[teddybreak]

Yesterday I tried to access my account at 1bet and I couldn't log in. So I tried the forgot my password option, but my mailaddress wasn't recognised. So I contacted them and they say that my account was closed to inactivity. To add to that the remaining funds, of nearly €6000, from which €5000 was my deposit, have gone up in smoke. They base their decision on rule 3.16 of their terms and conditions which states:

3.16. The customer holds the responsibility to actively maintain their own account. Should an account be inactive for 6 consecutive months or longer, 1BET reserves all rights to terminate the customer's account and therefore; all outstanding balances are forfeited.

Apart from the fact that this rule seems rather harsh I am rather sure I have logged in to my account on October 27 2018 to check my balance for my taxes, which I update twice a year. So I thought the confusion may have been that I did not actually place a bet, but that doesn't seem to be the case. They simply dispute the fact that I logged in (through a VPN, see below*) and say I have last logged in on March 19 last year (a year ago tomorrow).

Now I am in a status quo with them as they keep referring to rule 3.16 of their terms and conditions and keep saying that I last logged in on March 19 2018.

*I would like to add that in September 2017 1bet changed in their terms and conditions that people from The Netherlands cannot access their website at all (rule 2.2 in the terms and conditions). If I go to www.1bet.com I simply get an error message which corresponds with what they say in their terms and conditions.

Before they changed this I regularly played at 1bet. They say they informed all players from The Netherlands of that decision including me, but they never did. I myself contacted customer service and asked about it. First they stated I could use a different IP address to access the website. In reply I asked if I could still use their services, and they replied to that saying 1bet services are available to customers not logging in from the Netherlands. So either I could not use their services anymore (in which case they should have acted and closed my account and returned my funds) or they were actively encouraging me to break their own terms by continue accessing their services in an alternative way.





I don't need my account back as I cannot use their services anyway, but is there any hope for me to retrieve my funds?

[dealer wins]

Rogue term or what. Daylight robbery hope SBR can help you!

[Optional]

Shocking if true that they think they can confiscate a balance for simply not logging in for 6 months.

Although it sounds like the Netherlands thing might have something to do with it.


You can submit an SBR complaint form if you wish https://www.sportsbookreview.com/sportsbook-complaint/

[teddybreak]

Shocking if true that they think they can confiscate a balance for simply not logging in for 6 months.

Although it sounds like the Netherlands thing might have something to do with it.


You can submit an SBR complaint form if you wish https://www.sportsbookreview.com/sportsbook-complaint/

I have filled out the form!

[KittiP]

That's terrible, there is always two sides to every story, but it seems like whatever the other side of the story is wouldn't make any difference.

That's your money and you haven't broken any of their terms and conditions if you did log into the account on October 27.

Even if you didn't, they should be flexible enough to just let it slide. Even if its in their terms and conditions, just give the money back, they haven't made it fairly. It would literally be like 'dealer wins' says "Daylight robbery".

What is up with these bookmakers, no matter what book we are talking about they are always trying to abuse their position of holding customer funds. I guess it is just human nature right? If you can exploit then you can find any way to justify it to yourself.

I hope you get your money back.

[flipacoin9698]

I have never heard of 1bet

Why would you trust an offshore book that is not rated A+ ??

I'm not trying to blame the victim here, just trying to understand why not use a book that seriously relies on their reputation and take the business seriously? If you are going to tell me it was for the bonus I will say you are getting what you deserve. NEVER open any account based on bonuses... I realize there are plenty of people think that is value, I'm telling you that is a fools errand.

[KittiP]

Just to be clear about whether they mean activity to be logging in or placing a bet:


Re: Hi

Inbox

x

Jayden R. (1bet)	7:29 AM (2 hours ago)
to me

Dear Sir/Madam,

Thank you for reaching us!

Please note that inactivity is understood as an extended period of time in which you have not logged into your account. It is not specifically required to place bets or perform transactions in that time frame.

We would be happy to assist you with any additional questions you might have.

Kind Regards,
1Bet Customer Service Team

On Thu, Mar 21, 2019 at 3:14 AM, kpunladda91@gmail.com <kpunladda91@gmail.com> wrote via Messenger:

Hi

I am thinking about opening an account and have a few questions about your terms and conditions.

Section 3.16 states:3.16. The customer holds the responsibility to actively maintain their own account. Should an account be inactive for 6 consecutive months or longer, 1BET reserves all rights to terminate the customer's account and therefore; all outstanding balances are forfeited.

What does this mean exactly, does it mean that you must login to the account or does it mean that bets must be placed within every 6 month period?

So now they can't come back and say that activity means that you need to have placed a bet.

You logged in, in the only way that you could have, by using a vpn.

[teddybreak]

I have never heard of 1bet

Why would you trust an offshore book that is not rated A+ ??

I'm not trying to blame the victim here, just trying to understand why not use a book that seriously relies on their reputation and take the business seriously? If you are going to tell me it was for the bonus I will say you are getting what you deserve. NEVER open any account based on bonuses... I realize there are plenty of people think that is value, I'm telling you that is a fools errand.

At the time they had distinctive markets that made me sign up. Nothing wrong with having multiple bookies at your disposal if you're not betting on the biggest markets out there. Of course I googled to see if there were any red flags surrounding 1bet as I was about to sign up.

Also I think I didn't even made use of a bonus in any form. I rarely do that anyway as that's an easy way to kill your account when you have a success or two along the way.

Over the pas ~2 years they changed the platform they are using and changed their rules about people from the Netherlands using their site, otherwise I would still be using their services.

[teddybreak]

That's terrible, there is always two sides to every story, but it seems like whatever the other side of the story is wouldn't make any difference.

That's your money and you haven't broken any of their terms and conditions if you did log into the account on October 27.

Even if you didn't, they should be flexible enough to just let it slide. Even if its in their terms and conditions, just give the money back, they haven't made it fairly. It would literally be like 'dealer wins' says "Daylight robbery".

What is up with these bookmakers, no matter what book we are talking about they are always trying to abuse their position of holding customer funds. I guess it is just human nature right? If you can exploit then you can find any way to justify it to yourself.

I hope you get your money back.

Problem is that I don't have anything to back me up on the logging in.

But i'm almost sure I did. Only thing I can think of is that my VPN failed me and the login never came through or something like that.

But still, simply closing the account and keeping hold of the entire funds sounds like daylight robbery indeed.

[KittiP]

I don’t know what you mean by your vpn failed, because if you logged in and checked the balance then it means that you logged in.If you logged in then your vpn must have been working.

If then your vpn failed and you clicked a link or refreshed the page, then you would have been redirected to a page saying something along the lines of ‘you can’t access this page from your location’

If the vpn wasn’t working when you tried to log in then you would have got that same message.

But none of this matters, if you saw your balance then it means that you logged in?

Any updates on this?

It just seems really childish, petty and a complete misuse of their power and position of simply holding customer funds.

[teddybreak]

I don’t know what you mean by your vpn failed, because if you logged in and checked the balance then it means that you logged in.If you logged in then your vpn must have been working.

If then your vpn failed and you clicked a link or refreshed the page, then you would have been redirected to a page saying something along the lines of ‘you can’t access this page from your location’

If the vpn wasn’t working when you tried to log in then you would have got that same message.

But none of this matters, if you saw your balance then it means that you logged in?

Any updates on this?

It just seems really childish, petty and a complete misuse of their power and position of simply holding customer funds.

By my VPN failing I mean that my VPN (I use the free version of Zenmate) actually did not work when trying to log in and for taxes sake I just went with the last balance of 1bet I had on record as I had stopped using their services anyway. But I cannot recall doing that, so that's why I'm saying i'm almost sure I actually logged in.

And I should've just withdrawn the whole balance as soon as they changed their rules about people from The Netherlands, but that's a little late for that now

To your last question: No, I have not heard anything after filling in the form.

[HeeeHAWWWW]

If then your vpn failed and you clicked a link or refreshed the page, then you would have been redirected to a page saying something along the lines of ‘you can’t access this page from your location’

Surprisingly, a lot of sites only do the IP check at logon. You can drop the VPN connection after that and continue browsing as normal.

[KittiP]

By my VPN failing I mean that my VPN (I use the free version of Zenmate) actually did not work when trying to log in and for taxes sake I just went with the last balance of 1bet I had on record as I had stopped using their services anyway. But I cannot recall doing that, so that's why I'm saying i'm almost sure I actually logged in.
And I should've just withdrawn the whole balance as soon as they changed their rules about people from The Netherlands, but that's a little late for that now

To your last question: No, I have not heard anything after filling in the form.

I see your point now.
Why can't they just grow up and act like adults in a situation like this. Complete abuse of their power and position (the position just being the one holding customers money).

It would be interesting to see how many bookmakers would be left after a few years, if players were able to place bets without uploading to the bookmaker sites and the funds were just placed on hold in their bank accounts until the bets were resulted (externally by a third party).
Then if the bets won, the company had to pay the bank and if the bets lost, the bank you release the funds to the bookmakers.
This way we would be able to see how much money they can actually make honestly without stealing funds.

[KittiP]

I can't access the 1bet website anymore for some reason. So I cant see who their licensor is.
I'm guessing that it is Curacao though. (hopefully its not though)
Is it worth making a complaint to their licensor?

[KittiP]

Surprisingly, a lot of sites only do the IP check at logon. You can drop the VPN connection after that and continue browsing as normal.

Oh really, thanks, I didn't know that.

[moojoo]

I just dont understand. You cant use site,but you dont request withdrawal.

[KittiP]

I just dont understand. You cant use site,but you dont request withdrawal.

Seems odd to me too.

[curry2211]

I'm interested in that, how can you know that? I mean the fact that the only collect the IP with the Login, for example I'm pretty sure bet365 does it every few minutes.

[BigdaddyQH]

It sounds to me as if the person involved is not sure what he did. If that is the case, like it or not, the book had a right to do what they did. The fact is this. The book is going to win 99% of these disputes because the game is in their backyard, NOT the players. If you wager off line, this is what can happen to you.

[teddybreak]

I just dont understand. You cant use site,but you dont request withdrawal.

Nothing odd to that, just laziness.

[moojoo]

Cut the crap man,its 5000 euro not 5e.

[KittiP]

Cut the crap man,its 5000 euro not 5e.

I sort of still believe him, some people do just put things off from time to time.
It is a bit weird that he didn't withdraw the money when he logged in to check the balance, surely that would have only been a few extra clicks, but who knows. I don't think that we can judge it based on that.

It might explain that you didn't log in on October 27 2018, because if you would have logged in to check the balance and it worked, you probably would have made the withdraw because, at this point it is a useless account.
And if your VPN stopped working and you couldn't login, then you didn't log in to check the balance and then you have broken their 3.16 Term.

Still think that you should just be allowed to have you money back though, it's yours at the end of the day.

[Optional]

Cut the crap man,its 5000 euro not 5e.

Over the years I've run across 4 or 5 people who have left 50k or more sitting in tinpot books for months unused between seasons, only to have a problem with it being 'hacked' or the book going broke, or just coming up with some excuse to not honor it.

I have to restrain myself from saying "it's not a bloody bank, what were you thinking?" each time. As it's not unreasonable to expect your money to still be there and these amounts obviously mean less to some people than others too.

[KittiP]

"it's not a bloody bank, what were you thinking?"

Noted, thanks.

I have a few accounts with a few thousand in them which I haven't used in a long time.

After reading this comment, I'm going to go to withdraw the money.

I guess I thought that its pointless to withdraw it and then deposit it again when I want to bet, but I would rather do that then hold the money in betting accounts.

Another thing that crosses my mind is that bookies don't really like it when you take you balance down to pretty much zero.
But I would rather that, then have the possibility of losing it.

[teddybreak]

I've encoutered it before (bookies to stop offering their services to people from The Netherlands), but in that cases I got a message my balance would be withdrawn through the method I used to deposit or the method of my preference. Or a message that my balance should be withdrawn before a mentioned date. Most of them even honored running bets as well.

In this case I didn't get any message, their site was just not accessible from a Dutch IP from a certain moment on. After that I even changed my address (to another place in The Netherlands) after I moved places, which was approved without any reverse notice.

If nothing comes out of this and I effectively won't see my money again it's a lesson learnt I guess, an expensive one though.

[teddybreak]

So how does this work? I've filled in the form some time ago but haven't heard anything back. Should I just assume nothing came out of it?

[teddybreak]

Anyone ?

[eaglesfan371]

Message Optional, he can maybe track down who is in charge of your case.

[Optional]

Anyone ?

I just PMed you.

[teddybreak]

I just PMed you.

Thanks!

[teddybreak]

I still haven't heard anything back, is there any hope at all?

[virtozo]

Curacao bookies are 99% thieves.

[teddybreak]

I just PMed you.

I still haven't heard anything back

[teddybreak]

Anything? Anyone? Do I have to take any action to get this going again?

[KittiP]

Make a complaint to their licensor and see where it goes from there?

I didn't realise that I was commenting on this thread before and then I got scammed by 18Bet.

1Bet, 18Bet and BabiBet seemed to be linked. So this sort of behaviour from 1Bet doesn't exactly surprise me.