided, they will close the account.. also, if they receive any referral that you must be envolved in any kind of issues with another books...
    Also a friend of mine got his account canceled because he was using a card on someone else's name (weird huh!!)

    But they should give you some info about why they are closing the account...
    Reply With Quote Reply With Quote
  6. 04-02-10 04:40 PM #6
    Toit
    Trust me.
    Toit's Avatar Become A Pro!
    Join Date: 03-10-09
    Posts: 451
    Betpoints: 6775

    Like I said, give them a call and keep us updated.
    Reply With Quote Reply With Quote
  7. 04-06-10 09:04 AM #7
    jderuyo
    jderuyo's Avatar Become A Pro!
    Join Date: 04-02-10
    Posts: 5
    Betpoints: 0

    HAPPY UPDATE

    Finaly , after long discussions on the phone , they said it was a terrible mistake!
    Unibet UNBLOCK my account !
    Thanks again the forum for the advices !!!
    Reply With Quote Reply With Quote
  8. 04-06-10 09:07 AM #8
    oiler
    oiler's Avatar SBR PRO
    Join Date: 06-06-09
    Posts: 6,585
    Betpoints: 2500

    bet u feel alot better,but if u never called them,how long would they have ur account blocked,,,just something to think about
    Reply With Quote Reply With Quote
  9. 04-06-10 09:12 AM #9
    gman2114
    SBR Rocks
    gman2114's Avatar Become A Pro!
    Join Date: 10-20-09
    Posts: 418
    Betpoints: 1279

    Did they give you any compensation? If not leave that book for good.
    Reply With Quote Reply With Quote
  10. 04-06-10 09:19 AM #10
    jderuyo
    jderuyo's Avatar Become A Pro!
    Join Date: 04-02-10
    Posts: 5
    Betpoints: 0

    probably...forever ) but thats why it exists the client relations phone . On the chat is very difficult to receive a answer .
    Reply With Quote Reply With Quote
  11. 04-06-10 09:25 AM #11
    jderuyo
    jderuyo's Avatar Become A Pro!
    Join Date: 04-02-10
    Posts: 5
    Betpoints: 0

    YEah . they give me a comensation . A RAPID BUCAREST" T-shirt. Is really . Unibet is the sponsor for that football club . I'm not a fan rapid , but i have friends . Now i waiting the t-shirt
    Reply With Quote Reply With Quote
  12. 04-06-10 09:49 AM #12
    Toit
    Trust me.
    Toit's Avatar Become A Pro!
    Join Date: 03-10-09
    Posts: 451
    Betpoints: 6775

    Good to hear it's solved.
    Reply With Quote Reply With Quote
  13. 05-08-10 01:44 AM #13
    BVO
    BVO's Avatar Become A Pro!
    Join Date: 05-08-10
    Posts: 4
    Betpoints: 0

    unibet explanations?

    here is these bunch of thieves who call themselves bookmakers explanation regarding my canceled bets on live tennis:

    Thank you for contacting Unibet.
    This bet was cancelled to the discretion of our event schedulers and voided, hence paid out at odds 1.00, which means the money you have bet was refunded in full.
    Should you require further assistance with any other queries you might have please do not hesitate to contact us once again
    Are you satisfied with our reply? Please give us your feedback here, and get a good chance of winning € 100!
    Best Regards
    Franco
    Unibet Support
    Reply With Quote Reply With Quote
  14. 05-08-10 02:47 AM #14
    flyingillini
    flyingillini's Avatar SBR PRO
    Join Date: 12-06-06
    Posts: 41,218
    Betpoints: 2187

    good info on all parties involved a+
    Reply With Quote Reply With Quote
Top
« Previous Thread | Sportsbooks & The Industry | Next Thread »