1. #1
    Jooy
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    Join Date: 09-22-20
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    Toto Ventures N.V. ( Totogaming, Leon1x2 )

    Hello to SBR forum.

    I am a newbie here, and good advices are welcome.

    I have a problem with this bookmaker. They refuse to pay my winnings without a real reason, and have now closed my account.

    Do you have suggestions what to do?

    Thanks for your help
    Last edited by Jooy; 03-10-21 at 11:50 AM.

  2. #2
    Optional
    Optional's Avatar SBR PRO
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    I see you already have an SBR complaint lodged for this one.

    What is the reason they are trying to use?

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  3. #3
    Jooy
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    Join Date: 09-22-20
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    First they accused that I was using some kind of malware software when I make live bets. When I explained and even showed that it is not possible in their system, they tried something else and send me an email:

    1. " You are using professional knowledge when making bets ".
    2. " You are making small bets when losing and bigger bets when winning ".
    3. " You have an account on another gambling site, and there your bets are limited ".

    So, they say that I have had bad faith with my bets and thus unfair advantage over other players. What is this, betting against who?

    Those three things I mentioned are also not forbidden in their betting rules, I checked that and took copy of their rules. I see no reason to close my account and take my money.

    Any ideas how to proceed?
    Last edited by Jooy; 03-10-21 at 04:23 PM.

  4. #4
    Optional
    Optional's Avatar SBR PRO
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    Those do not sound like reasons to confiscate anything from you.

    Has their Curacao licenser responded to you?

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  5. #5
    Jooy
    Jooy's Avatar Become A Pro!
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    Quote Originally Posted by Optional View Post
    Those do not sound like reasons to confiscate anything from you.

    Has their Curacao licenser responded to you?

    I sent an email to them, but they have not answered yet.

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