1. 01-11-21 12:42 PM #1
    Foosball Champ
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    Bookmaker.eu cancelled two winning wagers worth $775.60 in profit

    BOOKMAKER cancelled my winning exacta tickets from the fifth race Gulfstream Park from Saturday January 9th. Have trying to explanation, without avail.
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  2. 01-11-21 12:56 PM #2
    Stallion
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    File a complaint using the SBR complaint form.
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  3. 01-11-21 03:05 PM #3
    DroopyDog
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    Bookmaker likely didn’t cancel it. Their horse software provider did. Which means it was likely past the post time of the race.

    Have you confirmed you placed it before post time ?
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  4. 01-11-21 05:35 PM #4
    Optional
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    Quote Originally Posted by Foosball Champ View Post
    BOOKMAKER cancelled my winning exacta tickets from the fifth race Gulfstream Park from Saturday January 9th. Have trying to explanation, without avail.
    If you shoot in a sportsbook complaint form with the bet ID #s we can ask them about this for you https://www.sportsbookreview.com/sportsbook-complaint/
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  5. 01-11-21 08:57 PM #5
    Foosball Champ
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    Quote Originally Posted by droopydog View Post
    bookmaker likely didn’t cancel it. Their horse software provider did. Which means it was likely past the post time of the race.

    Have you confirmed you placed it before post time ?
    it was well before the post time. In fact i made a couple of other bets on twinspires on the same race after making the bookmaker bets
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  6. 01-11-21 09:48 PM #6
    littlekona
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    that is nice hit. post was 2:05 and race went off at 2:06 if the time stamp on your ticket is prior slam dunk case. dealing with 3rd party providers via the books CS can be a major headache
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  7. 01-12-21 06:12 AM #7
    Brooklyn Dick
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    Quote Originally Posted by DroopyDog View Post
    Bookmaker likely didn’t cancel it. Their horse software provider did. Which means it was likely past the post time of the race.

    Have you confirmed you placed it before post time ?

    They do not go by post time. When the first horse is loaded they close.
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  8. 02-03-21 11:42 AM #8
    Foosball Champ
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    UPDATE. No money put into my Bookmaker account nor have I received a response from SBR after filing my compllaint after two weeks. i prompted SBR 5 day ago.
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  9. 02-03-21 12:32 PM #9
    pimike
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    Quote Originally Posted by Foosball Champ View Post
    UPDATE. No money put into my Bookmaker account nor have I received a response from SBR after filing my compllaint after two weeks. i prompted SBR 5 day ago.
    Interesting

    I have faith.

    Would be nice if this get taken care of before the big weekend.
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  10. 03-02-21 01:14 AM #10
    Foosball Champ
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    After filing my SBR complaint i have got no justice. Bookmaker/Justbet 100 % Guilty of cancelling winning bet tickets. Bettor beware as Bookmaker is a scam book that will screw you out any large winner as it ensures their bottom line. I have a loyal customer ($4500.00) in handle a week for at least 10 years. like i said before i made bets on this race at Gulfstream on my ADW after i made these bookmaker bets that i was paid without issue. i submitted this evidence. but was stonewalled.
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  11. 03-02-21 05:44 AM #11
    Jerm3462
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    Quote Originally Posted by Foosball Champ View Post
    After filing my SBR complaint i have got no justice. Bookmaker/Justbet 100 % Guilty of cancelling winning bet tickets. Bettor beware as Bookmaker is a scam book that will screw you out any large winner as it ensures their bottom line. I have a loyal customer ($4500.00) in handle a week for at least 10 years. like i said before i made bets on this race at Gulfstream on my ADW after i made these bookmaker bets that i was paid without issue. i submitted this evidence. but was stonewalled.
    Dude, Bookmaker is not going to scam you out if $700. Calm down.
    If your ticket is legit, you'll get your money.
    Did Bookmaker respond to your inquiry at all?
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  12. 03-02-21 06:19 AM #12
    Optional
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    Quote Originally Posted by Foosball Champ View Post
    After filing my SBR complaint i have got no justice. Bookmaker/Justbet 100 % Guilty of cancelling winning bet tickets. Bettor beware as Bookmaker is a scam book that will screw you out any large winner as it ensures their bottom line. I have a loyal customer ($4500.00) in handle a week for at least 10 years. like i said before i made bets on this race at Gulfstream on my ADW after i made these bookmaker bets that i was paid without issue. i submitted this evidence. but was stonewalled.

    Bookmaker sent screenshots of their records that said this race started at 14:06:10 and your two bets were placed at 14:06:39 and 14:07:02. Which is quite a long time past post.

    And I don't think anyone tried to stonewall you. The contrary. Everyone involved sounds like they have gone out of their way to help.

    SBR explained to our BM rep that you said you made bets elsewhere after bookmaker and before you believe the race started. And he asked that you contact their Racebook Manager directly to discuss that.

    Have you done that?
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  13. 03-02-21 06:26 AM #13
    Optional
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    Quote Originally Posted by Jerm3462 View Post

    Dude, Bookmaker is not going to scam you out if $700. Calm down.
    If your ticket is legit, you'll get your money.
    Did Bookmaker respond to your inquiry at all?
    Foosball Champ knows the information I posted above.

    He was even sent the screenshot showing their time data.

    Why he decided to post he is being scammed, instead of showing the racebook manager the evidence he says is being stonewalled is anyone's guess.
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  14. 03-02-21 06:59 AM #14
    Jerm3462
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    Quote Originally Posted by Optional View Post
    Bookmaker sent screenshots of their records that said this race started at 14:06:10 and your two bets were placed at 14:06:39 and 14:07:02. Which is quite a long time past post.

    And I don't think anyone tried to stonewall you. The contrary. Everyone involved sounds like they have gone out of their way to help.

    SBR explained to our BM rep that you said you made bets elsewhere after bookmaker and before you believe the race started. And he asked that you contact their Racebook Manager directly to discuss that.

    Have you done that?
    14:07:02 is a crazy past post.
    The race was probably on the back stretch lol.
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  15. 03-02-21 07:20 AM #15
    Mugsy777
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    Optional , thanks for the info , great job as usual
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  16. 03-02-21 07:26 AM #16
    Optional
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    Quote Originally Posted by Jerm3462 View Post

    14:07:02 is a crazy past post.
    The race was probably on the back stretch lol.
    It's so past past, yet he is so sure, so maybe there was an error somewhere. Just as likely to be at ADW as BM though.

    If the time stamps on his ADW bets really do show a later time than 14:07:02, he should send screenshots of them to the BM Racebook Manager. Never know what he might do for a "loyal" $4500/wk 10year veteran customer.
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  17. 03-02-21 07:42 AM #17
    Jerm3462
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    How accurate is equibase official results?

    They have race going off at 2:06
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  18. 03-02-21 01:20 PM #18
    Patrick McIrish
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    Tough to be a mediator....

    Books want to respond tomorrow, players want answers yesterday.
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  19. 03-02-21 10:59 PM #19
    mtneer1212
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    Maybe he was watching on TVG or something, and they delayed showing the race, because of a conflict with another race?
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  20. 03-03-21 06:36 AM #20
    Brooklyn Dick
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    Quote Originally Posted by mtneer1212 View Post
    Maybe he was watching on TVG or something, and they delayed showing the race, because of a conflict with another race?
    That would not be possible on BM. They close the race when the first horse loads.
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  21. 03-10-21 10:05 PM #21
    winkyyy
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    Just wondering...If the wager LOST....would he have received REFUND??

    just wondering....


    At the racetrack bell rings ...and the machines LOCK.......so why Offshore are

    "Printing " Tickets AFTER POSTTIME???????

    "
    shouldnt u get a note " Race Closed " ?
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  22. 03-11-21 01:00 AM #22
    JoeCool20
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    Quote Originally Posted by winkyyy View Post
    just wondering....


    At the racetrack bell rings ...and the machines LOCK.......so why Offshore are

    "Printing " Tickets AFTER POSTTIME???????

    "
    shouldnt u get a note " Race Closed " ?
    This is always the great question! They accepted the bet, then waited until after it won to cancel it!!


    If he contacts Bookmaker and says: "You accepted my Horse wager AFTER post time, but it LOST, so I'd like a refund since if it had won then you would have not paid me."

    Does anybody on this whole site think that they would give him his money back if the bet loses? LOL
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