1. #1
    thebookman23's Avatar Become A Pro!
    Join Date: 04-27-22
    Posts: 9
    Betpoints: 138

    Bookmaker Free Play

    Got a $1500 freeplay for an issue I had with a live bet wager.

    Did a 4 team parlay for $1500, to pay just over $17,000. As soon as I hit submit it changed to $1500 to win $5000. Totally forgot about the $5000 max for each free play. Immediately contacted customer service to cancel and I was going to split it up so I could get full value. Was told nothing could be done and no manager would take my chat.

    I contacted them back an hour later to see if another manager was in. The CS agent told me in this case I need to contact them back immediately, which I did. I told her this and she said let me look into it. Came back and said sorry nothing could be done.

    Is there anything that can be done in this case?

  2. #2
    DontTailMe's Avatar Become A Pro!
    Join Date: 03-24-19
    Posts: 2,892
    Betpoints: 6801

    If anything can be done, it would be a goodwill decision on the part of Bookmaker, and it sounds like they are saying no.

    You received this free play as consolation for a past post wager. Then you made this mistake. At some point I think you need to suck it up and take responsibility for your actions.