MOD EDIT: Issue resolved and player funds returned by Betfair on Nov 1st.
Dear Community,
since ~2.5 years i have an direct api Betfair Exchange Account from Bet-Ibc and had never problems. Some years ago they closed all direct Betfair Accounts and kept only a few who had good turnovers. i payed a 5 digits premium charges (20% pc) and 5 digits their high deposit and withdrawl charges with this Account.
Suddenly on the 02.08.19 the Account was closed by Betfair without prior notice to bet-ibc and without giving information which of the betfair t&c i have supposedly breached! Bet-Ibc said that Betfair will retain all funds!
"Your account has been closed permanently and is not to be reopened.
The funds on the account are to be retained. This is all in line with our terms and conditions."
although betfair supposedly did not even comment on the reason and giving no information which t&c are breached, for Bet-Ibc its clear that its my fault and i have to take the loss.
With this 'reasoning' bet-ibc can close everyones Account, anytime and retain your funds!!!
i had a betfair balance of: ~3200€ and made a deposit on 2.8.19 of 2300€. My last bets should be from the 28.7.19: this means that a havent made a single bet with the deposited money on 2.8.19 because the account was closed immediately after the deposit.
my bets were only 1x2 bets on the higher volume soccer matches.
last bets:
today i made a SBR Sportsbook complaint
Kind regards