1. #1
    frauf
    frauf's Avatar Become A Pro!
    Join Date: 06-28-19
    Posts: 41
    Betpoints: 4455

    Betstars.eu (Pokerstars) - Fraud?

    I have sent my 3 Documents over 20 Days ago and my account is still frozen and it looks like alot of people
    have problems with this Bookie according to their own forum and twitter.

    https://twitter.com/StarsSupport/with_replies there are numerous people who are waiting over months for just the verification. They don't even answer on Emails you basically get an automatic email answer.


    How is something like this allowed, they take your money let you place the bet but u can't withdraw or even sort the problem out. I mean it's just the verification process it shouldn't take longer than 24 Hours how is everybody on hold for more than 20 Days.


    Did i just lose my money, i have alot of money on that site i even planned to go to holidays with that money is there any chance they will verify my account?
    Nomination(s):
    This post was nominated 1 time . To view the nominated thread please click here. People who nominated: lonnie55

  2. #2
    lonnie55
    lonnie55's Avatar Become A Pro!
    Join Date: 04-08-16
    Posts: 2,689
    Betpoints: 12267

    Same here: https://www.sportsbookreview.com/for...-response.html

    I'm waiting almost 5 weeks for just 88 EUR. They are ignoring all of my emails.

  3. #3
    Shifty
    Shifty's Avatar Become A Pro!
    Join Date: 08-10-08
    Posts: 547
    Betpoints: 7997

    FWIW, Betstars New Jersey pays out the same day, usually within an hour. Not much to offer though, same generic lines that are available everywhere else.

  4. #4
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,603
    Betpoints: 9216

    Quote Originally Posted by frauf View Post
    I have sent my 3 Documents over 20 Days ago and my account is still frozen and it looks like alot of people
    have problems with this Bookie according to their own forum and twitter.

    https://twitter.com/StarsSupport/with_replies there are numerous people who are waiting over months for just the verification. They don't even answer on Emails you basically get an automatic email answer.


    How is something like this allowed, they take your money let you place the bet but u can't withdraw or even sort the problem out. I mean it's just the verification process it shouldn't take longer than 24 Hours how is everybody on hold for more than 20 Days.


    Did i just lose my money, i have alot of money on that site i even planned to go to holidays with that money is there any chance they will verify my account?
    If you send in a Sportsbook Complaint form we can try and find out whats going on for you guys too.

  5. #5
    frauf
    frauf's Avatar Become A Pro!
    Join Date: 06-28-19
    Posts: 41
    Betpoints: 4455

    already did about 3-4 hours ago

    /e i would even donate money if you guys could help me asap.
    im really desperate...

  6. #6
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,603
    Betpoints: 9216

    Quote Originally Posted by frauf View Post
    already did about 3-4 hours ago

    /e i would even donate money if you guys could help me asap.
    im really desperate...
    Thanks but not needed. Free service.

  7. #7
    eaglesfan371
    The great game of POT...LIMIT...OMAHA
    eaglesfan371's Avatar Become A Pro!
    Join Date: 01-07-19
    Posts: 4,079
    Betpoints: 120

    Quite intriguing, will watch this story. When Pokerstars is taking so much rake in, it shocks me they aren’t paying quick in their other offerings. Keep us all updated and please report back if you do get paid.

  8. #8
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,603
    Betpoints: 9216

    This Malta licensed .EU version of their brand is not looking very good for them.

  9. #9
    frauf
    frauf's Avatar Become A Pro!
    Join Date: 06-28-19
    Posts: 41
    Betpoints: 4455

    Do you think our money is gone?

  10. #10
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,603
    Betpoints: 9216

    Quote Originally Posted by frauf View Post
    Do you think our money is gone?
    No.

    I would be more confident that the brand owners would not let that happen.

    Hopefully this operator they have with .eu is just disorganized.

  11. #11
    piterp
    piterp's Avatar Become A Pro!
    Join Date: 06-02-13
    Posts: 241
    Betpoints: 1148

    I Did my verification last month and they need less than 1 day to sort out also my withdrawn is instant but I use UK website

  12. #12
    redcar
    redcar's Avatar Become A Pro!
    Join Date: 05-29-18
    Posts: 64
    Betpoints: 5314

    Betstars now even takes over the German customers of Skybet

  13. #13
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,603
    Betpoints: 9216

    Quote Originally Posted by redcar View Post
    Betstars now even takes over the German customers of Skybet
    is that betsars.eu or some other domain?

  14. #14
    redcar
    redcar's Avatar Become A Pro!
    Join Date: 05-29-18
    Posts: 64
    Betpoints: 5314

    Quote Originally Posted by Optional View Post
    is that betsars.eu or some other domain?
    betstars.eu
    Points Awarded:

    Optional gave redcar 2 Betpoint(s) for this post.


  15. #15
    Samuel999
    Samuel999's Avatar Become A Pro!
    Join Date: 06-29-19
    Posts: 2
    Betpoints: 12

    Something fishy is going on with pokerstars/betstars. They are basically screwing their customers, taken away rakeback for poker players and now giving sports players problems with withdrawls. Does not seem like a very reputable company any more since the Amaya takeover. They have at times taken very long to reply to my email (I am in the UK). A company of their size, the world's favourite place to play online poker, should have a phone number and also a live chat service.

  16. #16
    frauf
    frauf's Avatar Become A Pro!
    Join Date: 06-28-19
    Posts: 41
    Betpoints: 4455

    Day 26, still nothing.
    Did the complain cause anything?

  17. #17
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,603
    Betpoints: 9216

    Quote Originally Posted by frauf View Post
    Day 26, still nothing.
    Did the complain cause anything?
    No sign of an SBR complaint form yet Frauf?

    Have you sent it?

  18. #18
    frauf
    frauf's Avatar Become A Pro!
    Join Date: 06-28-19
    Posts: 41
    Betpoints: 4455

    yes, i did but i can do it again no worries

    /e
    done.

  19. #19
    lonnie55
    lonnie55's Avatar Become A Pro!
    Join Date: 04-08-16
    Posts: 2,689
    Betpoints: 12267

    My best advice is: Be patient.

    I had to wait almost 5 weeks for a reply but then everything was resolved very quickly.

  20. #20
    frauf
    frauf's Avatar Become A Pro!
    Join Date: 06-28-19
    Posts: 41
    Betpoints: 4455

    Don't know what to do actually.
    They said the account will be checked within 6 months but still no response.
    I once tried to contact them end of october and they just replied that the check is not done and i shouldn't contact them.

    Once again i tried to contact them last week but they didn't answer yet.

    Can anyone help me with this case?

  21. #21
    milwaukee mike
    milwaukee mike's Avatar SBR PRO
    Join Date: 08-22-07
    Posts: 26,906
    Betpoints: 7585

    Quote Originally Posted by frauf View Post
    Don't know what to do actually.
    They said the account will be checked within 6 months but still no response.
    I once tried to contact them end of october and they just replied that the check is not done and i shouldn't contact them.

    Once again i tried to contact them last week but they didn't answer yet.

    Can anyone help me with this case?
    that's just downright ridiculous

    good luck, i would be so pissed

  22. #22
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,603
    Betpoints: 9216

    If you have not already spoken to a dispute agent, please send in a new complaint form https://www.sportsbookreview.com/sportsbook-complaint/ (otherwise email the agent)

  23. #23
    fried cheese
    Update your status
    fried cheese's Avatar SBR PRO
    Join Date: 09-17-13
    Posts: 4,395
    Betpoints: 16950

    wow 6 months. they really cant be bothered to give a shit.

  24. #24
    frauf
    frauf's Avatar Become A Pro!
    Join Date: 06-28-19
    Posts: 41
    Betpoints: 4455

    Still no response from betstars. Did the complaint cause anything, Optional?

  25. #25
    newton0038
    newton0038's Avatar SBR PRO
    Join Date: 03-07-07
    Posts: 2,309
    Betpoints: 3303

    Would this not fall under the UKGC umbrella?

  26. #26
    frauf
    frauf's Avatar Become A Pro!
    Join Date: 06-28-19
    Posts: 41
    Betpoints: 4455

    Still nothing. Unbelievable.
    At this point i dont even want my winnings they should just give my initial deposit back.

    Dont know what to do they dont even answer via email.

  27. #27
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,603
    Betpoints: 9216

    Betstars.eu have refused to discuss player complaints with SBR.

    We also tried contacting Betstars.com asking for assistance to get their Malta licensed partner to reconsider to no avail.
    Last edited by Optional; 02-20-20 at 08:24 AM.

  28. #28
    frauf
    frauf's Avatar Become A Pro!
    Join Date: 06-28-19
    Posts: 41
    Betpoints: 4455

    Is there anything else i can do to get my initial deposit at least?

    i mean it's over 8 months now and they said it will not take more than 6

  29. #29
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,603
    Betpoints: 9216

    Betstars.eu are registered with IBAS as an independent ODR service. That would be your next step.

    https://www.ibas-uk.com/consumers/ho...ise-a-dispute/

  30. #30
    Vyasports
    check raise re-raise all-in
    Vyasports's Avatar Become A Pro!
    Join Date: 01-27-19
    Posts: 4,946
    Betpoints: 1334

    OP how much money are we talking here?
    for lonnie55 it was only 88 Eur and for him it was resolved after 5 weeks....

  31. #31
    frauf
    frauf's Avatar Become A Pro!
    Join Date: 06-28-19
    Posts: 41
    Betpoints: 4455

    around 1400€

  32. #32
    frauf
    frauf's Avatar Become A Pro!
    Join Date: 06-28-19
    Posts: 41
    Betpoints: 4455

    After almost 2 years i contacted them 2 weeks ago and they surprisingly replied.
    Unfortunately several screens from my ID, Bankstatement, asianconnect withdrawal page, ecopayz and binance account werent enough to verify myself.

    The only downside 2 years ago were they didn't answer to emails and it was hard to contact them and get a clear answer. I think they fixed that they reply withing 1 hour now at least something positive to say about them.
    Last edited by frauf; 04-29-21 at 11:51 AM.

Top