1. 11-18-20 01:39 PM #1
    dmm
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    RESOLVED: Heritage not Crediting 10% Reload Bonus

    So I cashed out of Heritage over a month ago ($1k). Saw that they had a 10% reload bonus with 5x rollover. Confirmed with customer support that I was eligible. Deposited $350. Asked same support agent to credit bonus. She denied it saying I'm not eligible because of the cashout.
    Last edited by dmm; 11-18-20 at 07:25 PM.
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  2. 11-18-20 01:39 PM #2
    dmm
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    Her response: "Sorry my bad, I should have reminded you."
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  3. 11-18-20 02:42 PM #3
    dmm
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    Just got a phone call from a Supervisor and the bonus has been credited.
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  4. 11-18-20 04:28 PM #4
    BigJay
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    Quote Originally Posted by dmm View Post
    Her response: "Sorry my bad, I should have reminded you."
    Glad they made good on it. I don’t use them anymore because of errors like this.

    I don’t take bonuses but several times I had a clerk check with supervisor to make sure I could get more than their small Max bets on futures (a race or a fight) only to make my deposit, call back and talk to the exact same rep and get a different story. I got tired of dealing with the Heritage hassle.
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  5. 11-18-20 06:38 PM #5
    stevex
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    It’s standard operating procedure for them to not automatically give the bonus on reloads if your last transaction was a payout. Nothing to see here. Heritage is still #1.
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  6. 11-18-20 07:24 PM #6
    dmm
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    Quote Originally Posted by stevex View Post
    It’s standard operating procedure for them to not automatically give the bonus on reloads if your last transaction was a payout. Nothing to see here. Heritage is still #1.
    They are absolutely not #1 for me.


    • Broken software made signup impossible because of my address
    • Promotions don't show up correctly on home page -- flickers for one second, then disappears
    • Used to have much better lines (-105)
    • Limited alt line options
    • Poor front-line customer support
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