1. #351
    DISTROYA
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    Guys in case you aren't...ALWAYS save your chats when there is even a remote change any book will take advantage of you or play dumb. You never know when you'll need it. (Of course, may or may NOT be effective, but good to have)
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  2. #352
    DontTailMe
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    Quote Originally Posted by thagame24 View Post
    Account numbers because I have the same email at all 3. I also clicked the button several times at all of them to ensure no problems yet here we are. Hopefully this gets corrected soon.
    Okay, that's what I was checking I could imagine the email address messing things up in cases like yours, where you have more than one account.

  3. #353
    thagame24
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    Quote Originally Posted by thagame24 View Post
    BOL is playing games here. I received it on Sportsbetting no problem, but did not get it on BOL and lowvig. Live chat making it sound like they can't find my opt-in which is ridiculous, I opted in on all three and followed all the rules. BOL said they were escalating to a supervisor and I haven't heard anything since. LowVig can't even be bothered to reply to my email (I sent it on Friday). I'll be contacting a supervisor this afternoon if I have time, if not tomorrow. I'll be submitting a complaint if they don't make it right.
    Alright, I can now confirm that BOL has paid my boost and it's the exact amount I was expecting. Halfway home at least, but still haven't heard anything from LowVig yet. I just sent them another email.
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  4. #354
    pimike
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    Quote Originally Posted by thagame24 View Post
    Alright, I can now confirm that BOL has paid my boost and it's the exact amount I was expecting. Halfway home at least, but still haven't heard anything from LowVig yet. I just sent them another email.
    Alls well that ends well!!!


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  5. #355
    DISTROYA
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    Confirming receipt (finally) of DSI's balance boost. Very decent chunk of change. Max cashout is 10k from that boost though. Looks like 5x rollover for the bonus AND winnings derived from it, but at the same time only 10k cashout. Kinda hard to do all and land somewhere in the middle.
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  6. #356
    pimike
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    Quote Originally Posted by DISTROYA View Post
    Confirming receipt (finally) of DSI's balance boost. Very decent chunk of change. Max cashout is 10k from that boost though. Looks like 5x rollover for the bonus AND winnings derived from it, but at the same time only 10k cashout. Kinda hard to do all and land somewhere in the middle.
    And the winnings??? What?

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  7. #357
    DISTROYA
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    yeah I dont get it...if you get 3k boost, and you win 3k from that, you have a balance of 6k that has to be rolled over 5x. What if balance clears 10k to say, 12k, or 15k? You can only cash out 10k, so they are always in the advantage; Either play till you lose, or punish you for winning by capping your max withdrawal, but also boffing you from behind by saying rollover multiplies every bet you win is added to the 5x...very strange.
    Last edited by DISTROYA; 07-28-20 at 05:40 PM.
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  8. #358
    TheGuesser
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    Quote Originally Posted by DISTROYA View Post
    Confirming receipt (finally) of DSI's balance boost. Very decent chunk of change. Max cashout is 10k from that boost though. Looks like 5x rollover for the bonus AND winnings derived from it, but at the same time only 10k cashout. Kinda hard to do all and land somewhere in the middle.
    Did you have to "opt in" or deposit new money, or something else to qualify for this? I have received no boost, nor have I ever received any info from DSI about a potential boost. Before I ask them about this, I want to have all my ducks in a row, to make sure it was for everyone, and not just selected clients. I'm up a decent amount on them over the last few years, so maybe I didn't qualify? Thanks for any info you have.

  9. #359
    DontTailMe
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    Quote Originally Posted by DISTROYA View Post
    Confirming receipt (finally) of DSI's balance boost. Very decent chunk of change. Max cashout is 10k from that boost though. Looks like 5x rollover for the bonus AND winnings derived from it, but at the same time only 10k cashout. Kinda hard to do all and land somewhere in the middle.
    A) I have no received anything despite having opted in. I had been patiently waiting. It's a little concerning to see that you have it and I don't. I guess I'll have to follow up with them.

    B) What you are describing is NOT what their terms say. Sounds like they categorized it as one of their stupid bonuses which require a 1X play thru + rollover of bonus+winnings. In no world is that a "cash bonus" (see #3 below). How did BOL and Heritage follow through with their promise while DSI does not? I hope this is just a temporary mixup.

    Last edited by DontTailMe; 07-28-20 at 09:41 PM.

  10. #360
    TheGuesser
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    This is what I was told by DSI when I asked why I didn't receive anything. It was only for selected accounts.

    Inactive accounts with no balance that were willing to deposit were the account elegible.

  11. #361
    DISTROYA
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    Nowhere does it mention 10k cap on cashout, and it says will be credited as CASH bonus, however, they put it all in a separate bonus balance, further complicating my life.
    Yes, TheGuesser, you had to opt-in. I think the offer popped-up when logging in cant remember it was several months ago, and I opted-in. No idea if for everyone or select customers; Im down a bit overall with them in 2 years.
    The rollover terms are a headache. Not even sure worth it now, but it was a significant amount, but with that comes a significant rollover nightmare. I was looking forward to a nice cash boost, not another dreadful bonus balance added to my account.
    Yeah donttailme, Im so confused youre right, what you're saying makes more sense. Let me do a 1x rollover and then see "progress." Now I have to track and make sure I dont win 10k cause cant take it out over that, so silly. And great job saving the terms, can be useful in the future. Im just tired of fighting and arguing with all these motherfukkers.
    I guess after the 1x play-though, whatever my balance is, I have to rollover that 5x. Whatever at this point.
    Took me several chats and emails inquiring as to why didnt get it, they finally credited today, but with all this baggage and not what I expected (cash)
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  12. #362
    DontTailMe
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    Quote Originally Posted by DISTROYA View Post
    Nowhere does it mention 10k cap on cashout, and it says will be credited as CASH bonus, however, they put it all in a separate bonus balance, further complicating my life.
    Yes, TheGuesser, you had to opt-in. I think the offer popped-up when logging in cant remember it was several months ago, and I opted-in. No idea if for everyone or select customers; Im down a bit overall with them in 2 years.
    The rollover terms are a headache. Not even sure worth it now, but it was a significant amount, but with that comes a significant rollover nightmare. I was looking forward to a nice cash boost, not another dreadful bonus balance added to my account.
    Yeah donttailme, Im so confused youre right, what you're saying makes more sense. Let me do a 1x rollover and then see "progress." Now I have to track and make sure I dont win 10k cause cant take it out over that, so silly. And great job saving the terms, can be useful in the future. Im just tired of fighting and arguing with all these motherfukkers.
    I guess after the 1x play-though, whatever my balance is, I have to rollover that 5x. Whatever at this point.
    Took me several chats and emails inquiring as to why didnt get it, they finally credited today, but with all this baggage and not what I expected (cash)
    We should not have to deal with the non-cash bonus play through baloney. This is supposed to be a cash bonus with a 5X rollover. It's preposterous. It's bait and switch. We need a class action dispute with SBR. I can't really say anything yet because I haven't even received the bonus yet. I'll reply back here with what I receive.

    There was no pop up as far as I'm aware. At least there wasn't for me. I had to reach out to customer support and ask them to opt me in in their system.

  13. #363
    DISTROYA
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    is this something that SBR handles/can file a complaint?
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  14. #364
    Alfa1234
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    Quote Originally Posted by Alfa1234 View Post
    Still nothing added and no reply...getting slightly frustrated with them.
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  15. #365
    DISTROYA
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    Ah, the classic "escalated" answer. They wouldnt know an escalated situation if they were on an escalator.
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  16. #366
    DontTailMe
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    Quote Originally Posted by DISTROYA View Post
    is this something that SBR handles/can file a complaint?
    Why not? The outcome is going against their terms and conditions. They bait and switched us.

    I contacted DSI today about my missing 20% boost and the person on the other end said that it's taking time to update all accounts and that I should see it by end of week. That doesn't sound right, but I guess I'll just wait and see. I didn't bother bringing up this whole cash balance issue. One thing at a time....

  17. #367
    Optional
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    Quote Originally Posted by DontTailMe View Post

    We should not have to deal with the non-cash bonus play through baloney. This is supposed to be a cash bonus with a 5X rollover. It's preposterous. It's bait and switch. We need a class action dispute with SBR. I can't really say anything yet because I haven't even received the bonus yet. I'll reply back here with what I receive.

    There was no pop up as far as I'm aware. At least there wasn't for me. I had to reach out to customer support and ask them to opt me in in their system.
    I don't see any bait n switch as yet?

    DSI bonuses are all cash, not freeplay. And it sits in the bonus cash balance until it has been rolled 5 times.

    Then once released into real money account, that amount needs another 1x rollover.


    Maybe people who did not read or understand that is how DSI works might feel confused, but they appear to be working to terms to me so far.
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  18. #368
    DontTailMe
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    Quote Originally Posted by Optional View Post
    I don't see any bait n switch as yet?

    DSI bonuses are all cash, not freeplay. And it sits in the bonus cash balance until it has been rolled 5 times.

    Then once released into real money account, that amount needs another 1x rollover.


    Maybe people who did not read or understand that is how DSI works might feel confused, but they appear to be working to terms to me so far.
    Okay, I'm definitely willing to be talked down from this. But bear with me because I'm just not seeing it yet. The terms of the promotion I posted upthread state: "Cash bonus" and "There is a 5x rollover".

    You really think that is equivalent to the following?
    * Bonus balance with 1x play through
    * AND 5X rollover of Bonus+winnings

    Saying people should have known it would work this way doesn't really hold water with me. BetOnline bonuses always work a certain way. But when their terms for 20% bonus boost stated something completely out of the ordinary, they actually committed to it. If I knew it was going to follow the traditional DSI bonus pattern, I would have pulled money out and put it into Heritage or BeOnline to take advantage of their much more straightforward offer.

  19. #369
    Optional
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    Quote Originally Posted by DontTailMe View Post

    Okay, I'm definitely willing to be talked down from this. But bear with me because I'm just not seeing it yet. The terms of the promotion I posted upthread state: "Cash bonus" and "There is a 5x rollover".

    You really think that is equivalent to the following?
    * Bonus balance with 1x play through
    * AND 5X rollover of Bonus+winnings

    Saying people should have known it would work this way doesn't really hold water with me. BetOnline bonuses always work a certain way. But when their terms for 20% bonus boost stated something completely out of the ordinary, they actually committed to it. If I knew it was going to follow the traditional DSI bonus pattern, I would have pulled money out and put it into Heritage or BeOnline to take advantage of their much more straightforward offer.
    I think we will have to wait and see too but I do think it will follow the regular bonus system there. I don't think DSI system can work that way. It will have to be 5x of the bonus balance to release it, and then 1x of whatever the win amount transferred is. That's how I read and expected it to be anyway.


    None of these books want to spend money on these boost promos and then throw it away by dicking people around right now when new season book decisions are being made. I am pretty confident they are all trying to get it right for us.
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  20. #370
    DISTROYA
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    guys sorry to clarify: its not a freeplay, it is cash technically, but put in the bonus portion of account, so youre limited can only wager in regular sportsbook, not any other platforms. Their baseball lines are downright scary right now, like 40-50 cents scary.
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  21. #371
    DontTailMe
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    Quote Originally Posted by Optional View Post
    I think we will have to wait and see too but I do think it will follow the regular bonus system there. I don't think DSI system can work that way. It will have to be 5x of the bonus balance to release it, and then 1x of whatever the win amount transferred is. That's how I read and expected it to be anyway.


    None of these books want to spend money on these boost promos and then throw it away by dicking people around right now when new season book decisions are being made. I am pretty confident they are all trying to get it right for us.
    Okay. I'll wait until I receive the bonus and confirm with them @DISTROYA's understanding of how it works.

    But I think you have it backwards. It's 1X of the bonus to determine your rollover amount. Whatever your bonus+profit amount is, that's what has to be rolled over 5X to release the funds. This is how I remember all my DSI bonuses working, and it's exactly what @DISTROYA describes in his post upthread.

    This is what makes it so ridiculously different from a simple 5X rollover of cash bonus.

  22. #372
    Optional
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    Let's hope I am right then

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  23. #373
    Rabiddog33
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    Thanks SBR, for getting my 20% boost from BOL. At first they denied me for busting out, but after filling out a complaint with SBR it was reversed and I received it. Thanks

  24. #374
    thagame24
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    Quote Originally Posted by thagame24 View Post
    Alright, I can now confirm that BOL has paid my boost and it's the exact amount I was expecting. Halfway home at least, but still haven't heard anything from LowVig yet. I just sent them another email.
    Still hasn't been credited, and I still haven't even gotten an email back from LowVig. Just submitted a complaint, I'll report back here when I hear something.
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  25. #375
    vampire assassin
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    I'm still waiting for my bonus also.

  26. #376
    DISTROYA
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    Good luck guys. Some weird shit in the most fcuked-up year ever in the history of mankind.
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  27. #377
    primozek
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    Hi Optional

    Did you maybe manage to check my complaint form and contact manager?

  28. #378
    Optional
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    Quote Originally Posted by primozek View Post
    Hi Optional

    Did you maybe manage to check my complaint form and contact manager?
    Not sure primozek. When did you submit? New complaints go to admin for allocation, you can reply to the confirmation email to ask for an update. (I would have emailed you if I had been allocated it)
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  29. #379
    primozek
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    I did it immediately as you wrote, on July 24th, replied now to confirmation mail and ask to forward to you .... thank you

    Quote Originally Posted by Optional View Post
    Not sure primozek. When did you submit? New complaints go to admin for allocation, you can reply to the confirmation email to ask for an update. (I would have emailed you if I had been allocated it)

  30. #380
    Alfa1234
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    Still nothing in my account. No reply from BOL. I've emailed SBR a few days ago as well, but they haven't gotten back to me yet either.
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  31. #381
    DontTailMe
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    Still nothing for me from BetDSI. On Tuesday, they said they were still updating accounts (which didn't sound right) and that that I'd see it by end of week.

  32. #382
    Optional
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    PMed you Alfa.

    I'll see what we can find out DTM
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  33. #383
    ADAMSART
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    Quote Originally Posted by DontTailMe View Post
    Okay. I'll wait until I receive the bonus and confirm with them @DISTROYA's understanding of how it works.

    But I think you have it backwards. It's 1X of the bonus to determine your rollover amount. Whatever your bonus+profit amount is, that's what has to be rolled over 5X to release the funds. This is how I remember all my DSI bonuses working, and it's exactly what @DISTROYA describes in his post upthread.

    This is what makes it so ridiculously different from a simple 5X rollover of cash bonus.
    I received a boost bonus from DSI and can confirm that this is the way it works. This promotion did not come as advertised, sadly. I had a bonus of only $500. During the initial 1X turnover I got hot and ended up with a bonus balance of $2000. So now I have a rollover of $10k to clear, which is not exactly what I bargained for. Stick with the solid books, gentlemen.

  34. #384
    Alfa1234
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    Quote Originally Posted by Optional View Post
    PMed you Alfa.

    I'll see what we can find out DTM
    Bonus was just added, thank you very much!!
    Points Awarded:

    Optional gave Alfa1234 2 Betpoint(s) for this post.

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  35. #385
    thagame24
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    Quote Originally Posted by Optional View Post
    PMed you Alfa.

    I'll see what we can find out DTM
    Hey Optional, any chance you could take a look at my complaint if you get a chance? Seems like you got this resolved super quick for Alfa, if you'd be able to help me out it would be greatly appreciated!
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