1. #1
    flegg
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    Bovada incorrectly settled John Collins to record a double double in Bucks game

    I bet NO and they settled it as a loss. Pretty sure he did NOT get a double double unless I'm really missing something.

    How long do they usually take to fix these things? I asked chat and they just said it's been escalated.

  2. #2
    flegg
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    Just got an email saying the bet was graded correctly.

    Can someone explain to me like I'm five how John Collins scored a double double in his game against the MIL Bucks on 12/27?

  3. #3
    Optional
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    I'll link this thread to the NBA sub forum and see if someone can help us with an explanation. Looks like he went 16-2-9 to me.


    And if we can't work it out, sending in an SBR complaint form should get it fixed for you.

  4. #4
    funnyb25
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    Definitely didn't get a double double

  5. #5
    pologq
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    16,2 and 9 is not a double double. bovada needs their eyes checked.

  6. #6
    frenchbettor
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    Yep really weird.

  7. #7
    Optional
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    Thanks for confirmation guys.

    Was expecting there to be something weird had happened to explain it.



    Shoot in a complaint form Flegg and we can ask a manger to check on this for you https://www.sportsbookreview.com/sportsbook-complaint/

  8. #8
    flegg
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    Submitted complaint 1/18 but just radio silence. Usually takes some time?

  9. #9
    Optional
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    Quote Originally Posted by flegg View Post
    Submitted complaint 1/18 but just radio silence. Usually takes some time?
    Please check your PM inbox and I'll chase it up for you.

  10. #10
    BigDofBA
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    Every time I’ve had an issue like this they fix it.

    Every time!

    Sometimes it takes like 2-3 days. I had something similar happen over a year ago. They closed my ticket and said it was graded correctly. So I just refiled the complaint and gave them a list of like four different websites that listed the score. They fixed it the second time.

    Also, like 10 days ago they went in and reversed a wager from early December from a win to a loss.

    I noticed my account was lower for no reason and started going through my transaction history to find it.

    Look for weird things like “unsettled” bets.

    Anyway, they fixed that one in about 10 hours.

    It’s really odd but they’ve made it right every time.

  11. #11
    Optional
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    Quote Originally Posted by flegg View Post
    I bet NO and they settled it as a loss. Pretty sure he did NOT get a double double unless I'm really missing something.

    How long do they usually take to fix these things? I asked chat and they just said it's been escalated.


    Bovada advise that they have regraded your bets to WIN now.

  12. #12
    flegg
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    Yes it was fixed!

    Thanks all.

  13. #13
    IBetYou
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    Wow what a shoddy betting site. Took 5-6 weeks to resolve that?

  14. #14
    Optional
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    Quote Originally Posted by IBetYou View Post
    Wow what a shoddy betting site. Took 5-6 weeks to resolve that?
    I did not get the OPs complaint and actually ask them until less than a week ago.

  15. #15
    Optional
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    Quote Originally Posted by flegg View Post
    Yes it was fixed!

    Thanks all.
    No problem

  16. #16
    IBetYou
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    Quote Originally Posted by Optional View Post
    I did not get the OPs complaint and actually ask them until less than a week ago.
    I mean they are a shoddy betting site not SBR lol

    I've seen mistakes like this many times in my years of betting. Normally gets resolved within 10mins.

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