1. 11-08-19 08:47 AM #1
    lonnie55
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    Zulabet cancelled my withdrawal, limited me to €1 and forces me to make 250x1€ bets..

    ...and live chat agent admits " I do not think that is the best solution to your case."

    (no bonus taken)

    Bastian (14:59:19): Do you consider this a fair business conduct?
    Bastian (14:59:41): limit a player to 1 EUR, then cancel his withdrawal, then force him to make another 400+ turnover
    Felix (15:01:26): I am really sorry, however this is a decision made by the traders department and as a customer support agent I have no influence over it.
    Bastian (15:02:49): Then let me talk to the person in charge
    Felix (15:04:14): Unfortunately, that is not possible. All managers are busy at the moment.
    Bastian (15:08:16): I wait
    Bastian (15:08:33): In the meantime, you could give me the exact amount I have to turnover now
    Bastian (15:08:56): I'm confused due to the fact you said "cashout would not count" for the turnover
    Bastian (15:09:15): and then said I would have to turnover "250" which equals the amount of my last deposit
    Bastian (15:09:30): So what is correct?
    Bastian (15:09:38): cashout included or excluded?
    Felix (15:10:01): Let me check for you, please
    Felix (15:11:37): Yes, you have to wager 250
    Bastian (15:18:48): So am I supposed to place 250 x 1 Euro bets?
    Bastian (15:19:26): I cannot expect a goodwill from your side in this special case, can I?
    Felix (15:20:52): I just asked my manager, and unfortunately, he confirmed that. I am really sorry about the situation.
    Bastian (15:21:57): So am I supposed to place 250 x 1 Euro bets?
    Felix (15:22:27): I am afraid yes.
    Bastian (15:23:06): and, to come back to my initial question, do you think this is a fair business conduct?
    Bastian (15:23:20): forcing a customer to make 250 x 1 EUR bets?
    Bastian (15:25:36): Maybe it's easier for you to find an answer on that question if you imagine for a moment you would be in my place
    Felix (15:25:56): I fully understand your frustration and I see the point you are trying to make, however, as a support agent, I can only forward your complaint. However, I cannot guarantee that the traders department will reverse their decision.
    Bastian (15:26:17): Can you just please answer my question?
    Bastian (15:27:29): Imagine you were in my place. Imagine a book cancels your withdrawal, limits you to 1 EUR and then forces you to make 250 x 1 EUR bets. Would you personally consider to be fairly treated by the book?
    Bastian (15:27:57): It's a 'yes' or 'no' question, not that hard to answer I think
    Bastian (15:29:41): no answer means no
    Bastian (15:29:53): If I am wrong, please correct me
    Felix (15:31:26): Like I said, I fully sympathize with you and I do not think that is the best solution to your case.
    .
    .
    .
    Bastian (15:36:25): Why would someone register on Zulabet if it's not the best betting site?
    Bastian (15:37:14): Would you, personally, register on a site that does not provide the best solutions for their customers?
    Felix (15:38:35): I have already escalated your case to the relevant department. I am afraid that is all I can for you for now.
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  2. 11-08-19 09:28 AM #2
    Optional
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    Felix sounds like one of the better CS operators who work at books who operate like this.

    Doubt he lasts long.
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  3. 11-08-19 09:34 AM #3
    lonnie55
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    Also, they do not offer auto-play in the casino on anything other than numbers (wtf?).

    So you are forced to place all of your bets manually.
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  4. 11-08-19 09:38 AM #4
    lonnie55
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    Quote Originally Posted by Optional View Post
    Felix sounds like one of the better CS operators who work at books who operate like this.

    Doubt he lasts long.
    Yeah, he appeared quite remorseful. But that doesn't change anything on the facts.
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  5. 11-08-19 01:57 PM #5
    moojoo
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    Can be interseting few hours of bets. You could place 250 1.50-3.00 and se how good are you.
    Joke aside thats only thing you can do.
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  6. 11-09-19 03:10 AM #6
    winner9
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    Same problem with zulabet.
    Have to make turnover for 350eur after deposit from 500eur and they decline every bet which i made.

    Just removed it from my list and even forgot about that deposit.
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  7. 11-09-19 04:23 AM #7
    UglyTruth777
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    I think in this case you only have to twist the casino slots. They must allow you do it. Wager x1 is a condition of any casino. (I would not recommend betting any books from Russia now)
    Last edited by UglyTruth777; 11-09-19 at 04:34 AM.
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  8. 11-09-19 04:38 AM #8
    lonnie55
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    Quote Originally Posted by UglyTruth777 View Post
    Wager x1 is a condition of any casino.
    I have seen many books that make an exception if your betting limits are 0-1 Euro.
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  9. 11-09-19 08:57 AM #9
    Optional
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    Quote Originally Posted by lonnie55 View Post

    I have seen many books that make an exception if your betting limits are 0-1 Euro.
    Unreasonable limit of course, but I think I'd just bet the next 250 draws available and be done with it personally.
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  10. 11-09-19 09:15 AM #10
    swordsandtequila
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    Pick a game you really like and make the same bet 250 times. Odds are they'll reject it but doesn't hurt to try. Then quit playing these shit books.
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  11. 11-09-19 01:50 PM #11
    NBAtanker
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    Bet with shit books you get shit on your hands, do 250x1€ bets on the same match or as much as they will let and get out
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  12. 11-09-19 03:24 PM #12
    LobStarMX
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    you guys are being really helpful here
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  13. 02-04-20 11:44 PM #13
    tommir99
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    What happened here? Did you make those 250 1 euro bets, and were you able to withdraw your winnings?

    I was just thinking about joining this one, as it offers a 100% bonus up to 200 e. Now have to rethink
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  14. 02-05-20 01:21 AM #14
    horja1
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    Quote Originally Posted by winner9 View Post
    Same problem with zulabet.
    Have to make turnover for 350eur after deposit from 500eur and they decline every bet which i made.

    Just removed it from my list and even forgot about that deposit.
    You actually left your money in that account and did not even try to ask SBR for support?
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  15. 02-05-20 03:24 AM #15
    winner9
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    well, what i could make?
    disgusting is to play so many bets with zulabet
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  16. 02-05-20 04:32 AM #16
    lonnie55
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    Quote Originally Posted by winner9 View Post
    well, what i could make?
    Casino, Slots?
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  17. 02-05-20 10:49 AM #17
    horja1
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    Quote Originally Posted by winner9 View Post
    well, what i could make?
    disgusting is to play so many bets with zulabet
    Books like this count on you to give up and let them have the money without any fight
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  18. 02-05-20 01:18 PM #18
    newton0038
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    Should SBR not just give lonnie55 his own BookTest forum page
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  19. 02-20-20 04:51 AM #19
    Vyasports
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    Quote Originally Posted by newton0038 View Post
    Should SBR not just give lonnie55 his own BookTest forum page
    I second that...
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  20. 02-20-20 08:26 AM #20
    Optional
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    Lonnie is definitely a valuable contributor
    Points Awarded:

    semibluff gave Optional 1 Betpoint(s) for this post.

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  21. 07-13-20 03:03 AM #21
    Vyasports
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    update? lonnie55 and winner9 ?
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  22. 07-13-20 05:43 AM #22
    lonnie55
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    Quote Originally Posted by Vyasports View Post
    update? lonnie55 and winner9 ?
    Well, I made the turnover and withdrew my money. That was it.
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  23. 07-14-20 02:36 AM #23
    rangerz2478
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    Wow, criminal site.
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  24. 07-15-20 11:58 PM #24
    LAbra2k
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    thanks for sharing this bad experience, i was thinking to sign up...good to know you withdrawal your money at the end...
    result: money out + bad review, good job zulabet
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