So,
I took yesterday bet on Goztepe-Sivasspor game.
Bet has been won and after i checked my balance at the end of the game, i realised it has been voided.
Contacted them and got this reply:
Dear Client,
Thank you for contacting us.
Please be informed that your wager was cancelled due to VAR. (Soccer Rules for Live Betting 29.20)
Any live wager made prior to the time of a decision of the Video Assistant Referee (VAR) which conflicts with the original decision (or non-decision, such as allowing play to continue after a possible infraction before reviewing the video) by the official on the field will be treated as void if the odds offered on that specific wager are materially affected by the VAR decision.
There was a foul at 11:29:18 AM PST that was reviewed thru VAR and a Penalty was awarded.
Your wager which was placed at 11:29:18 AM PST was materially affected by the VAR decision and was therefor voided.
Should you need any further assistance, please do not hesitate to contact us again.
So my question is, what can i do, if after i took the bet, 10 seconds later there was penalty awarded?
I am so sure, as i watched it live and followed at bet365, that 10 seconds after the bet has been confirmed, everything happened than.
I said that to them, they tell no, we checked bla bla.
Other joke is, that they even didn't informed me for ex. that the bet has been cancelled via e-mail.
I had to understand it by myself after the end of the game.
One of the worst experiences with pinnacle for sure!