1. 06-11-20 07:16 PM #1
    ATC727
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    BetOnline Complaint

    I have filed a complaint regarding BOL free entry blackjack tournaments. They have not credited my
    Account ever, and it has been over 7 days since the tournament completed. Each live chat has resulted in run around questions with them never having any record of me winning. I posted a screenshot of my prize at the end for proof and have attached it in the email.
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  2. 06-11-20 08:16 PM #2
    PD77
    Bitches!
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    Good luck, last guy that won posted here and he had a ridiculous rollover tied to his win even though the tournament had a cash entry, I’ve never heard one single good thing about BO’s BJ tournaments.
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  3. 06-11-20 09:47 PM #3
    Mr0ctober
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    I won a couple of those. Had the same issue finally got with someone and they said it’s under the drop down menu or bonuses and free spins tab in casino. The rollover is a joke to the point where you can’t win and you can only play those automated games. It’s basically a waste of time to even try to win them.
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  4. 06-12-20 03:04 AM #4
    ATC727
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    No response. No bonuses, nothing on the bonuses drop down menu.
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  5. 06-12-20 07:40 AM #5
    pologq
    When you are SBR you are SBR 4 Life
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    pretty embarrassing that BOL handles the tourneys like that
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  6. 06-13-20 04:47 PM #6
    ATC727
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    Still no response from anybody.
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  7. 06-13-20 05:37 PM #7
    jedihyoju
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    expecting free money from these sites is wrong from the start.
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  8. 06-14-20 10:55 PM #8
    ATC727
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    Still no reply. From SBR or BOL.
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  9. 06-14-20 11:32 PM #9
    horja1
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    You posted on a Friday, give SBR a few more days
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  10. 06-15-20 12:09 AM #10
    pimike
    SPORTS IS MONEY
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    Quote Originally Posted by horja1 View Post
    You posted on a Friday, give SBR a few more days
    Yes not Much happening over the weekend except protest and chaos around the country.

    You will be taken care of Mark my words.

    Cheers
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  11. 06-15-20 12:10 AM #11
    ATC727
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    Thanks for posting a picture of our retired friend.

    - your friendly LEO in Washington, D.C.
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  12. 06-15-20 12:12 AM #12
    pimike
    SPORTS IS MONEY
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    Quote Originally Posted by ATC727 View Post
    Thanks for posting a picture of our retired friend.

    - your friendly LEO in Washington, D.C.


    Amen
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  13. 06-15-20 11:27 AM #13
    Optional
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    Quote Originally Posted by ATC727 View Post
    Still no reply. From SBR or BOL.
    Best way to chase up is to reply to the confirmation email that you should have received back after submitting the form.
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  14. 06-17-20 07:45 PM #14
    ATC727
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    Still no resolution. This tournament ended 2 weeks ago. Wow what a SHT book.
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  15. 06-17-20 10:01 PM #15
    Mr0ctober
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    You can’t win anything with the rollover they will send with your free play. You are wasting your time. Trust me on this one.
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  16. 06-18-20 10:15 PM #16
    ATC727
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    Hey rookie, I know. I’m experienced.

    There is a principle here. Not sure if you can see that, probably not.
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  17. 06-18-20 10:16 PM #17
    ATC727
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    Still no resolution from my complaint from BOL or SbForum.
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  18. 06-19-20 06:32 AM #18
    MeanPeopleSuck
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    Quote Originally Posted by ATC727 View Post
    Still no resolution from my complaint from BOL or SbForum.
    I've won a few of those BJ prizes. The reason you might've missed it is they very quietly stash your win under the "bonuses" subsection on the casino page and it's only up for a few days.

    Don't worry, though, you didn't miss anything. BOL's rollover requirement to turn your prize into cash is 50 times the prize amount. So if you "win" $500, that'll be your balance under "bonus," but to actually receive any money you have to get through $25,000 in rollover without going broke.

    I've never made it through that mega rollover, but even if you do, my guess is the prize is probably just a fp, not cash.
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  19. 06-19-20 06:35 AM #19
    JAKEPEAVY21
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    Yet another example of how awful their customer service is.
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  20. 06-19-20 12:41 PM #20
    ATC727
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    No, I never received it under any free spins or prizes tabs. I have checked every day since the day i won. Every day. That’s why I’m here.
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  21. 06-19-20 01:15 PM #21
    MeanPeopleSuck
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    Quote Originally Posted by ATC727 View Post
    No, I never received it under any free spins or prizes tabs. I have checked every day since the day i won. Every day. That’s why I’m here.
    Oh, cool, I see. Is it possible you were knocked out of the money by the large amount of maneuvering that happens in the last 5 mins of those tournaments and just didn't know about it?

    I only ask because BOL doesn't really have a motivation for not handing out BJ prizes since they've built in a rollover requirement that basically prevents any of those prizes from actually being cashed.
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  22. 06-19-20 07:57 PM #22
    ATC727
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    No, I was in a solid position and took a screenshot when the tournament ended. Sent it to SB when I filed the complaint as proof.
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  23. 06-21-20 02:10 PM #23
    ATC727
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    Still nothing a full week without any email, correspondence. I assume because of COVID-19. I will wait. Terrible book.
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  24. 06-21-20 04:37 PM #24
    DontTailMe
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    Quote Originally Posted by ATC727 View Post
    Still nothing a full week without any email, correspondence. I assume because of COVID-19. I will wait. Terrible book.
    I understand you’re unhappy with this experience, but it’s a good book overall.

    As for the week delay. I don’t know how much back and forth you’ve had with them, but I’ve found that sometimes these offshore books will cease replying to a specific issue if they have reached their final decision and feel that dither communication serves no good purpose. Hopefully, in your case, it merely indicates thst the issue has been escalated for someone else to look at.
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  25. 06-21-20 05:53 PM #25
    ATC727
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    You can’t even parlay LIVE-IN play wagers. The most basic function of a sportsbook.
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  26. 06-26-20 01:49 PM #26
    ATC727
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    Still no resolution.
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  27. 06-26-20 04:16 PM #27
    DontTailMe
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    Quote Originally Posted by ATC727 View Post
    Still no resolution.
    Weird. You'd think this would be pretty straightforward with a screenshot. Of course, we haven't seen the screenshot and don't know exactly what it shows/proves.
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  28. 06-29-20 01:15 AM #28
    ATC727
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    Oh no problem
    I’ll post the screenshot, which actually now shows my account number on here. Which is ok.
    How do I post it? There is no paste or insert feature...
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  29. 06-29-20 02:48 AM #29
    DontTailMe
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    Quote Originally Posted by ATC727 View Post
    Oh no problem
    I’ll post the screenshot, which actually now shows my account number on here. Which is ok.
    How do I post it? There is no paste or insert feature...
    Post to a free image hosting website like IMGBB and then click the Image icon here and paste the URL. I would black out account number and other identifying info.
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  30. 06-29-20 11:01 AM #30
    ATC727
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    Ok here it is, I finished in 6th place. Auto delete for after 1 day.


    https://ibb.co/B4bCwn0
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  31. 06-29-20 03:01 PM #31
    DontTailMe
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    "That page doesn't exist"
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  32. 07-01-20 02:17 AM #32
    ATC727
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    https://ibb.co/Z8pnxMk

    Set for deletion after 3 days.
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  33. 07-02-20 05:37 PM #33
    ATC727
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    Ummmm still no response. Does SBR not care either ?
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  34. 07-11-20 06:27 PM #34
    ATC727
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    Why has SBR not responded? I can see BOL has taken the tournament BJ away, and not offering it anymore. If they can do this imagine what else they can do. And SBR has been silent
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  35. 07-12-20 07:59 AM #35
    Vyasports
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    be patient dude...
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