1. #1
    frenchbettor
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    1xbet cricket settlement issue

    Hello,

    I have an issue with the settlement of multiple cricket bets by 1xbet


    I placed my bets on the same games and all on the over/under run when the second wicket fall.

    All my bets was on the under (76, 96 and 112)

    In this game the team scored 152/1 and the second wicket never fall.

    Please note that it was a simple over/under bet with no option for the case the second wicket does not fall.

    1xbet settled the bet as a loss and I donít understand to me the bets should all have been refunded.

    can you please advise and help me?

    many thanks

  2. #2
    Optional
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    Would you have a screenshot of the ticket?

    And have you seen this same market at any other bookmakers?

    I have not bet cricket for quite a while personally, but being able to bet on a total after the next wicket falls is not something I have ever seen.

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  3. #3
    frenchbettor
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    Maybe i was not clear enough because this kind of bet is available on pretty every book

    see here a copy of one of the tickets

  4. #4

  5. #5
    frenchbettor
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    Of course the terms and conditions are totally silents on this case

  6. #6
    Optional
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    Oh I see, I did misunderstand.

    What would total runs be AT the fall of next wicket







    Honestly, I would assume if the total passes your Under bet mark it doesn't matter if the wicket fell, intuitively.

    Can you find a major book with published rules to suggest they would void these bets if no 2nd wicket fell?

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  7. #7
    frenchbettor
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    To be honest I find mostly book that settle the bet in such case and don’t consider it as void but I find it unblock

  8. #8
    frenchbettor
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    I understand that bet365 voie bets in such case

    https://help.bet365.com/product-help.../Rules/Cricket

  9. #9
    Optional
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    Quote Originally Posted by frenchbettor View Post
    I understand that bet365 voie bets in such case

    https://help.bet365.com/product-help.../Rules/Cricket
    It looks like Bet365 would also grade these a loss to me


    Runs at Fall of 1st Wicket

    At least one delivery must be bowled, if no wickets fall bets will be void unless settlement is already determined.



    I can't see runs at fall of next wicket there, but surely it would be the same.

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  10. #10
    frenchbettor
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    I accepted the settlement of those bet, I find it unfair but it appears to be the rule.

    However, the contrary happened this morning I bet on over 50.5 1st SF wicket of the 2nd inning, this inning was over at 67/0 https://www.flashscore.com/match/tvS...#match-summary
    according to the rule the bet should be won but here it was a refund!

    It seems that 1xbet applies the rule only when favorable to them.

    Please Opti can you intervene here?

    Thanks mate!
    Last edited by frenchbettor; 01-05-21 at 06:58 AM.

  11. #11
    Optional
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    Quote Originally Posted by frenchbettor View Post
    I accepted the settlement of those bet, I find it unfair but it appears to be the rule.

    However, the contrary happened this morning I bet on over 50.5 1st SF wicket of the 2nd inning, this inning was over at 67/0 https://www.flashscore.com/match/tvS...#match-summary
    according to the rule the bet should be won but here it was a refund!

    It seems that 1xbet applies the rule only when favorable to them.

    Please Opti can you intervene here?

    Thanks mate!
    Yes I sure can ask about that.

    Can you please post or send me the bet ID# ?

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  12. #12
    frenchbettor
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    Thanks just sent you a PM

  13. #13
    frenchbettor
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    it is just crazy how pitty they are

  14. #14
    ouzoun
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    This bookmakers should be avoided. I think they only pay Russians. All others are not getting paid.

  15. #15
    frenchbettor
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    The worst here is that they refuse to listen despite making crazy settlement

  16. #16
    frenchbettor
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    Asd agreed with opti please find here copy of the betslip:



    If the target total is exedeed but the wicket has not fall:- If you bet on the under the bet is lost- If you bet on the over the bet is refundedOf course there is no such thing in their T&Cs.

    It is just crazy

  17. #17
    Nickkkk112
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    1xbet bad bookmaker ((
    1xbet bad bookmaker ((

  18. #18
    Optional
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    Quote Originally Posted by frenchbettor View Post
    Asd agreed with opti please find here copy of the betslip:



    If the target total is exedeed but the wicket has not fall:- If you bet on the under the bet is lost- If you bet on the over the bet is refundedOf course there is no such thing in their T&Cs.

    It is just crazy

    SBR contacted them and pointed out that it is ridiculous to tell the OP his UNDER bet was settled as a loss as it had already been decided despite no wicket falling.

    And then 2 days later telling him his OVER bet is void as no wicket fell, despite being already decided in the same way his under bet had been two days earlier.



    ZERO RESPONSE FROM 1XBET.

    I guess what can they say anyway?

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  19. #19
    frenchbettor
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    It is insane being noted that we talk here about less than 100 € when i am a long time loosing player.

    They are a mess

  20. #20
    frenchbettor
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    Please note that the settlement is so silly that when I contacted them on the live chat an operator told me the bet should be won for the over even if the wicket did not fall

  21. #21
    frenchbettor
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    Crazy talk with an operator:

    Indeed I ask them out of the wood whats happens if a wicket does not fall.

    They told me that all bets are refunded.

    I ask to confirm if it is the case even for an under bettor shall the total be exceeded the answer is yes.

    Here is what comes next:

    well in this case there was no wicket and my bets has been settled lost14:39

    16185489059 / 16185556517 i 16185395093
    14:39

    can you please correct this misake
    14:39

    There are different markets.
    14:40

    Your bet slip was settled correctly
    14:41

    it was the same market
    14:43

    run at fall of next wicket
    14:43

    exact same market
    14:43

    there was no wicket
    14:43

    the bet should be refunded
    14:43

    The bets are different.
    14:44

    no it was the exact same
    14:45

    run at fall of wicket XX
    14:45

    it's exact same market
    14:45

    They are different. Look again.
    14:45

    same bet
    14:45

    same betn
    14:45

    no they are the same
    14:45

    You have been provided with all information.
    14:45

    its clearly the samze
    14:46

    you are making a fool out of yourself
    14:46

    it the same bet
    14:46

    please correct and refund bet 16185489059 / 16185556517 i 16185395093
    14:46

    it was bet on the second wicket
    14:46

    there was not second wicket all bet should be refunded
    14:47

    Your bet slip was settled correctly.
    14:47

    no because you told me that for thoise market bets are refunded if there is no wicket even if the total is exeded
    14:47

    you told me that
    14:49

    it is the exact same market act in good faith please
    14:49

    You have been provided with all information.
    14:49

    no i am sorry you gave me an information please take responsibility
    14:50

    this conversation is recorded you are a fool of yourself
    14:50

    again please apply the rule you told me
    14:55

    You have been provided with all information.
    14:57

    no i have not you have provide me an information and refuse to review a bet settled incorrectly with NO EXPLANATION
    14:58

    why thos bet have not been refunded
    14:58

    16185489059 / 16185556517 i 16185395093
    14:58

    These bets are completely different.
    14:59

    how they are different
    14:59

    ?
    14:59

    its both time "run at fall of wicket XX"
    14:59

    it's the exact same name
    15:00

    come on act in good faith
    15:01

    The Wicket 3 and the Wicket 2 have the difference.
    15:01

    so the rule is different for wicket 3 than it is for wicket 2?
    15:02

    explain to me please

    15:02

  22. #22
    Optional
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    Quote Originally Posted by frenchbettor View Post
    I ask to confirm if it is the case even for an under bettor shall the total be exceeded the answer is yes.
    Why would you leave out this most important part of you chat from what you posted?

    Why does the partial chat you posted look edited?

    Are you embellishing?

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  23. #23
    frenchbettor
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    This is the exact quote the first part is not on the live chat because it vanished after certain time

    but i took a screeshot










    [COLOR=unset !important]
    [/COLOR]

  24. #24
    frenchbettor
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  25. #25
    frenchbettor
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    Hey Opti, do you have any update?

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