[DBurton81]

For all of you who followed my thread before, WagerHub did finally decide to settle with me. I received my winnings minus the freeplay and freeplay winnings last Friday. I still don't completely understand why I had to forfeit the bonus though. I was given a 44% cash bonus and a 56% freeplay bonus on a $500 deposit. I was told that playing with multiple IP's is not allowed and is considered abuse of their bonus program . Keep in mind that I am not talking about the same IP on multiple accounts, I am talking about multiple IP's on one single account due to the BlackBerry issue which I explained in my original post. And since there was no way to tell which plays I had won with from the 44% cash bonus, they just decided to go ahead and take 44% of the $4,200 that was left + the $220 original bonus. The amount that I had to forfeit was nearly $1,900. Even though I don't agree with having to forfeit my bonus, as I didn't do anything that was against the rules, I am happy that WagerHub made the decision to settle and give me some of my winnings. I guess if you plan on using more that just one computer to make your plays on, don't play with WagerHub.

[BET THE HOOK]

I use 2 computers because I play from work and home and also use my blackberry. They said you had touts logging in to your account and playing for you across the country. They also said the times it was done was faster than you could have gotten there by airplane so it had to be multile people. They also said you said you were using wiseguy and touts before you knew it was against the rules. Is any of this true??? I am asking because I play there and they seem to be on the up and up with me. I requested a payout from Tom today so I hope it goes good.

[BigDaddy]

stay away from wagerhub.

they stole $1900 from you plain and simple

betthehook your post above just makes me laugh.

take a plane LOL!
using touts not allowed LOL!

[HedgeHog]

DB:

Congrats on collecting some more of your $$$. I'd like to know if you completed the rollover prior to leaving WH. If so, you still have a legit complaint on the remaining $1900.

[BET THE HOOK]

stay away from wagerhub.

they stole $1900 from you plain and simple

betthehook your post above just makes me laugh.

take a plane LOL!
using touts not allowed LOL!

Just relaying what I got from the peeps at WagerHub you jackass. If you really want to laugh look in your lap LittleDaddy

[Toit]

Just relaying what I got from the peeps at WagerHub

From reading earlier topics concerning this WagerHub case I wouldn't put too much trust in the things they say.

[BET THE HOOK]

I gave Chuck a try because he promised if I requested a payout I would have my info within 48 hours orhe would personally put 100 in my account each day until I did have it. I cant go wrong there right? I requested a payout for 8 times my deposit today so I hope it goes good. Tom says there will be no problems and it will go out today.

[DBurton81]

Of course I completed the rollover....I built my balance up to nearly 10k before they started throwing out accusations of non recreational play and multiple IP's. Bet The Hook....did you happen to read anything on my previous thread? Just because I make a play from a computer and then make a play from my BlackBerry (which uses a Canadian IP from their main server) 10 minutes later, doesn't mean I have multiple users from across the country using my account.

[BET THE HOOK]

This is just what I got from them when I asked why you were not paid. I asked because I wanted to know before I sent my cash. Did you have a service playing for you at all or is that not the truth they are telling me? I really dont care as long as my payout comes today anyway.

[DBurton81]

LOL...I don't use handicappers! They should have been happy if I was using one though, because my cash would have been gone in the blink of an eye! Why in the hell is this even being discussed?

[WAGERHUB]

Burton.. I can see that inspite of the fact that we settled with you and you even apologized for the harm done on the SBR Forum you still continue to pretty much put us down complaining about us removing the 44% bonus we gave you which you agreed to on an e-mail and chat which I have and will be happy to post here if needed. OSGA you know very well was the entity that helped us resolve the issue and they were the ones who suggested removing the 44% on an e-mail I am sure you also have a copy of and they even sent you one the same day we settled; Jim to be exact where he told you that from his point of view you shouldnt even be paid and that he was not going to support your cause any more. I would appreciate if now that we settled you stop the trashing of our site as we were fair and paid you what you were supposed to be getting. Attached to this reply there is a copy of the e-mail he sent us were he apologizes for the mess he made here on SBR which it seems he is causing once again:

Hello Gia,
I want to again thank you for calling me today and making a settlement, I very much appreciate it! I sincerely want to apologize to you for personally attacking you in the forum with some of the things that I posted. I also want to apologize to you for my behavior towards you, your co-workers, and WagerHub. I really do feel bad for it now. I know that I will not be able to fully repair some of the damage that I have done to your company, but I will honestly do the best that I possibly can to repair your image. I hope you can accept my sincere apology and I hope to have a good relationship with you and WagerHub from here on out. Thank you again Gia.

Thank you,
Dustin

Burton, I am once again going to write Jim since I see that you are still going on and on with his when we have been quite fair to you.

Thank you

[WAGERHUB]

And to all of you in the forum that might me thinking we actually do make up stories about our players not to pay them.. here is the chat transcrypt my sales rep Tom had with Mr. Burton where he admits to using a handicapper:


Chat Conversation:
Chat Request Information (not visible to visitor):
Name: Dustin
E-mail:
Web Site:
Department: SUPPORT
URL:
Question: I need transferred to Tom again
Pre-Chat Survey Results:
none

Transferred Chat Session from Nikki:
Chat Request Information (not visible to visitor):
Name: Dustin
E-mail:
Web Site:
Department: SUPPORT
URL:
Question: I need transferred to Tom again
Pre-Chat Survey Results:
none

Nikki: Welcome to our real-time support chat. How can I help you today?
Dustin: I need transferred to Tom again
Tom: Welcome to our real-time support chat. How can I help you today?
Dustin: I need transferred to Tom again
I need to speak with Tom immediately!
Tom, this is Dustin
I am absolutely pissed off like no other right now
first of all, you told me that if you guys were going to change my limits, you guys would call me first.
I got no phone call and my limits were lowered by alot last week
second of all, I just tried logging into my account and have been told that my account has been closed because I am not a recreational player and you refunded my $500 when my balance was near $9000!
you guys can close my account, but you are required to pay me my winnings!
I spent two weeks of handicapping and a lot of time and money to get winners
and if you guys allow $2,000 limits, then you have to accept wagers up to that much
Tom....are you with me?????
Tom: Hi Sir how can I help lyou
Dustin: I am going to file a complaint with SBR and OSGA if you guys don't proceed to pay me my winnings
this is the biggest bunch of bullshit that I have ever seen in my life
I complied with your $250 limits after you guys lowered my limits with no notice whatsoever
if you guys are going to close my account, you are required to pay me my winnings.....bottom line!
Tom: Actually you know what you did was not right and it is your obligation to read the general terms and conditions which clearly state that we dont welcome non recreational players
Dustin: I put a lot of money and a lot of faith in taking a chance with your book
oh my god
Tom: we can both go to OSGA and give our sides of the story
ask for Eduardo Agami
Dustin: you guys set your limits at $2,000
Tom: he is the president of the organization here in costa rica
Dustin: what a bunch of horsecrap man
Tom: we can gladly have a conference about it over the phone
Dustin Burton: what do you mean what I did was not right?
I placed wagers that were within the limits that you guys set!
Tom: handy cap... you are a NON RECREATIONAL player
and we dont allow that
Dustin: AFTER I WIN THE WAGERS THEN COME UP WITH THIS BULLSHIT
I spent $1,000 in a two week period paying a handicapper for his plays
I want my winnings immediately and I am posting a blog on SBR right now about this bullshit
and you lied to me by telling me that you would call me before any limits would be changed
let's have a conference call right now
I am dumbfounded by this horseshit
Tom: well then have him return your money
we didnt ask you to pay a handy capper
Dustin: bullshit
Tom: the site states no wise guys and you were taking advice from one of them
Dustin: I deposited money to you guys and I won a lot of money
Tom: we already refunded you
Dustin : wise guys?
Tom: and that is the end of it
Dustin : how in the hell was I a wise guy?
Tom: sorry sir but that isnt much else I can do for you
Dustin: Lets make a conference call tom
Tom: you were not.. your plays were which you took from an actual wise guy
Dustin: I haven't ever paid a handicapper but I want my dahm money from my winnings immediately
can I speak to chuck please?
I am filing a review with SBR right now as we speak
Tom: Chuck is not here and go ahead sir
Dustin: I even contacted you guys immediately when an email was sent to me stating that I was under investigation for non recreational play
Tom: we are not affiliated to SBR and we actually are not worried about your comments on that specific forum
I hope you attach this chat
Dustin: I contacted you and asked you what this was about
Tom: and also let them know that you were handdicaping
Dustin : I have never paid a handicapper in my life
I am calling your manager right now
Tom: you just wrote that you spent 1000 dollars in handicapping
remember?
check above
Question: I need transferred to Tom again


Chat Conversation:
Chat Request Information (not visible to visitor):
Name: Dustin
E-mail:
Web Site:
Department: SUPPORT
URL:
Question: I need transferred to Tom again

In this chat he talks about handicapping and then denys it.... all in one chat... Please Mr. Burton let's stop the lies. We are a good book, we are fair and read what you stated above.. if you were using a handicapper then you wouldn't have paid yourself so maybe we shouldnt've paid you.

Thank you to everyone who supports us and helps us be where we are. Have a nice day everyone!

[DBurton81]

I am not trashing WagerHub right now...posters have been asking me all sorts of questions about why my bonus was removed. I am just being hones and telling them that I have no idea why. And for the record, Jim did not suggest taking 44% of my winnings. He suggested that we could settle by WagerHub taking my original bonus + bonus WINNING! this means that WagerHub could take my $220 cash bonus + $200 that I won from the bonus play. Also, Jim only recommended taking my bonus only after you made an accusation of multiple users on my account, which is completely untrue. After the facts were laid out to him, he didn't state that WagerHub should be taking any of my original bonus.
Since you are posting chat transcripts, let me post the conversation that took place between OSGA and me after you made accusations that I had multiple users on my account.

Me to OSGA
Alright Jim,

Got a few more questions for you. So, WagerHub still has not made another payment to me since we spoke last because they said they want to look further into why so many IP addresses are on my account. They claim that there are over 40 IP addresses from Canada on my account. I did some research on this and found out that the main server for Verizon BlackBerry, which is the phone I used to make plays, is in Canada. Showing a Canadian IP while in the US is very common among BlackBerry users on the Verizon network. Furthermore, I found that Verizon Blackberry's use a dynamic IP server. This means that every time I connect to their network, it will show a different IP address. The only provider that offers a static IP, which is an IP that won't change, is Sprint. This is why they are showing 40+ IP addresses on my account. I did an IP lookup on each address that they gave me that showed Canada and every single one of them shows that they came from BlackBerry with a Host Name of Research In Motion (RIM), which is the company that owns BlackBerry. To me, this is not complicated at all...it's a very simple explanation!
Anyways, an IT guy named Johnathan from WagerHub is supposed to call me today to discuss all of this. I am hoping that we can settle on my account and move forward as I am really tired of dealing with these guys! My account was originally closed due to me being a non-recreational player and then they threw this IP address issue out there after they started to pay me! Another issue that I have is there is nothing in there rules that says anything about just being allowed one IP per person...in fact, there is nothing in there at all about IP addresses. Gia told me last night they they will probably end up paying me my winnings minus the bonus and the bonus winnings. I had no problem with this, but I have a huge problem with the way she calculated it. I made a deposit for $500 and I was given a 44% cash bonus and a 56& free play bonus. This means I was given $220 cash bonus and $280 free play bonus. I won nothing with my free play bonus. I made two wagers risking $110 on each of them and won nothing. With my last $500 I made a play on the Utah Jazz PK and won with that. I assumed that bonus + bonus winnings equals the original bonus + winnings from the play that I made with the bonus. That would mean that if you count the $220 bonus as part of my $500 wager then it would be $220 (original bonus) + $200 (winnings from the bonus) = $420. Then if they wanted to they could add the $280 free play bonus on top of that even though a free play is not the same as cash. That would mean the most that should come out of my account is $700 the way I figured it. The way Gia is calculating it is 44% out of my total balance of the account + original bonus + free play bonus. I have a total of $4,156 in my account right now. That would mean that she is figuring on taking $1828.64 + $220 + $280 = $2,328.64 out of my account. Is this really the way that this should be calculated? I don't think this is fair at all and I still don't think it should be allowed since I can prove that I have been the only one using my account. What do you think on this Jim? Tell me if she is calculating this right.

OSGA to me
Hi Dustin.

I am sorry to hear that this ordeal is continuing.

Did you speak with the IT guy from WagerHub today? What came of that?

Also, it seems to me like Gia is being overly aggressive in extracting money from your account. I think that your figures are more accurate and make more sense. Let me know what happened with thhe IT guy and we can go from there for that mess and your bonus situation.

Jim
OSGA.com
Your #1 Source for Offshore Sportsbook, Casino & Poker Information


OSGA to me
Hello Dustin.

I know that I told you I was going to call Gia, but I figured getting something down in writing might be a better way to go. After all, the last time I spoke with her, I thought you were getting paid, less the bonus. Now here we are, nearly two weeks later, and you still have not gotten a dime. I did my own investigation of your ever changing IP. I called Verizon as if I were a developer of applications for the Blackberry and asked about static vs. DHCP (dynamic IP). I was given a v very straightforward answer that verifies what you have been telling me (or Matt!) or Gia. However, please do not rub that in her face….believe me it will get you nowhere.

So, I sent an email to Gia in an effort to bring your situation to a conclusion. Hopefully, it will have some impact.

We haven’t given up yet. I will contact you ASAP if I think that there is some movement on your situation.



Now, I am glad that WagerHub called me and settled...I really was expecting not to get paid with everything that went on with them.

[DBurton81]

LMAO! Wise Guy ????

[HedgeHog]

Of course I completed the rollover....I built my balance up to nearly 10k before they started throwing out accusations of non recreational play and multiple IP's. Bet The Hook....did you happen to read anything on my previous thread? Just because I make a play from a computer and then make a play from my BlackBerry (which uses a Canadian IP from their main server) 10 minutes later, doesn't mean I have multiple users from across the country using my account.

I figured you did. I couldn't remember what you originally deposited or what their RO requirements were. So why would you give up the remaining $1900 that you're legitimately owed? Make 'em pay!

[DBurton81]

We will see on how far Gia pushes this. I was absolutely surprised that I got any thing from them!

[WAGERHUB]

Mr. Burton I do not wish to pursue this as I DO HAVE THINGS TO DO with my time which are very important. I am a busy person and do not wish to argue with you anyone. WE DID OUR PART.. we paid you and settled and you had agreed to that settlement. Sad to say there is no strength nor value to any word you say as when we spoke on the phone you were kind and even apologized for the mess that was made and now.... after we settle with you, you all of the sutten decide it is time to continue trashing our site and so.... AS I HAVE SAID BEFORE AND WILL SAY IT AGAIN.... THIS CASE IS CLOSED. WE PAID YOU. YOU AGREED... SO WHY COMPLAIN OVER SOMETHING YOU AGREED TO IN THE FIRST PLACE.....

I hope you have a nice day Mr. Burton and feel free to post as much as you want... we are a great book and we do the best we can. Your situation is a lesson learned to us all here.. that no matter how much you go out of your way to help a player out.. it will still come back and bite you on the forums.... I dont agree to your threads but cannot remove them as I am not the moderator but I do think that people already know the kind of player that you are.

Case is closed. This is WagerHub.com. If any of you have any questions please contact us directly and we will gladly assist you.

Kind Regards to all:

Gia

[HedgeHog]

I think DB got screwed out of $1900. JMO

[Jrod124]

bullshit, pay this guy the rest of his money.

[WAGERHUB]

Hi HedgeHog. We are actually located in San Jose Costa Rica and we are fully licensed based on what the country of Costa Rica states by law and requires also from a call center of this type.

[Jrod124]

hahahah would anyone play here after reading this stuff?

[Hoja Verdes]

A few questions should sort this out:

1. DBurton: how do you respond to Tom's accusations that you paid a handicapper? You do in fact mention it in the chat transcript, but it doesn't fit with the rest of the conversation and you may have mistyped and meant something else.

2. Tom: Even if someone does pay a handicapper, why does this have any bearing or relevance whatsover?? If my 7-year old cousin sets up a website and sells his picks based on which mascots he likes best, isn't he then a paid handicapper as well?? If I bought his picks and won, does this make me a wise guy or non-recreational player? If you see someone betting RAS or Dr. Bob before the steam, that's one thing...I understand you then limiting their bet amount. But if DBurton was playing market numbers using some random jackass's picks, trust me, he is very much still a recreational player.

3. Multiple IP thing: Someone please clarify this for me. This is the year 2010. Most of us have a home IP address, a work IP address, and a blackberry or smartphone. If I'm running over to Home Depot to buy a part for my lawnmower on Saturday morning and get stuck in traffic, then having my blackberry is essential so I can get a bet in. Are you saying this is not allowed???

Dustin: AFTER I WIN THE WAGERS THEN COME UP WITH THIS BULLSHIT
I spent $1,000 in a two week period paying a handicapper for his plays
I want my winnings immediately and I am posting a blog on SBR right now about this bullshit
and you lied to me by telling me that you would call me before any limits would be changed
let's have a conference call right now
I am dumbfounded by this horseshit
Tom: well then have him return your money
we didnt ask you to pay a handy capper
Dustin: bullshit
Tom: the site states no wise guys and you were taking advice from one of them
Dustin: I deposited money to you guys and I won a lot of money
Tom: we already refunded you
Dustin : wise guys?
Tom: and that is the end of it
Dustin : how in the hell was I a wise guy?
Tom: sorry sir but that isnt much else I can do for you
Dustin: Lets make a conference call tom
Tom: you were not.. your plays were which you took from an actual wise guy
Dustin: I haven't ever paid a handicapper but I want my dahm money from my winnings immediately
can I speak to chuck please?

[Jrod124]

who cares if he paid a handicapper? Since when is that against the rules?

[HedgeHog]

If the paid handicapper did poorly, as most do, would WH have refunded DB's lost money. Of course not.

[BET THE HOOK]

I play there and have none of these problems. Chuck and Tom are good guys and make sure I have everything I need and sometimes we just talk about everything but business. We are going to Costa Rica for our honeymoon and will be meeting everybody face to face. I cant tell you how hard they have all worked on my account and profile to make sure all the wagering options I need are there. They have even added events that I didnt see available within 10 minutes of me asking. Sam is also a good one there. She can make things happen if you ever cant get Chuck,Tom,or JT. Dont pay attention to all the crap you read here.for WagerHub for all their efforts.

[Toit]

Your situation is a lesson learned to us all here.. that no matter how much you go out of your way to help a player out.. it will still come back and bite you on the forums....

Gia

Yes, you really went out of your way, LOL!
A classic PR disaster.

[HedgeHog]

Agree with Toit, WH really screwed up a potential good thing.

[chuckrooco]

Wise Guys:
Those players moving money / wiseguys will not be catered upon nor accepted.
Promotions are limited to one per deposit, per person, account, household, email, telephone number, same payment account (e.g. moneybookers, e-wallet etc) and shared computer such as school, public library or workplace. All promotional offerings are intended for recreational players only. Wagerhub.com reserves the right to award, deny or reverse any promotional bonuses to any customer at any time if it is determined that the customer is not eligible to participate in the promotion.
Bonuses and promotions are offered only on new money; if a member has recently taken a payout, client will be required to make up the total amount of the payout in deposits before being eligible for a bonus. Bonuses will only be provided to clients with a net loss position, a client whose account is in a net positive position overall will not be eligible for re-load bonuses.
The Free Play bonus can be used only on Straight wagers, Parlays of up to 3 teams and 2 team teasers on any sport, except on futures or props which are not allowed. Free Plays can be used on Money lines between -200 and +200; Wagerhub.com reserves the right to deny any wager that exceeds these limits. All Free Plays are restricted to the WINNINGS ONLY.
The risk amount will not be credited when a free play wager results in a win for the customer. Rollover and hold time requirements must be met before any funds can be withdrawn from the account without penalties. For payout rules please refer to our banking section. Bonuses cannot be combined with any other offer or promotion.
Fees will be covered on all person to person deposits of $100 USD or more. Max Bonus payout is limited to an amount of $5,000.00 USD. Cancelled games in which a Free Play is used will be credited back and allowed to be wagered at a later time. Certain rules and limits apply for all circled and restricted games.
Promotional Bonuses are not credited automatically into any account; customers must request their bonus by contacting Customer Service within 24 hours of having made their deposit. All promotional offerings and policies are solely at the discretion of Wagerhub.com and are liable to cancellation, change and/or modification without prior notice. Wagerhub.com reserves the right to withdraw the availability of any or all offers to any customer at any time.

Thanks

Chuck
Sales Manager
Wagerhub.com
1-888-592-4374

[HedgeHog]

Define Wise Guy? I'm guessing it's anyone that wins. Rule is ridic as written.

[robmpink]

DBurton I see is paying Dunder back so I have nothing negative to say. Now that I'm past that, this wiseguy crap is nonsense.

[jboy4]

Congrats DB. Glad to see you got your money

[DBurton81]

I have never used a handicapper in my life...I would never pay those guys a dime of my money! After they closed my account down with no notice whatsoever for "non-recreational" play, I got on chat with Tom and sarcastically told him that I had a handicapper as they said that I was making "stream" plays. What a joke!

[DBurton81]

Gia says that I agreed to the settlement?? There was not an actual agreement made. Gia told me that they were taking 44% of total balance because there was no way to determine my winnings from the bonus that they gave me. There was no room for discussion whatsoever, I was just shocked that she called me to pay me a percentage of my winnings. As you can see in the email dialogs with Jim that are posted above, I had discussed the amount that they were taking many times with her and OSGA.

[Toit]

So you can't fade Brandon Lang with this book?

[scdavis0]

WagerHub,

DBurton was kissing your asses because you were holding his money. Now that it's clear that he's received all that he's going to get, he's still calling you out for stealing ~$2000 from him. I'm not sure why you can't understand this.