Most of what I'm recalling is from our last phone conversation that followed our 3-way with them. So if you since have reason to conclude it's more egregious than mistaken setting, then can't hurt to lay it out and make another WW thread from the details. Right or wrong, intent of both parties is certainly a big part of their argument.
Nica,
He was playing sides and totals for halves, which according to Justin who analyzed the math of it, was a sure winner over that time. I was hoping we could show a good % chance of losing over that span because it makes it much easier to convince them that, personal feelings aside, he had a legit chance at busting out. We also argued that he could have busted out an each individual game and not have come back which is true. They would point to how he already withdrew x amount from these bets. Keep in mind that the argument is based on what's relevant to the book and best chance to get favorable results for the player Vs based on what we think they should do. You can only repeat "you book it, you pay it" so many times before they hang up.
No one has to convince anyone in this thread. WW was upgraded to C- because time passed and they took care of other cases that their B- to D- was based on. I'm not here to debate details with our former case mgr of this. He'll beat me on Trix vs WW trivia.
Also, I would argue that upgrade recognizing the bonus disputes from years ago and Obi getting his elusive check would mean better results for TrixTrix. It shows WW that the steps that got them blacklisted can be reversed and that SBR is fair even when forum users would prefer they stay buried.
I heard Trix received an offer and declined which is certainly his right to play his hand that way.