1. #1
    bleedblue
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    Account closed with rollover pending

    3 days after getting a bonus offer from a legal US sportsbook/casino, my account was suspended (and will likely be closed). They are claiming bonus abuse. I have not done anything wrong like multi accounting, just playing too many bonuses and not enough standard action.

    Balance is/was as followsÖ
    Initial Balance: $1000
    Deposit: $1000
    Bonus: $1000
    Total: $3000

    I played through about half of the rollover and my current Balance is now $2900. However, during suspension/review my bonus has expired.

    Assuming my account is closed, what is a fair/legal payout amount? Can they withhold my deposit? Do I have a right to some of the bonus? Iím kicking myself for not playing through it faster.

  2. #2
    DontTailMe
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    They should have to pay you the $2,000 which is actually your cash. All books say in their terms that they can pull bonuses at any time for any reason, and you didn't meet the requirements anyways, so I wouldn't expect to see any of that.

    If you've been doing this bonus hunting for a while, just be happy with what you've taken them for already.

  3. #3
    Optional
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    I guess it will depend on the state too. But as DM said they should refund deposits.

    Do you think you actually broke a written term?

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  4. #4
    Crusherrr
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    What site?
    175 pts

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  5. #5
    jjgold
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    post site it sounds fishy

    we never get the real story

  6. #6
    bleedblue
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    Quote Originally Posted by Optional View Post
    I guess it will depend on the state too. But as DM said they should refund deposits.

    Do you think you actually broke a written term?
    I donít think so, unless taking bonuses they offer is actually breaking the rules.

    A couple weeks ago I got an email that basically said Iím playing too many bonuses/promos and not enough straight action. In the email they pointed to this rule

    ď___reserves the right to refuse or otherwise restrict your eligibility to participate in any Promotion for any reason, in our sole discretion, including based on patron wagering patterns or wagering history or betting on both sides of a game or if the patron failed to take advantage of any previous Promotion in good faith."

    About a week later I got an email for casino only deposit bonus. I decided to take the bonus and put a few sportsbets in that I would normally play elsewhere. Then played about half the casino rollover over the course of 3 days. On the 3rd day, my account was suspended.

  7. #7
    bleedblue
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    Quote Originally Posted by Crusherrr View Post
    What site?
    Quote Originally Posted by jjgold View Post
    post site it sounds fishy

    we never get the real story
    Itís Parx PA. What do you mean by real story?

    I was planning to leave out the site unless it was necessary.

  8. #8
    Optional
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    Quote Originally Posted by bleedblue View Post

    I don’t think so, unless taking bonuses they offer is actually breaking the rules.

    A couple weeks ago I got an email that basically said I’m playing too many bonuses/promos and not enough straight action. In the email they pointed to this rule

    “___reserves the right to refuse or otherwise restrict your eligibility to participate in any Promotion for any reason, in our sole discretion, including based on patron wagering patterns or wagering history or betting on both sides of a game or if the patron failed to take advantage of any previous Promotion in good faith."

    About a week later I got an email for casino only deposit bonus. I decided to take the bonus and put a few sportsbets in that I would normally play elsewhere. Then played about half the casino rollover over the course of 3 days. On the 3rd day, my account was suspended.
    Definitely do not accept that crap.

    I don't understand how much you have in there that is not bonus money or bonus winnings.

    But you should be paid all your cash balance and pro rata for your bonus rollover. So about half that part by the sounds.


    They can warn you about activity they don't like, but they cant just retroactively confiscate a balance if you ignore them unless it is specifically written in their rules. And what they quoted at you does not cover that.


    Have they given you their "final decision?"

    If not, tell them you want access to an alternative dispute resolution service as you do not agree that the quoted terms cover then confiscating any of your money and want an independent opinion on the matter.

    I suspect just saying that will make them pull their head in.


    But if it does not and they do not offer an ADR service to you as well, it is going to look very bad for them when you submit a complaint to https://gamingcontrolboard.pa.gov/?p=110

    If it gets to that point, I am happy to help you word it if needed.

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  9. #9
    DontTailMe
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    Quote Originally Posted by bleedblue View Post
    I don’t think so, unless taking bonuses they offer is actually breaking the rules.

    A couple weeks ago I got an email that basically said I’m playing too many bonuses/promos and not enough straight action. In the email they pointed to this rule

    “___reserves the right to refuse or otherwise restrict your eligibility to participate in any Promotion for any reason, in our sole discretion, including based on patron wagering patterns or wagering history or betting on both sides of a game or if the patron failed to take advantage of any previous Promotion in good faith."

    About a week later I got an email for casino only deposit bonus. I decided to take the bonus and put a few sportsbets in that I would normally play elsewhere. Then played about half the casino rollover over the course of 3 days. On the 3rd day, my account was suspended.
    What I don't understand here is, it seems like the obvious play for the bookie here is to simply disable promotions for you. I mean, that's their whole issue, right? Suspending your account seems odd unless something else is gong on (and it doesn't sound like there is).

  10. #10
    bleedblue
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    Thanks Opti. Iím 99% sure the account will be closed because there have been numerous other people in the same situation and they have all ended the same way. The only thing unique to my situation is the pending bonus.

    Perhaps Iím jumping the gun by reaching out for advice now, but I wanted to be prepared for what they offer. I expect them to take the $900ish in bonus and payout the $2000ish that is left, but I can see an argument for getting more or less.



    Donttailme,

    That is the obvious solution. It boggles my mind that they wouldnít just do that. Just from reports on another forum, it seems they have banned 5-10 people for the same thing. 1 person claimed to have done a reload bonus like 10 times before getting banned.

  11. #11
    Sea Turtle
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    I got the same garbage from the Bet Phoenix group.

    Reduced limits to make rollover insane and texts and calls that i was somehow playing steam. Somehow got through a 65k roll with $250 limits and now they all have been sending me emails,calls,and texts wanting me to deposit with big bonuses.

    These sites really cant make up their mind.

    Hope you get your dough Bleed

  12. #12
    bleedblue
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    Quote Originally Posted by Sea Turtle View Post
    I got the same garbage from the Bet Phoenix group.

    Reduced limits to make rollover insane and texts and calls that i was somehow playing steam. Somehow got through a 65k roll with $250 limits and now they all have been sending me emails,calls,and texts wanting me to deposit with big bonuses.

    These sites really cant make up their mind.

    Hope you get your dough Bleed
    I have gotten similar to that except the bonuses were still worth taking.

    Itís likeÖ

    Risk Dept: We donít really want your action so we are cutting your limits to 10% and putting you on a 20 second delay

    2 days laterÖ

    Marketing Dept: Deposit now for a bonus up to $500 5x rollover.

    Marketing and Risk must not communicate very well.

  13. #13
    Optional
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    Quote Originally Posted by bleedblue View Post
    Thanks Opti. I’m 99% sure the account will be closed because there have been numerous other people in the same situation and they have all ended the same way. The only thing unique to my situation is the pending bonus.

    Perhaps I’m jumping the gun by reaching out for advice now, but I wanted to be prepared for what they offer. I expect them to take the $900ish in bonus and payout the $2000ish that is left, but I can see an argument for getting more or less.



    Donttailme,

    That is the obvious solution. It boggles my mind that they wouldn’t just do that. Just from reports on another forum, it seems they have banned 5-10 people for the same thing. 1 person claimed to have done a reload bonus like 10 times before getting banned.
    You have the advantage of legally enforceable written terms with state licensed books.

    Just because they try to do something like this does not mean it's correct. If you are telling me the full story, and it does not work out exactly by the written rules, then going to the licensor to make them aware what has happened can make a difference. Especially longer term if enough make the same complaint.

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