1. #1
    Gong8
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    Justbet not giving me a pay out - NO reason given

    I have a 4.2k BTC pay out pending with Justbet for 2 weeks now. Every time I chat I'm told that my pay out is under review by management, but they don't give any reason. NONE! I sent my license in and it was verified before I tried to cash out. Then after 3 days of multiple chats I was told to send in the license, selfie and bill, which I did. Nobody will reply to my emails, there is no phone number to call and the same two guys in chat are rude and unhelpful.


    They don't even have a number to call! I assumed they were slow paying because BTC took a dive but it's recovered a bit and STILL no pay out! I have no idea how I'm supposed to get my money. I filed a complaint here.

  2. #2
    Jerm3462
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    1-855-274-8313 if you are in the US

  3. #3
    vampire assassin
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    If Justbet is "reviewing" your play for this long, it has nothing to do with bitcoin. They probably think you were past-posting, using a faster feed for live, or something else they view as a foul.

  4. #4
    pologq
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    that is the bookmaker family. something has to be up. i suggest you ask for a supervisor and get a straight story on what they have you flagged for.

  5. #5
    captrobey
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    I have not cashed out here in awhile mainly because they do not take my CC anymore. But my biggest cashout ever and a few others were from here including the $20000 one and i got paid on all of them never a problem. I have not done mush here though last 6 months .

  6. #6
    Gong8
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    Quote Originally Posted by Jerm3462 View Post
    1-855-274-8313 if you are in the US
    Thank you for this. It's sketchy that they keep telling me they don't have a phone number.

  7. #7
    Gong8
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    Quote Originally Posted by pologq View Post
    that is the bookmaker family. something has to be up. i suggest you ask for a supervisor and get a straight story on what they have you flagged for.
    I've asked for a supervisor or higher up multiple times and they keep telling me that some guy Johnny in chat "is the guy."

  8. #8
    Gong8
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    Quote Originally Posted by vampire assassin View Post
    If Justbet is "reviewing" your play for this long, it has nothing to do with bitcoin. They probably think you were past-posting, using a faster feed for live, or something else they view as a foul.
    I didn't do any of the above, or anything else suspect. I deposited 4 times for a little under 4k total. I did their casino bonus and lost, won in the live dealer casino, lost 5k in Super Bowl bets, and won in their blackjack. They can't even make up a reason to not pay me, I keep asking.
    Last edited by Gong8; 03-04-21 at 04:06 PM. Reason: grammar

  9. #9
    Gong8
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    Quote Originally Posted by Jerm3462 View Post
    1-855-274-8313 if you are in the US
    This number doesn't work. They claim their phones are not open due to the pandemic.

  10. #10
    FahnGreat
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    Hi. Did you ever get paid? I'm having a similar experience with Bookmaker right now. Thank you.

  11. #11
    pimike
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    Quote Originally Posted by FahnGreat View Post
    Hi. Did you ever get paid? I'm having a similar experience with Bookmaker right now. Thank you.
    Did you also play the casino?

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  12. #12
    FahnGreat
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    Quote Originally Posted by pimike View Post
    Did you also play the casino?
    Yeah I did. I took their bitcoin casino bonus too. Are you having the same issue??

  13. #13
    Headsterx
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    File a SBR complaint
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  14. #14
    pologq
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    Quote Originally Posted by FahnGreat View Post
    Yeah I did. I took their bitcoin casino bonus too. Are you having the same issue??
    your rollover has been met?

  15. #15
    Gong8
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    Still won't cash me out!

    I'm bumping this. I still haven't been paid and Justbet will not reply to my emails. Their phone doesn't work. This is a complete joke.

  16. #16
    winkyyy
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    Maybe they should just SHUT JUSTBET DOWN if they are stiffs.

    Tired of the Offshore bullying the USA Players....

    They answer to no one......do what they want...


    isn't it time?????


    Draft Kings, Wynn, Twinspires, Golden Nugget, Pointsbet so many US Options that donot

    kid around when it comes to payment....

  17. #17
    themike78
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    I find it hard to believe that one of the most reliable sportsbook in the industry decided to not pay for no reason. 99.9 percent the guy tried to scam somehow or they are just investigating and will pay. I don't think they have not paid anybody ever for no reason.

  18. #18
    themike78
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    Quote Originally Posted by winkyyy View Post
    Tired of the Offshore bullying the USA Players....

    They answer to no one......do what they want...


    isn't it time?????


    Draft Kings, Wynn, Twinspires, Golden Nugget, Pointsbet so many US Options that donot

    kid around when it comes to payment....
    You have zero clue what you are talking about.

  19. #19
    Vyasports
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    Quote Originally Posted by winkyyy View Post
    Tired of the Offshore bullying the USA Players....

    They answer to no one......do what they want...


    isn't it time?????


    Draft Kings, Wynn, Twinspires, Golden Nugget, Pointsbet so many US Options that donot

    kid around when it comes to payment....
    shut up wiankyy post something useful for once
    jeezzzzz

  20. #20
    jjgold
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    USA books are crap, yeh none of this BS run around is their only strength I would agree

    But lines, betting options and bonuses you cannot beat offshore

    Lets get this worked out

  21. #21
    Gong8
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    Quote Originally Posted by themike78 View Post
    I find it hard to believe that one of the most reliable sportsbook in the industry decided to not pay for no reason. 99.9 percent the guy tried to scam somehow or they are just investigating and will pay. I don't think they have not paid anybody ever for no reason.
    Believe it. I'll post screenshots of chats and my action here if they give me the runaround again tomorrow.

  22. #22
    pimike
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    Quote Originally Posted by Gong8 View Post
    I'm bumping this. I still haven't been paid and Justbet will not reply to my emails. Their phone doesn't work. This is a complete joke.
    Their phone doesn’t work?

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  23. #23
    pimike
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    Quote Originally Posted by pimike View Post
    Their phone doesn’t work?
    Wow yep

    Nobody working phone lines.

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  24. #24
    Mugsy777
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    I have tried calling them for over a year and a half , noooooooooooooooo , not kidding , phone is ALWAYS busy

  25. #25
    thezbar
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    Quote Originally Posted by jjgold View Post
    USA books are crap, yeh none of this BS run around is their only strength I would agree

    But lines, betting options and bonuses you cannot beat offshore

    Lets get this worked out
    Indeed. I've reloaded with Just Bet for years during March Madness. But this thread caused a pause this year.

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  26. #26
    HedgeHog
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    Quote Originally Posted by thezbar View Post
    Indeed. I've reloaded with Just Bet for years during March Madness. But this thread caused a pause this year.
    I don't think existing JB clients need to be overly concerned. This issue appears to involve a new account and verifying the player's identity. That said, it needs to be resolved and soon.

  27. #27
    Gong8
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    Quote Originally Posted by HedgeHog View Post
    I don't think existing JB clients need to be overly concerned. This issue appears to involve a new account and verifying the player's identity. That said, it needs to be resolved and soon.
    This is not true. My account was new-ish but I verified my license before ever trying to cash out. Then almost a week into me complaining on chat they asked me to send in a selfie and utility bill. I sent them in right away. No response email. Then in chat they would not confirm or deny they got them, but they did not ask for them again.

    I said I would post screenshots here the other day. Its been a long weekend, I will update tomorrow seeing as I still have not been paid and still have not received an email response, only "its under review" in their chat.

  28. #28
    Gong8
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    Quote Originally Posted by FahnGreat View Post
    Hi. Did you ever get paid? I'm having a similar experience with Bookmaker right now. Thank you.
    No I have not been paid. Was your issue the same and has it been resolved? Feel free to DM

  29. #29
    Gong8
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    Update: still not paid but better communication

    I sent another email yesterday and it went unanswered. I chatted again today and finally got someone who genuinely seemed like he wanted to get my issue resolved. He apologized for communication not being optimal. He said that they are investigating a "cluster" of accounts for fraud and I could be a bystander. He asked me 30 questions about my play there, some standard and some not standard; why did I play justbet (because I got crushed at Bookmaker-I gave my account number) and what was my betting strategy (bet huge and run it up or bust.) He did not know if they got my documents and I offered to send again but he said he would find them. He said he might have a number for me to call and I said I could in the morning but then he did not give me the number. I told him he could email me with more questions or the number and he acted like he was really trying to resolve this and would keel me posted.

    So still not paid but a tiny bit of progress.
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  30. #30
    HedgeHog
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    Quote Originally Posted by Gong8 View Post
    This is not true. My account was new-ish but I verified my license before ever trying to cash out. Then almost a week into me complaining on chat they asked me to send in a selfie and utility bill. I sent them in right away. No response email. Then in chat they would not confirm or deny they got them, but they did not ask for them again.

    I said I would post screenshots here the other day. Its been a long weekend, I will update tomorrow seeing as I still have not been paid and still have not received an email response, only "its under review" in their chat.
    Looks like the matter is finally being looked into now. Good luck.
    Last edited by HedgeHog; 03-25-21 at 05:25 AM. Reason: previous post not relevant

  31. #31
    Brooklyn Dick
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    Quote Originally Posted by HedgeHog View Post
    Looks like the matter is finally being looked into now. Good luck.
    It is a sad time when you need luck to collect.
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  32. #32
    Gong8
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    Justbet not paying, no reason - screenshots (help)

    Sorry all, Covid in the family and I had to abandon this thread the last week. I've also abandoned any shot of being paid by Justbet. I requested a cash out for $4252 on 2/22 and still have not been paid 6 weeks later with no reason other than they are investigating a group of accounts. I have answered every question, sent in all documents and volunteered to call directly and answer other questions. I've sent 7 emails and zero have been replied to.

    Background: I played at Bookmaker and lost over 5k. A month later I opened an account at Justbet. Both casinos I took their casino bonuses. I didn't win on them and I had heavy action on everything; slots, blackjack, baccarat and sports. I played way, way over what their rollover was. I specifically asked in chat if taking the casino bonus was the problem and he did not respond. I told them to look at my Bookmaker account to verify that I gave a ton of action and got crushed and said the reason I went to Justbet was because I got crushed. Randy in chat could see my action and said it was a tough beat. He asked me what games I liked and what my strategy was. I said I bet big and bust or win quick, and told him over and over to look at my action. He tried to be chummy and say he had the same strategy and it didn't work out for him and threw in a "lol." In 5k at BM plus what I was in at JB makes me a decent loser overall. Barely a winner at JB. If they have an accusation to make they should make it.

    My complaint extends to Bookmaker since they are the same company and I've been emailing a Bookmaker email as well as Justbet. Both casinos keep emailing me reload offers which is insanely tilting. I have a bunch of screenshots of chat since they won't email me transcripts (I asked). I just spent 30 minutes editing my personal info off of them and when I try to attach a photo to this post a box comes up asking for a URL. Can someone reply and tell me how to attach photos to a post please!?!?

  33. #33
    Vyasports
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    Quote Originally Posted by Gong8 View Post
    Sorry all, Covid in the family and I had to abandon this thread the last week. I've also abandoned any shot of being paid by Justbet. I requested a cash out for $4252 on 2/22 and still have not been paid 6 weeks later with no reason other than they are investigating a group of accounts. I have answered every question, sent in all documents and volunteered to call directly and answer other questions. I've sent 7 emails and zero have been replied to.

    Background: I played at Bookmaker and lost over 5k. A month later I opened an account at Justbet. Both casinos I took their casino bonuses. I didn't win on them and I had heavy action on everything; slots, blackjack, baccarat and sports. I played way, way over what their rollover was. I specifically asked in chat if taking the casino bonus was the problem and he did not respond. I told them to look at my Bookmaker account to verify that I gave a ton of action and got crushed and said the reason I went to Justbet was because I got crushed. Randy in chat could see my action and said it was a tough beat. He asked me what games I liked and what my strategy was. I said I bet big and bust or win quick, and told him over and over to look at my action. He tried to be chummy and say he had the same strategy and it didn't work out for him and threw in a "lol." In 5k at BM plus what I was in at JB makes me a decent loser overall. Barely a winner at JB. If they have an accusation to make they should make it.

    My complaint extends to Bookmaker since they are the same company and I've been emailing a Bookmaker email as well as Justbet. Both casinos keep emailing me reload offers which is insanely tilting. I have a bunch of screenshots of chat since they won't email me transcripts (I asked). I just spent 30 minutes editing my personal info off of them and when I try to attach a photo to this post a box comes up asking for a URL. Can someone reply and tell me how to attach photos to a post please!?!?
    do you have social media like FB or twitter? upload the pics there and then copy image and paste them here. that's the easiest way

  34. #34
    PharaohUB
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    Kind of Unprofessional to ask your playing style. First of all they can see it. Second why does it matter ? Are certain “styles “ not allowed? This post seems almost unbelievable for them to give a run around over such a small amount of money. If you didn’t do anything shady... Put in an sbr complaint and keep bumping the thread until it’s resolved. It’s your money they shouldn’t be holding it hostage without providing you or a third party (sbr) some kind of reason.
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  35. #35
    big joe 1212
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    These books should have to pay interest and penalty for holding funds if there is no reason to.

    No investigation should take this long

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