1. #1
    KyloRenDarkSide3
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    5dimes betting contest ridiculous grade

    I've been very successful lately on the betting contest, I had a streak of 14, 1 away from 15 and the 2000 Freeplay prize, Also I'm in the lead for the monthly contest for 1000.

    I picked for my 15th pick Houston/Colts Sim game.

    There was a clear game breaking glitch that occurred live on stream, or they switched games or something shady.. I understand completely with sims crazy things can happen and I wouldn't complain if it was just something dumb.. but this is a clear GAME BREAKING GLITCH.

    Houston had the ball, They threw to the endzone and the player was CLEARLY out of bounds, They called it a Touchdown and it went to a booth review... It said Call OVERTURNED.. Meaning no TD.. Then the screen went BLACK for 10 full seconds, and came back and they were kicking the extra point as if it counted..... It was blocked and returned for 2 pts..

    This changed the ENTIRE outcome of the game, and CLEARLY was a GLITCH... It said overturned, Screen goes black and comes back and its not??!?!?

    If this stands, This is an absolute robbery.. You cannot in good faith accept that this is normal and okay..

    I want my streak pick voided, and my streak to stay @ 14.. I'm getting absolutely robbed of $2000 + $1000 monthly very good chance.

    I've contacted 5dimes with the VOD which you can view yourself here : https://www.twitch.tv/videos/648761306

    The glitch occurs @ 1:10:54

    After a long chat, and the supervisor reviewing it, They came back and said "The final score will be honored."

    "They are asking me to quote this rule: Regardless if a network/stream interruption occurs that makes one or more plays unavailable on the stream, final score is bidding for grading purposes of completed games"

    IT WASNT A NETWORK OR STREAM INTERRUPTION.

    IT CLEARLY SAID CALL OVERTURNED, BUT IT WASNT

    THATS A GLITCH.

    THAT RULE DOESNT APPLY WTF.

    I GOT SCAMMED.
    Last edited by KyloRenDarkSide3; 06-12-20 at 01:01 PM.

  2. #2
    KyloRenDarkSide3
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    Just called and spoke to "henry" he told me they are sticking with final score, It doesn't matter that a clear glitch happened in the game that changed everything drastically, They are sticking with the final score.

    Absolutely unbelievable. Pure robbery.

    I've sent in a complaint here, I hope you guys can help me.

  3. #3
    Ant23
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    Kylo......Saw the video buddy and it looks like you got FINESSED on that one. Just when I thought I had seen it all with these #SHADY sims games. I don't know how they are even legal to take wagers on at this point with the countless GLITCHES and interruptions. When things don't seem to be going the way of the "house" it's amazing what a little GLITCH will do to turn things around. PLEASE HURRY UP LIVE SPORTS so this robbery will not continue!! PLEASE & THANK YOU!!
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  4. #4
    KyloRenDarkSide3
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    Quote Originally Posted by Ant23 View Post
    Kylo......Saw the video buddy and it looks like you got FINESSED on that one. Just when I thought I had seen it all with these #SHADY sims games. I don't know how they are even legal to take wagers on at this point with the countless GLITCHES and interruptions. When things don't seem to be going the way of the "house" it's amazing what a little GLITCH will do to turn things around. PLEASE HURRY UP LIVE SPORTS so this robbery will not continue!! PLEASE & THANK YOU!!
    I know its absolutely RIDICULOUS they are trying to let this stand... They are being so firm with me too like I dont even have an argument..

    It's insane, Its clearly a GLITCH, The rule they said that applied doesn't even make 1 bit of sense, has nothing to do with a stream interruption

  5. #5
    KyloRenDarkSide3
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    Just went back to live chat and got transferred to a manager named "Carrie"

    Again, She touted this rule

    "Regardless if a network/stream interruption occurs that makes one or more plays unavailable on the stream, final score is bidding for grading purposes of completed games"

    Hilarious, Rule doesn't even somewhat apply... How can they just keep saying this rule that doesn't even fit the circumstance even 1%.. They have nothing in their rules stating if a glitch happens the bets will stand.. Other books always void bets when stuff like this happens.. Its the right thing to do.

    This is robbery

    I keep calmly explaining, It was a glitch in the game etc, but they just ignore me and copy/paste that rule and say it will stand..

    sickening.

    Hopefully SBR can help me
    Last edited by KyloRenDarkSide3; 06-12-20 at 01:44 PM.

  6. #6
    Optional
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    You are welcome to send in a complaint form https://www.sportsbookreview.com/sportsbook-complaint/

    Sounds like they plan to stick by the rule though.
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  7. #7
    KyloRenDarkSide3
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    delete
    Last edited by KyloRenDarkSide3; 06-12-20 at 01:50 PM. Reason: double post

  8. #8
    KyloRenDarkSide3
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    Quote Originally Posted by Optional View Post
    You are welcome to send in a complaint form https://www.sportsbookreview.com/sportsbook-complaint/

    Sounds like they plan to stick by the rule though.
    I've sent in a complaint already, How does that rule even apply though?

    There was absolutely no network/stream interruption.

    The problem is it said Call overturned, and it didn't overturn the call, Thats just a straight up game glitch.

    Doesn't make sense.

  9. #9
    Optional
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    Quote Originally Posted by KyloRenDarkSide3 View Post

    I've sent in a complaint already, How does that rule even apply though?

    There was absolutely no network/stream interruption.

    The problem is it said Call overturned, and it didn't overturn the call, Thats just a straight up game glitch.

    Doesn't make sense.
    Yeah, looks like a mess from the stream chat.

    If that rule does not apply, can you find one you think does apply to make it void like you want?
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  10. #10
    KyloRenDarkSide3
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    Quote Originally Posted by Optional View Post
    Yeah, looks like a mess from the stream chat.

    If that rule does not apply, can you find one you think does apply to make it void like you want?
    There is no rule one way or the other regarding this, but most books would do the right thing as they have in the past when the game straight up glitches.. Like last week for example, on a jets game they got a pick in the endzone and for some reason instead of putting it @ the 20 it went all the way to opponent 6 in the redzone.. Many books did the right thing and voided all wagers because of the game breaking glitch.. This is the exact same thing, A straight up glitch.

    The rule they are touting is saying, If the stream cuts out, Or goes offline due to network etc.. Then it stands, I 100% get that, and thats a fine rule.. But this is a straight up game GLITCH and nothing happened with the stream at all.

    You can just see it says overturned and it doesn't overturn it.. So clearly its a glitch, The rule isn't for this situation and doesn't even 1% make sense... The rule is if the stream cuts out and misses a play or goes down.. Not for something in the game glitching..

    Straight up robbery.. so disgusted.

    Thought 5D would do the right things, no questions asked.. Very disappointed.. Hopefully SBR can talk some sense into them.

    Video doesn't lie.
    Last edited by KyloRenDarkSide3; 06-12-20 at 02:05 PM.

  11. #11
    Fitz030808
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    Im all for this guy getting a fair shake. But fellas, youre betting on a simulated video game. Regardless, if no clear rule is posted, the OP has a legit argument.

  12. #12
    aortega521
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    This is horrible just saw it. It clearly said call overturned... just wow

  13. #13
    HedgeHog
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    Being a contest selection, I think the OP may be out of luck as the Book can do whatever it wants in a situation like this. It's 5D's contest and their decision is likely going to stand. However, bettors that had actual funds on the game would have a much better chance at a reversal. Not saying it's right, but Books typically have a clause that management's decision on contests is final. Not sure SBR can do anything here.

  14. #14
    teacher10
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    Quote Originally Posted by KyloRenDarkSide3 View Post
    There is no rule one way or the other regarding this, but most books would do the right thing as they have in the past when the game straight up glitches.. Like last week for example, on a jets game they got a pick in the endzone and for some reason instead of putting it @ the 20 it went all the way to opponent 6 in the redzone.. Many books did the right thing and voided all wagers because of the game breaking glitch.. This is the exact same thing, A straight up glitch.

    Are you saying 5dimes refunded this game to all people who had action to this game. It was crazy. The ball was intercepted and then placed at the 6 yard line and as a result the Jets scored a td and won by 4 points

    https://www.twitch.tv/videos/642499873 fast forward to the 34:10 mark
    Last edited by teacher10; 06-12-20 at 05:19 PM. Reason: added the link
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  15. #15
    stevenash
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    This shit goes on all the time too at DraftKings.

  16. #16
    KyloRenDarkSide3
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    Quote Originally Posted by HedgeHog View Post
    Being a contest selection, I think the OP may be out of luck as the Book can do whatever it wants in a situation like this. It's 5D's contest and their decision is likely going to stand. However, bettors that had actual funds on the game would have a much better chance at a reversal. Not saying it's right, but Books typically have a clause that management's decision on contests is final. Not sure SBR can do anything here.
    It's still absolute robbery either way, but its ridiculous that they are trying to say the rule

    "Regardless if a network/stream interruption occurs that makes one or more plays unavailable on the stream, final score is bidding for grading purposes of completed games"

    Which doesn't even fit the situation at all or make sense.. Like they could just say this will stand because of our rule "If a fighter gets KO'd all bets stand" which doesn't even make sense cause this is football but thats how far off the other rule is they're saying lol..

    Doesn't fit the situation at all.

    Hope they do the right thing here and hope SBR can help move them into that direction, It's pathetic im gonna lose out on $2000 and $1000 because of this.

    Feels so scummy to leave it, Love 5dimes and have had no trouble before this but this is a joke.

  17. #17
    KyloRenDarkSide3
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    Quote Originally Posted by aortega521 View Post
    This is horrible just saw it. It clearly said call overturned... just wow
    Yep, it's very clear.

    Ridiculous.

  18. #18
    BigBlueNYG
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    5d should do the right thing and allow you to either pick again or atleast try to comp you with a prorated portion of the FP you would have won. These sims are a joke and anyone willing to risk $ on it or even a potential FP knows what they are getting into. It only took me watching 2 games to see some shady stuff happening, one game they had the feed cut for 10 minutes of actual time and when it comes back the team down 10 was up 4, with no explanation from book on why game wasn't voided. Wouldn't touch this shady stuff especially in a time where you know books bottom dollar is being affected by a lack of cash flow.
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  19. #19
    captrobey
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    This is why i have not placed a single bet since the live sports have been shut down. Too easy to screw and cheat people. Which is what they did to you. That 100% said Overturned. Was funny reading the endless comments on the chat when it happened looks like a lot of others were screwed too.

  20. #20
    KyloRenDarkSide3
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    Quote Originally Posted by BigBlueNYG View Post
    5d should do the right thing and allow you to either pick again or atleast try to comp you with a prorated portion of the FP you would have won. These sims are a joke and anyone willing to risk $ on it or even a potential FP knows what they are getting into. It only took me watching 2 games to see some shady stuff happening, one game they had the feed cut for 10 minutes of actual time and when it comes back the team down 10 was up 4, with no explanation from book on why game wasn't voided. Wouldn't touch this shady stuff especially in a time where you know books bottom dollar is being affected by a lack of cash flow.
    Thank you for your support, Hopefully this thread will help them do the right thing.

    Quote Originally Posted by captrobey View Post
    This is why i have not placed a single bet since the live sports have been shut down. Too easy to screw and cheat people. Which is what they did to you. That 100% said Overturned. Was funny reading the endless comments on the chat when it happened looks like a lot of others were screwed too.
    Thank you for your support, I agree it was an absolute joke.. I got totally robbed.. I know sims are messed up which is why I only play them low stakes for fun and on this betting contest, I went 14 in a row picking sims and 1 away from $2000 and this happens, Absolute joke.

    thought if any issue like this happened 5dimes being a great book would do the right thing.. Shocked how they treated a loyal customer with no past issues in this situation.

    Very disappointing, Still holding out small hope SBR can help me out.





  21. #21
    BigBlueNYG
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    IF it were me and I felt I was cheated as you do, I would call the book escalate the situation to a manager explain that you've been a loyal customer there for years without any problems and ask for help. If they still refuse to be reasonable or fair then close your account and play elsewhere.

  22. #22
    KyloRenDarkSide3
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    Quote Originally Posted by BigBlueNYG View Post
    IF it were me and I felt I was cheated as you do, I would call the book escalate the situation to a manager explain that you've been a loyal customer there for years without any problems and ask for help. If they still refuse to be reasonable or fair then close your account and play elsewhere.
    I did call and spoke to a manager, They just kept saying its being graded this way because ""Regardless if a network/stream interruption occurs that makes one or more plays unavailable on the stream, final score is bidding for grading purposes of completed games""

    And then I went later and talked to another manager on chat and got the same thing copy/pasted.
    It's like they don't understand what happened.. They watched the VOD, But they keep saying that rule as if it makes sense... But it doesn't match what happened at all.. I feel like they think im complaining that the stream cut out and missed a play or something and I'm mad.... When really it said call overturned and it didn't overturn the call.. Clearly just a big glitch in the game...

    I tried to explain that time and time again but they just respond
    "
    "Regardless if a network/stream interruption occurs that makes one or more plays unavailable on the stream, final score is bidding for grading purposes of completed games""

    SO FRUSTRATING.

    Still hold out small hope cause I've seen SBR work magic, and I know 5dimes are usually good, but hope is definitely dwindling.

    Pretty sad.
    Last edited by KyloRenDarkSide3; 06-13-20 at 12:56 AM.

  23. #23
    teacher10
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    Quote Originally Posted by KyloRenDarkSide3 View Post
    Like last week for example, on a jets game they got a pick in the endzone and for some reason instead of putting it @ the 20 it went all the way to opponent 6 in the redzone.. Many books did the right thing and voided all wagers because of the game breaking glitch.. This is the exact same thing, A straight up glitch.
    Which book offered a refund for the Jets vs Saints game
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  24. #24
    KyloRenDarkSide3
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    Quote Originally Posted by teacher10 View Post
    Which book offered a refund for the Jets vs Saints game
    Not sure exactly which one, Just seen alot of people in chat saying they got refunded for it on multiple books.

  25. #25
    captrobey
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    Quote Originally Posted by KyloRenDarkSide3 View Post
    Thank you for your support, Hopefully this thread will help them do the right thing.



    Thank you for your support, I agree it was an absolute joke.. I got totally robbed.. I know sims are messed up which is why I only play them low stakes for fun and on this betting contest, I went 14 in a row picking sims and 1 away from $2000 and this happens, Absolute joke.

    thought if any issue like this happened 5dimes being a great book would do the right thing.. Shocked how they treated a loyal customer with no past issues in this situation.

    Very disappointing, Still holding out small hope SBR can help me out.



    Yea that is very suspicious when they did that to you. I look at it like this . This is not that different then an online casino. They control what happens. I would think if there is close to even money on both sides they would not care. But if they see they will lose a bigger amount especially with all the business they lost when all the sports went down, i really do not think they will let themselves lose a bigger amount if they can change the outcome. Plus if they saw you needed 1 more for the Free Play they had more to lose there. I hope SBR can help you maybe they can they have helped me at times.
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  26. #26
    KyloRenDarkSide3
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    How long does it usually take to hear back from SBR? Submitted the complaint at same time I posted this thread.

  27. #27
    BigOrange
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    Quote Originally Posted by KyloRenDarkSide3 View Post
    How long does it usually take to hear back from SBR? Submitted the complaint at same time I posted this thread.
    2-3 days and weekends don't count.

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  28. #28
    KyloRenDarkSide3
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    Quote Originally Posted by BigOrange View Post
    2-3 days and weekends don't count.
    Thank you

  29. #29
    stevenash
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    Quote Originally Posted by KyloRenDarkSide3 View Post
    Thank you
    Opt is the best, he'll get you the answers you need.

  30. #30
    KyloRenDarkSide3
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    Hoping to hear back today, Still very upset about this!

  31. #31
    jtoler
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    it did say overturned although he probably did catch it inbounds. I slowed it down and paused it and he was probably in still it said overturned and wasnt. I was on wrong side of jets glitch against saints and not sure if bm had a rule about glitches before that but there is one now and glitches are allowed. doesnt make sense since they determined outcomes and Ive seen about 3 glitches so far and all were the result of scores or next play scores. after being on the wrong side of saints glitch I was on the right side of a glitch that happened a few days later, the team the glitch happens for has won in every one Ive seen so if it happens against you its probably time to hedge live

  32. #32
    Optional
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    Sorry OP, but i can only find rules that supprt the 5dimes grading, both on their site and other offshores. See their rules below.

    If you can find a rule somewhere on 5Dimes site that you think covers this situation and would require a bet void for you, we may be able to do soemthing.



    5Dimes rules

    E-Simulations Wagering

    Odds for live sports simulations (CPU vs CPU) are available on Sportsbook Main. All matches will be available via the URL displayed in the comment of the line. This link will be used for grading purposes.

    Length of quarters are detailed in the line description and may vary between simulations. Timings and conditions for each simulation are displayed at the start of each stream.

    The simulation must be completely finished for bets to have action. If a simulation is not concluded for any reason, or connectivity is lost for more than 30 minutes, bets will be graded no action, unless the outcome for a wager has already been determined.

    Regardless if a network/stream interruption occurs that makes one or more plays unavailable on the stream, final score is bidding for grading purposes of completed games.

    In the event of a situation not covered by our rules, Management decisions are final.

    Bookmaker rules

    Sports Sims Rules
    When betting on virtual Sports Simulations, please keep in mind the following rules:

    All results are determined by a completely random computer simulation.
    Games must be fully completed for bets to have action.
    If for any reason the power of the streaming service goes out and the game stops, they will try to restart the game where it left off once the power is back. However, if the game failed to auto save, then all progress up to that point will be lost and all bets will be graded as NO ACTION.
    If for any reason a blackout occurs and the stream goes offline but the game keeps on playing all bets will have action as long as the Stream comes back online and the game gets completed.
    If for any reason the line-up that should have started is wrong then all bets will have NO ACTION, Unless the game gets restarted with the correct line-up and they complete the game
    If for any reason the game is started with the correct line-up and the game decides to make a positional change during the intro before the game-play starts then all bets have ACTION.
    If connectivity cannot be re-established and the game is not completed, all bets will have NO ACTION.
    FIRST HALF BETTING - The 1st half must be completed for bets to have action.
    SECOND HALF BETTING The game will be paused at halftime to allow for 2h wagering. 2nd half betting includes overtime.
    Any claims regarding Sports Sims must be made no later than 10 calendar days from when the bet was settled.

    BookMaker recognizes the final score of the game at the end of the simulation. All bets have action regardless of any glitch caused by the game that may occur and affect the final score.

    Betonline

    18. Sports SIMS
    All results are determined by a completely random computer simulation.
    Games must be fully completed for wagers to have action.
    If for whatever reason the game goes offline, it will restart where it left off once the connection is restored. However, if the game failed to autosave, then all progress up to that point will be lost and all wagers will be graded as NO ACTION.
    If video and audio connectivity cannot be re-established and the game is not completed, all wagers will have NO ACTION.
    If video connectivity alone remains then wagers have action.
    First-half betting: The first half must be completed for bets to have action.
    Second half betting: The wager description will display if the game will have second half wagering. Second half wagering includes overtime.


    Personally I think your best chance is to ask for a goodwill decision for a redo of your final contest pick. Or ask your dispute agent to try for that. I really don't see another way you will get any joy here. :\
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  33. #33
    KyloRenDarkSide3
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    Quote Originally Posted by Optional View Post
    Sorry OP, but i can only find rules that supprt the 5dimes grading, both on their site and other offshores. See their rules below.

    If you can find a rule somewhere on 5Dimes site that you think covers this situation and would require a bet void for you, we may be able to do soemthing.



    5Dimes rules




    Bookmaker rules




    Betonline





    Personally I think your best chance is to ask for a goodwill decision for a redo of your final contest pick. Or ask your dispute agent to try for that. I really don't see another way you will get any joy here. :\
    Regardless if a network/stream interruption occurs that makes one or more plays unavailable on the stream, final score is bidding for grading purposes of completed games.

    That rule doesn't apply, It's saying if the stream goes down and misses a play final score will count, They dont have anything that says if a huge glitch happens, Other sites may, But they don't.

    This isn't fair, Hopefully the right thing can be done, Goodwill or not.

    I hope I hear back from you guys today

  34. #34
    Optional
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    Quote Originally Posted by KyloRenDarkSide3 View Post

    Regardless if a network/stream interruption occurs that makes one or more plays unavailable on the stream, final score is bidding for grading purposes of completed games.

    That rule doesn't apply, It's saying if the stream goes down and misses a play final score will count, They dont have anything that says if a huge glitch happens, Other sites may, But they don't.

    This isn't fair, Hopefully the right thing can be done, Goodwill or not.

    I hope I hear back from you guys today
    Sorry, I was avoiding pointing this stuff out hoping we could get some goodwill for you first, but "final score is bidding for grading purposes of completed games" definitely does apply. The precursor line about network or stream interruptions does not include/exclude any other sort of problem like a game glitch.

    The grading also matches how it would be handled by other major sites. I doubt you can find any site with rules that will back up your grading opinion here.

    I really do understand how amazing it is to get that far in that contest and get your disappointment but getting angry and trying to demand what you want with no term to back you up is not a winning strategy.
    175 pts

    3-QUESTION
    SBR TRIVIA WINNER 06/25/2020

    $20
    Angelman
    donation 02/17/2020

    SBR Bash
    Punta Cana
    Attendee 2/4/2017


  35. #35
    KyloRenDarkSide3
    KyloRenDarkSide3's Avatar Become A Pro!
    Join Date: 11-06-19
    Posts: 30
    Betpoints: 228

    Quote Originally Posted by Optional View Post
    Sorry, I was avoiding pointing this stuff out hoping we could get some goodwill for you first, but "final score is bidding for grading purposes of completed games" definitely does apply. The precursor line about network or stream interruptions does not include/exclude any other sort of problem like a game glitch.

    The grading also matches how it would be handled by other major sites. I doubt you can find any site with rules that will back up your grading opinion here.

    I really do understand how amazing it is to get that far in that contest and get your disappointment but getting angry and trying to demand what you want with no term to back you up is not a winning strategy.


    I just feel like, Everybody knows the glitch occured.

    They should just do the right thing even if its in good faith or as a good gesture like you said earlier.

    Especially when they review my account and see my "loyalty"

    Just wish someone would do the right human thing here as a good gesture but maybe im in the wrong business for that..

    Hopefully SBR can work a miracle even if its just something in good faith to make up for this.

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