[DISTROYA]

Has anyone received their DSI 20% balance boost yet? I have not.

Just chatted with them, they are now saying Monday. Unbelievable.
At first they told me today sometime. Not cool. Just honor your agreement man, opening day of any major sport. Shouldve been yesterday.

[DontTailMe]

I'm not worried about it. Monday is fine.

[SBR_Guest_Pro]

My betonline credit landed on Thursday! it's real!

From my transaction history:

484628668

Thursday, July 23, 2020

Balance Boost Credit ...

[DISTROYA]

I'm not worried about it. Monday is fine.

Not worried, just honor what you say or dont run promo at all; just no reason to delay when you state on FIRST game of major sport returning. Why is this so difficult to do?

[Crusherrr]

Anyone else having trouble with BetOnline Boost? I received mine with them and Sportsbetting just fine but one of my friends lost his balance in May of about $5,000 then deposited $100 again about two weeks before baseball started and they only gave him $20.

It's supposed to be on the highest balance which means he should be getting 20% of $5,000 not 20% of $100.

He sent an email but they responded to him it goes on the $100 because he didn't keep a balance in the account for a few weeks.

[pimike]

Anyone else having trouble with BetOnline Boost? I received mine with them and Sportsbetting just fine but one of my friends lost his balance in May of about $5,000 then deposited $100 again about two weeks before baseball started and they only gave him $20.

It's supposed to be on the highest balance which means he should be getting 20% of $5,000 not 20% of $100.

He sent an email but they responded to him it goes on the $100 because he didn't keep a balance in the account for a few weeks.

Not sure when the actual promo started but you did or where suppose to “Opt in”

[Rabiddog33]

Anyone else having trouble with BetOnline Boost? I received mine with them and Sportsbetting just fine but one of my friends lost his balance in May of about $5,000 then deposited $100 again about two weeks before baseball started and they only gave him $20.

It's supposed to be on the highest balance which means he should be getting 20% of $5,000 not 20% of $100.

He sent an email but they responded to him it goes on the $100 because he didn't keep a balance in the account for a few weeks.

I talked to them on the phone since I posted about not getting it, they pretty much used the " accounts must remain funded" excuse. I wasn't funded for 3 days. I put a complaint into SBR but I don't know where that will get me.

[Crusherrr]

Not sure when the actual promo started but you did or where suppose to “Opt in”

Yeah, he opted in. Otherwise they wouldn't have even given him the $20.

It clearly states highest balance throughout. It doesn't say he had to keep it funded throughout. It was 2 weeks or so where it wasn't funded after he lost his balance.

I didn't do anything differently on my account but if I lost the balance I deposited a day or two later.

He is more of a casino player and not sports but from what I can tell he deserves the 20% on the $5000 balance and not on the $100 balance

[pimike]

Yeah, he opted in. Otherwise they wouldn't have even given him the $20.

It clearly states highest balance throughout. It doesn't say he had to keep it funded throughout. It was 2 weeks or so where it wasn't funded after he lost his balance.

I didn't do anything differently on my account but if I lost the balance I deposited a day or two later.

He is more of a casino player and not sports but from what I can tell he deserves the 20% on the $5000 balance and not on the $100 balance

I agree. Have him call or email them.

If no pay outs he should be good. Now if he took a casino bonus that may be the problem?

[Optional]

This is a bit confusing and frustrating.

Tell them to try quoting the terms posted in post #1 of this thread and asking where the zero balance voiding idea comes from? It has to be some miscommunication in there somewhere.

[Crusherrr]

This is a bit confusing and frustrating.

Tell them to try quoting the terms posted in post #1 of this thread and asking where the zero balance voiding idea comes from? It has to be some miscommunication in there somewhere.

Thanks Opti. Will do.

[pimike]

I’m sure he will get credited Crusher...

[Crusherrr]

I’m sure he will get credited Crusher...

I'd have to hope so. I mean, there is a very good chance he will just lose it at casino anyways but he's entitled to the boost on largest balance and not just the $100 he deposited before sports came back

[pimike]

I'd have to hope so. I mean, there is a very good chance he will just lose it at casino anyways but he's entitled to the boost on largest balance and not just the $100 he deposited before sports came back

I agree.....

Shoot we all may just lose it...

[Rabiddog33]

This is a bit confusing and frustrating.

Tell them to try quoting the terms posted in post #1 of this thread and asking where the zero balance voiding idea comes from? It has to be some miscommunication in there somewhere.

Hey Optional, There not giving it to me, I started with just over $4000 in March lost it all, made a small deposit 4 days later and they said since I went broke I'm not eligible. I put in a complaint to SBR, but I don't know where to go from here.

[sleal1]

Anyone else having difficulty with the BOL Balance Boost rollover? I received the Balance Boost, but the calculated rollover is not appearing and thus not credit any bets from this weekend. Customer support seems to be clueless on this as well. Just to check, i requested a withdrawal and sure enough they responded back saying the rollover hasn't been met, yet they can't seem to find the rollover or credit graded bets Anyone else experiencing problems with the rollover?

[HedgeHog]

Anyone else having difficulty with the BOL Balance Boost rollover? I received the Balance Boost, but the calculated rollover is not appearing and thus not credit any bets from this weekend. Customer support seems to be clueless on this as well. Just to check, i requested a withdrawal and sure enough they responded back saying the rollover hasn't been met, yet they can't seem to find the rollover or credit graded bets Anyone else experiencing problems with the rollover?

I had no problem with rollover. Completed it yesterday and made a withdrawal. It's not a deposit bonus so you won't see the RO on the calculator. All you need to do is bet 5x the bonus given and you're good to go.

[KS1986]

I had no problem with rollover. Completed it yesterday and made a withdrawal. It's not a deposit bonus so you won't see the RO on the calculator. All you need to do is bet 5x the bonus given and you're good to go.

Did you bet MLB? If you did, did they only count half the bet towards rollover?

[sleal1]

I had no problem with rollover. Completed it yesterday and made a withdrawal. It's not a deposit bonus so you won't see the RO on the calculator. All you need to do is bet 5x the bonus given and you're good to go.

Ok, thanks for the input HedgeHog. I wasn't sure if all the bets I've been making over the weekend had been counting, but if you've cleared yours then that gives me a little more confidence that it's being calculated somewhere in the BOL system. Thanks for heads up.

[sleal1]

Did you bet MLB? If you did, did they only count half the bet towards rollover?

If you bet heavy juice, then they're crediting the potential win only. They'll give credit to whichever is lower....the bet or potential winnings.

[KS1986]

If you bet heavy juice, then they're crediting the potential win only. They'll give credit to whichever is lower....the bet or potential winnings.

They used to give you credit for the risk/win, whichever is lower, but they have a listed rule change for mlb and nhl that only half the wager counts towards roll over now. I was wondering if they are enforcing this.

[HedgeHog]

Did you bet MLB? If you did, did they only count half the bet towards rollover?

I made some baseball bets, and I know to treat them as 1/2 towards the RO. Not sure what their figure was but knew I had bet way more than the required amount.

[KS1986]

I made some baseball bets, and I know to treat them as 1/2 towards the RO. Not sure what their figure was but knew I had bet way more than the required amount.

OK, thanks

[DISTROYA]

Wow...what a shitshow indeed. Got mine full as promised from BOL. But I was quite active during soccer season. DSI waiting for tomorrow, will update thread. It seems they are picking and choosing (BOL) instead of original rules stated. Thats not cool dude.

[DontTailMe]

I talked to them on the phone since I posted about not getting it, they pretty much used the " accounts must remain funded" excuse. I wasn't funded for 3 days. I put a complaint into SBR but I don't know where that will get me.

Not only was this not anywhere in their terms, it doesn’t even make sense. Their stated reason for using highest balance was because they wanted to encourage people to bet. By not fulfilling their 20% commitment to you, they are punishing you for doing exactly what they wanted.

BOL has proven to be a very reputable book. Therefore, I’m optimistic that they’ll take care of you guys here. But I wonder how many people this happened to who don’t know how to seek help.

[Crusherrr]

Not only was this not anywhere in their terms, it doesn’t even make sense. Their stated reason for using highest balance was because they wanted to encourage people to bet. By not fulfilling their 20% commitment to you, they are punishing you for doing exactly what they wanted.

BOL has proven to be a very reputable book. Therefore, I’m optimistic that they’ll take care of you guys here. But I wonder how many people this happened to who don’t know how to seek help.

Very strange for sure. I busted my BOL and Sportsbetting account several times throughout. Reloaded a day or two later and had no issue getting credited the 20% boost on both.

Doesn't make sense why my friend or Rabiddog33 here would have any issues. Did his 3 days where he wasn't funded really make a difference? That's pretty sad if they are saying it did. My friend lost $5,000 in casino games, you'd think they'd prefer to give him the boost over someone who didn't bet and just kept the account funded.

Doesn't seem fair at all especially when looking at the terms.

[Alfa1234]

Still nothing received here.

[Alfa1234]

Contacted them:
https://gyazo.com/6c8ce459d35a6f1d58bf523c17334d53

[DISTROYA]

Still nada from DSI...at this point probably going to wait few more days and just withdraw all my funds place them some other book.

[MLBfan88]

So just to be clear on this:

this unlucky guy who had zero balance for a couple days because he lost it all now won't get his balance boost? While if he had left 1$ on his balance he would have gotten 20% over the full 5K? that is lame!

[Crusherrr]

So just to be clear on this:

this unlucky guy who had zero balance for a couple days because he lost it all now won't get his balance boost? While if he had left 1$ on his balance he would have gotten 20% over the full 5K? that is lame!

So far, yes. But as far as I know he didn't hear back after sending another email to them. Would be very silly if he doesn't see the 20% boost on the balance he had through May.

[DontTailMe]

So just to be clear on this:

this unlucky guy who had zero balance for a couple days because he lost it all now won't get his balance boost? While if he had left 1$ on his balance he would have gotten 20% over the full 5K? that is lame!

It’s so absurd that I have to think it’s a mistake. Especially with such a solid book, perhaps it hasn’t gotten management’s attention yet, so no one is setting it straight. Hopefully SBR can help.

[thagame24]

BOL is playing games here. I received it on Sportsbetting no problem, but did not get it on BOL and lowvig. Live chat making it sound like they can't find my opt-in which is ridiculous, I opted in on all three and followed all the rules. BOL said they were escalating to a supervisor and I haven't heard anything since. LowVig can't even be bothered to reply to my email (I sent it on Friday). I'll be contacting a supervisor this afternoon if I have time, if not tomorrow. I'll be submitting a complaint if they don't make it right.

[DontTailMe]

BOL is playing games here. I received it on Sportsbetting no problem, but did not get it on BOL and lowvig. Live chat making it sound like they can't find my opt-in which is ridiculous, I opted in on all three and followed all the rules. BOL said they were escalating to a supervisor and I haven't heard anything since. LowVig can't even be bothered to reply to my email (I sent it on Friday). I'll be contacting a supervisor this afternoon if I have time, if not tomorrow. I'll be submitting a complaint if they don't make it right.

When you opted in, did you use your email address or your 3 account numbers? The text entry box allowed either one.

[thagame24]

When you opted in, did you use your email address or your 3 account numbers? The text entry box allowed either one.

Account numbers because I have the same email at all 3. I also clicked the button several times at all of them to ensure no problems yet here we are. Hopefully this gets corrected soon.