Have never run into this bullshit at any other book, and have never had any problems with Bookmaker in the past, but this makes me think they're having financial problems and are intentionally delaying payouts.
Tried to withdraw $XXk max this morning after Warriors futures were graded last night. Got a rejection email from them saying that my rollover on a recent deposit was not met.
Deposited $Xk (without any bonus) on May 18 and immediately bet the entire $Xk on Celtics to win NBA title. Obviously that bet is pending and won't be resolved until the finals are done.
Bookmaker is saying that my 1x deposit rollover is not completed until after the $Xk bet is graded and I cannot withdraw any money from my account until that bet is graded.
I have NEVER seen this at any other book. No one would ever but futures where your bet can be pending for 1 year or more, if that held up the rollover and shut down deposits.
In fact Bookmakers own rules say this about 1x rollover without bonus:
"A rollover will be considered complete once you meet the required amount in action, or whenever your total account balance drops to $5 or less."
https://get.bookmaker.help/hc/en-us/...bonus-claimed-
I did BOTH. Met the required action and my balance was $0. Argued with customer service for half an hour and they wouldn't budge and told me I either had to bet more money or wait until the future was graded and could not make any withdrawals until that happened.
I asked them if I had bet a politics future with that money that doesn't get graded until 2024 if I would have to wait 2.5 years for a payout and the answer was "it will depend on the wager, since it is not always that you have to wait for a future to be graded in order to withdrawal."
Absolute bullshit just holding all my money hostage when their rules specifically state that the rollover should be completed when balance is below $5 regardless of pending wager.