[martik]

hello,

I have Bet Slip which i won and bet365 put it as invalid.

I have played two tennis matches on the ITF tournament and when you check official results on the ITF site my Bet Slip was won.

Bet365 didn’t published offical any result of the match on the site and told me that they «are under no obligation to provide a result with public».

They also sent me a link of the website where they took the result but on this link there is a lof of mistakes so this site can't be used as sufficient evidence.

I have evidence of the result on the official ITF website . When you check this you can see that my Bet Slip was won. First when they checked official results from ITF website they wrote me: «your bet has been settled correctly in linewith the official result».

and if i have some document that prove that result is diffrent that i am welcome to send it but this matter hase been fully reviewed for me and the information (result) remain the same.

But when i send all evidence bet365 put my Bet Slip as invalid and i have no answer from them.

IS IT POSSIBLE that the most famous and world bookmaker like bet365 do something like this? They are cheating people who trust them! I have this account already 3-4 years! I lost about 7000 euros in last 6 months on this account and when i win bet365 is cheating me and they don’t want to accept this.I mostly play nba, euroleague and itf tournaments.Lost a lot bet slip like this which i think that i won it now, but when i lost there is no problem, now when i won there is emidlitatly a problem with accaunt with bets...

Do we need to play on bet365 when we know that it won't pay off the money?

what i can do it now can somebody have same problem please

help me thank you

[Optional]

Can you post a copy of the bet slip in question?

[moojoo]

Can you at least say what match is that?

[martik]

BET365 ARE CHEATERS.

I have Bet Slip which i won and bet365 put it as invalid.(https://imgur.com/a/i3424oZ)

I have played two tennis matches on the ITF tournament and when you check official results on the ITF site my Bet Slip was won.(https://imgur.com/a/Tohvxkh)

Bet365 didn’t published offical any result of the match on the site and told me that they «are under no obligation to provide a result with public». (https://imgur.com/a/2r4q7AH)

They also sent me a link ( https://imgur.com/a/ZcS3dax) of the website where they took the result but on this link there is a lof of mistakes as you can see so this site can't be used as sufficient evidence. (https://imgur.com/a/goiHP1e)

I have evidence of the result on the official ITF website and also on sofascore.com. When you check this you can see that my Bet Slip was won. First when they checked official results from ITF website they wrote me: «your bet has been settled correctly in linewith the official result». (https://imgur.com/7J6q8qv)

and if i have some document that prove that result is diffrent that i am welcome to send it but this matter hase been fully reviewed for me and the information (result) remain the same. (https://imgur.com/a/gRLXrxF)

But when i send all evidence bet365 put my Bet Slip as invalid and i have no answer from them.

IS IT POSSIBLE that the most famous and world bookmaker like bet365 do something like this? They are cheating people who trust them! I have this account already 3-4 years! I lost about 7000 euros in last 6 months on this account and when i win bet365 is cheating me and they don’t want to accept this.I mostly play nba euroleague and itf tournaments.Lost a lot bet slip like this which i think that i won it now, but when i lost therwe is no problem, now when i won there is emidlitatly a problem with accaunt with bets...

Do we need to play on bet365 when we know that it won't pay off the money?

[Optional]

I'll link this to the tennis forum and see if we can get any useful input from some local tennis bettors to help confirm you are correct.

Betslip

[martik]

i dont belive bet365 will consider local bettors

this is clasic cheats from bet365 they take result from some scam page maybe they also make this page that can gove me lost bet slip🤣
https://imgur.com/a/tSMmaru

[HeeeHAWWWW]

Awkward, there are often mistakes in point by point ITF. I have logs of these matches and missing records of points also.

[lonnie55]

You would have lost your bet anyway or did you have single bets on that match as well?

[martik]

you are mistaken. Official score by itf shows that my slip has wln. And also, I was watching it and it was first settled as win in live then afterwards changed. As itf results are official( and each of you can check it by themselves in matter of minutes by navigating their site), they are obligated to pay it out. Anything else is utter bulls*it as basically they can do this any time they want.
Itf result is official, no missing points there and my bet has won.

[lonnie55]

But you had a double and the other bets lost, didn't they?

[martik]

i bet doubles and both bets won, they claim that both are lost despite the fact that on official itf sites is listed correctly-as win

[dxp]

i can 100% understand the frustration here.. but at the same time, these types of wagers are just too out there. why bet on such nonsense?

[martik]

I did it first few times for fun. Then I guessed 1 out of 2 and was close to winning it. Afterwards I just continued betting it everyday and total minus was over 7k in last half years on ny accaunt Finally I scored and now they do this..

[Optional]

I'm still confused about which bet, and which legs of the bet we are talking about.

Is it the womens or mens match on your slip?

And are you saying they changed grading on all those losing legs?

[martik]

Let me explain it one more time, more clearly.
I have betted double bet as seen on this image:
https://imgur.com/a/i3424oZ


I have been tracking both matches when started and bet365 firstly marked all as win(correctly). So both my matches have won and I was waiting win to be added to my balance. When matches finished, they changed grading of my matches as lost(which is incorrect as seen on ITF pages which are official by the way). When I asked them what is going on, why it's wrongly graded , they first sent me result of different match( not one I have bet, very "professional") and later claimed that result is as they put it.

They didn't consider any complaint or proof which I have given so furthermore I have reported it to IBAS(which takes 4-6 weeks just to review it) and will proceed with lawsuit.

I hope all is clear now.

[lonnie55]

So 7 bets were wrongly graded?

[dxp]

I'm still confused about which bet, and which legs of the bet we are talking about.

Is it the womens or mens match on your slip?

And are you saying they changed grading on all those losing legs?

unless i'm missing something.. he wagered on celik going up 15-0 AGAINST the opening serve and von der schulendurg going up 30-15 on HIS opening serve. and he's right, they are BOTH winners.

1st set, 1st game you can see celik jumping out 15-0 against duerst's serve..

https://www.sofascore.com/celik-duerst/mUvseyfb

1st set, 2nd game you can see von der hitting 30-15 on his serve..

https://www.sofascore.com/von-der-sc...seric/REgsUNKc

i've always known sofascore to be a super reliable site. it seems like bet365 is only interested in THEIR choosing site, which didn't properly provide the results.. so they chose to cancel. and that is clear bullshit. there is no reason an exception cannot be made when obvious results are provided to them.

i remember sportsbook.com way back in the day taking 36 hours to grade a soccer match because they refused to budge off "their site listing." even though i literally gave them links to 10 different sites, including an official league one, they wouldn't clear it.

[martik]

I used bet builder. So total it's 2 bets-doubles.
One bet is consisted of selections on left, other on right.
So yes, basically they graded 7 selections and 1 nosetled

[Optional]

Let me explain it one more time, more clearly.
I have betted double bet as seen on this image:
https://imgur.com/a/i3424oZ

What is a "double bet"?

I have not used b365 betbuilder and maybe I do not understand your terminology. Still feel a bit lost.

[martik]

Double bet is bet consisted of two selections.
For example:
Chelsea-manchester over 2.5
Liverpool-manbcity over 2.5

Both need to win in order for slip to be winning. Bet365 offers also- betbuilder so double can be:
Chelsea-manchester over ,2.5 goals and over 7.5 corners

Liverpool-man city over 2.5 goals and over 7.5 corners

That's what I did.

[moojoo]

Did you bet point number 5 winner for example. So you bet 2 different matcher next point and bet accumulator.
Its very low level of tournaments.
Did you watch live stream maybe on their site or somewhere else? If you did then you could be able to find it somewhere and replay point by point.

[martik]

There is no livestream and can't find replays. I didn't bet next point Bet, before start I betted how Will game one go based on feeling.
For example u have tmrw federer-nadal match and before start you bet that first point will be won by Federer. After 2 points it will be 15-15, after 3 30-15 etc..

That's what I did, all before start of game. Also, you can see on image that they wrongfully graded as loss while deuce yes bet is ungraded

[horja1]

I used bet builder. So total it's 2 bets-doubles.
One bet is consisted of selections on left, other on right.
So yes, basically they graded 7 selections and 1 nosetled

So in order for you to win you need to hit a pair of bets (one on the left + similar one on the right)?

[martik]

yes

[lonnie55]

Why did you cover the odds in the top left corner?

[martik]

i cover stake not odds... i can show you but his is not important for tis situation

[Vyasports]

Why did you cover the odds in the top left corner?

apparently the stake is £1.00
so the final odds is what he's supposed to win .... he's trying to hide it. But should have hidden more odds...

[Optional]

There is no livestream and can't find replays. I didn't bet next point Bet, before start I betted how Will game one go based on feeling.
For example u have tmrw federer-nadal match and before start you bet that first point will be won by Federer. After 2 points it will be 15-15, after 3 30-15 etc..

That's what I did, all before start of game. Also, you can see on image that they wrongfully graded as loss while deuce yes bet is ungraded

I think I finally might get it.


Now, are we talking about both separate matches being graded incorrectly on your slip?

And did both matches start out being graded the way you think is correct, and were later changed?


Sorry to be taking so long about this, but I don't want to ask you to send in a complaint form for SBR to follow up on unless I understand and am confident you have a valid claim.

[martik]

We missunderstood again . I tracked inplay both of these matches and it was on live score point by point same as in itf official.
They didn't graded it inplay but after matches finished they graded both as losing ones which is incorrect.

[dxp]

i thought i broke down his problem solid enough, i guess not

dude made a parlay with 2 seperate, low end, mediocre tennis matches. the site that bet365 pulls their results from was inconclusive for one of the matches. so they decided to hit the wager as invalid.

however, it can be legit proven elsewhere his wager was a winner. bet365 does not seem to want to hear it or use anything else other than their "source."

maybe i'm wrong, but it doesn't seem that complicated. he won.. and they didn't give him the money.

[martik]

i thought i broke down his problem solid enough, i guess not

dude made a parlay with 2 seperate, low end, mediocre tennis matches. the site that bet365 pulls their results from was inconclusive for one of the matches. so they decided to hit the wager as invalid.

however, it can be legit proven elsewhere his wager was a winner. bet365 does not seem to want to hear it or use anything else other than their "source."

maybe i'm wrong, but it doesn't seem that complicated. he won.. and they didn't give him the money.

exactly like that. But thing is that they change the site from which they "pull" as they want

[moojoo]

They take from betradar,because they provide live feed for them.

[Optional]

i thought i broke down his problem solid enough, i guess not

I do appreciate the effort, but you just repeated what OP said and mentioned 2 legs out of 7 that he claims are wrong.

I need to fully understand the entire argument here, if we are going to get the book to listen.

if I go in half cocked and look like I don't know the answer to any question/objection they have... they will not take any notice of me either. They have to deal with customers who do this all day every day and expect SBR to know what we are talking about before asking.

We missunderstood again . I tracked inplay both of these matches and it was on live score point by point same as in itf official.
They didn't graded it inplay but after matches finished they graded both as losing ones which is incorrect.

Here is what I need.

A link to multiple sites that show the scores the way you think they should be. For every single leg. All 7 of them. It will be much easier if you specifically point out where it shows the exact score you want them to grade on. Bet365 staff are not going to research your claims just given a link.

And please not a screenshot only. I'd like links that can copy pasted.

There is no point just saying the Bet365 quoted result site is wrong and yours is is correct.

If there is a preponderance of evidence to support that, we can ask, but just based on you watching a live stream and finding a website that is opposite of the site they used for grading on 2 legs only, is not enough.

[Optional]

They take from betradar,because they provide live feed for them.

If that is correct for ITF then he has zero chance of a regrade without compelling evidence of an error.


I have had them change gradings for errors Betradar missed in the past a couple of times... but only due to 100% slam dunk positive veidence to back it up.

[infotimbo]

exactly like that. But thing is that they change the site from which they "pull" as they want

yeah, their rules are pretty vague about this:

Statistics provided by the official website of the relevant competition or fixture will be used to settle wagers. Where an official website is not available or there is significant evidence that the official website is incorrect, we will use independent evidence to support bet settlement.

In the absence of consistent, independent evidence or in the presence of significant conflicting evidence, bets will be settled based on our own statistics.

I guess "official website of the relevant competition" would be itftennis.com, but they don't have point-by-point kind of results available, as far as I can see:

https://www.itftennis.com/en/tournam...s-and-results/

(neither on the livescore history: https://live.itftennis.com/en/live-s...F-TUN-09A-2020 )
so they seem to be basically free to use whatever "own statistics" they have.